Sending Attachments

Sending eMail with attachments problems

I have been having a problem sending attachments with Windows Mail reliably.
After many months of bothering Comcast, my computer vendor, and anyone else
who will listen, I am turning to this forum (Microsoft won't talk to me
because my copy of Windows is OEM). I am very frustrated by the problem. I
am tired of the Apple people telling me that it is absurd that a computer
cannot send a eMail with a simple attachment in todays world.

Attachment is a power point presentation (*.pps) 2.63 MB

Intel Quad Core computer, Nvidia Graphics card, 2 GM Memory, dual boot with
each operating system on a separate disk drive. ISP Comcast, both computers
connected through a Belkin wireless router (Apple is wireless, PC is wired
ethernet).

eMail ERROR

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'test 51', Account: 'r1jones', Server:
'smtp.comcast.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket Error:
10053, Error Number: 0x800CCC0F

WINDOWS XP Professional, Account r3jones@comcast.net

No virus software
Windows firewall, with Outlook Express in exception list

Fails with same error message

Safe mode with networking Fails with same error message

Apple computer with r3jones@comcast.net account succeeds with same
attachment through the same network

WINDOWS VISTA Home Premium

Clean reinstall of Vista

McAfee virus software uninstalled
Windows firewall, with Windows Mail in exception list

Fails with Windows Mail

Fails with Mozilla Thunderbird

None of this worked
http://support.microsoft.com/default...b;en-us;813514

Where do I now turn for help?

"r1jones" <r1jones@discussions.microsoft.com> wrote in message
news:5256B914-DDD1-4D6F-84CF-1941995324B2@microsoft.com...
> Sending eMail with attachments problems
>
> I have been having a problem sending attachments with Windows Mail
> reliably.
> After many months of bothering Comcast, my computer vendor, and anyone
> else
> who will listen, I am turning to this forum (Microsoft won't talk to me
> because my copy of Windows is OEM). I am very frustrated by the problem.
> I
> am tired of the Apple people telling me that it is absurd that a computer
> cannot send a eMail with a simple attachment in todays world.
>
> Attachment is a power point presentation (*.pps) 2.63 MB
>
> Intel Quad Core computer, Nvidia Graphics card, 2 GM Memory, dual boot
> with
> each operating system on a separate disk drive. ISP Comcast, both
> computers
> connected through a Belkin wireless router (Apple is wireless, PC is wired
> ethernet).
>
> eMail ERROR
>
> Your server has unexpectedly terminated the connection. Possible causes
> for
> this include server problems, network problems, or a long period of
> inactivity. Subject 'test 51', Account: 'r1jones', Server:
> 'smtp.comcast.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket
> Error:
> 10053, Error Number: 0x800CCC0F
>
> WINDOWS XP Professional, Account r3jones@comcast.net
>
> No virus software
> Windows firewall, with Outlook Express in exception list
>
> Fails with same error message
>
> Safe mode with networking Fails with same error message
>
> Apple computer with r3jones@comcast.net account succeeds with same
> attachment through the same network
>
> WINDOWS VISTA Home Premium
>
> Clean reinstall of Vista
>
> McAfee virus software uninstalled
> Windows firewall, with Windows Mail in exception list
>
> Fails with Windows Mail
>
> Fails with Mozilla Thunderbird
>
> None of this worked
> http://support.microsoft.com/default...b;en-us;813514
>
> Where do I now turn for help?
>
Click on Tools, then Accounts, then your email account, then Properties,
then Advanced. If there is a check mark in the box before Break apart
messages larger than, click on this box and then Apply. Click on OK
and then Close.

You might check your settings for your comcast email account:

<http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686&cookieattempt=1>

The instructions were written for Outlook Express but should work under
Windows Mail. I suggest you avoid the One Click Fix.

Robert:

Your suggestions are valid, however, I have already done them. I simply
forgot to list that I had tried unchecking the Break Apart box, and checked
my settings against the Comcast required settings.

Thankx

r1jones

"robertmiles@bellsouthNOSPAM.net" wrote:

>
> "r1jones" <r1jones@discussions.microsoft.com> wrote in message
> news:5256B914-DDD1-4D6F-84CF-1941995324B2@microsoft.com...
> > Sending eMail with attachments problems
> >
> > I have been having a problem sending attachments with Windows Mail
> > reliably.
> > After many months of bothering Comcast, my computer vendor, and anyone
> > else
> > who will listen, I am turning to this forum (Microsoft won't talk to me
> > because my copy of Windows is OEM). I am very frustrated by the problem.
> > I
> > am tired of the Apple people telling me that it is absurd that a computer
> > cannot send a eMail with a simple attachment in todays world.
> >
> > Attachment is a power point presentation (*.pps) 2.63 MB
> >
> > Intel Quad Core computer, Nvidia Graphics card, 2 GM Memory, dual boot
> > with
> > each operating system on a separate disk drive. ISP Comcast, both
> > computers
> > connected through a Belkin wireless router (Apple is wireless, PC is wired
> > ethernet).
> >
> > eMail ERROR
> >
> > Your server has unexpectedly terminated the connection. Possible causes
> > for
> > this include server problems, network problems, or a long period of
> > inactivity. Subject 'test 51', Account: 'r1jones', Server:
> > 'smtp.comcast.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket
> > Error:
> > 10053, Error Number: 0x800CCC0F
> >
> > WINDOWS XP Professional, Account r3jones@comcast.net
> >
> > No virus software
> > Windows firewall, with Outlook Express in exception list
> >
> > Fails with same error message
> >
> > Safe mode with networking Fails with same error message
> >
> > Apple computer with r3jones@comcast.net account succeeds with same
> > attachment through the same network
> >
> > WINDOWS VISTA Home Premium
> >
> > Clean reinstall of Vista
> >
> > McAfee virus software uninstalled
> > Windows firewall, with Windows Mail in exception list
> >
> > Fails with Windows Mail
> >
> > Fails with Mozilla Thunderbird
> >
> > None of this worked
> > http://support.microsoft.com/default...b;en-us;813514
> >
> > Where do I now turn for help?
> >
> Click on Tools, then Accounts, then your email account, then Properties,
> then Advanced. If there is a check mark in the box before Break apart
> messages larger than, click on this box and then Apply. Click on OK
> and then Close.
>
> You might check your settings for your comcast email account:
>
> <http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686&cookieattempt=1>
>
> The instructions were written for Outlook Express but should work under
> Windows Mail. I suggest you avoid the One Click Fix.
>
>
>

I'm out of ideas, someone else will have to take over helping you.

"r1jones" <r1jones@discussions.microsoft.com> wrote in message
news:CF91B5EF-F1B7-465A-A65A-C22D1CFDD964@microsoft.com...
> Robert:
>
> Your suggestions are valid, however, I have already done them. I simply
> forgot to list that I had tried unchecking the Break Apart box, and
> checked
> my settings against the Comcast required settings.
>
> Thankx
>
> r1jones
>
> "robertmiles@bellsouthNOSPAM.net" wrote:
>
>>
>> "r1jones" <r1jones@discussions.microsoft.com> wrote in message
>> news:5256B914-DDD1-4D6F-84CF-1941995324B2@microsoft.com...
>> > Sending eMail with attachments problems
>> >
>> > I have been having a problem sending attachments with Windows Mail
>> > reliably.
>> > After many months of bothering Comcast, my computer vendor, and anyone
>> > else
>> > who will listen, I am turning to this forum (Microsoft won't talk to me
>> > because my copy of Windows is OEM). I am very frustrated by the
>> > problem.
>> > I
>> > am tired of the Apple people telling me that it is absurd that a
>> > computer
>> > cannot send a eMail with a simple attachment in todays world.
>> >
>> > Attachment is a power point presentation (*.pps) 2.63 MB
>> >
>> > Intel Quad Core computer, Nvidia Graphics card, 2 GM Memory, dual boot
>> > with
>> > each operating system on a separate disk drive. ISP Comcast, both
>> > computers
>> > connected through a Belkin wireless router (Apple is wireless, PC is
>> > wired
>> > ethernet).
>> >
>> > eMail ERROR
>> >
>> > Your server has unexpectedly terminated the connection. Possible causes
>> > for
>> > this include server problems, network problems, or a long period of
>> > inactivity. Subject 'test 51', Account: 'r1jones', Server:
>> > 'smtp.comcast.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket
>> > Error:
>> > 10053, Error Number: 0x800CCC0F
>> >
>> > WINDOWS XP Professional, Account r3jones@comcast.net
>> >
>> > No virus software
>> > Windows firewall, with Outlook Express in exception list
>> >
>> > Fails with same error message
>> >
>> > Safe mode with networking Fails with same error message
>> >
>> > Apple computer with r3jones@comcast.net account succeeds with same
>> > attachment through the same network
>> >
>> > WINDOWS VISTA Home Premium
>> >
>> > Clean reinstall of Vista
>> >
>> > McAfee virus software uninstalled
>> > Windows firewall, with Windows Mail in exception list
>> >
>> > Fails with Windows Mail
>> >
>> > Fails with Mozilla Thunderbird
>> >
>> > None of this worked
>> > http://support.microsoft.com/default...b;en-us;813514
>> >
>> > Where do I now turn for help?
>> >
>> Click on Tools, then Accounts, then your email account, then Properties,
>> then Advanced. If there is a check mark in the box before Break apart
>> messages larger than, click on this box and then Apply. Click on OK
>> and then Close.
>>
>> You might check your settings for your comcast email account:
>>
>> <http://www.comcast.net/help/faq/index.jsp?faq=Emailtop17686&cookieattempt=1>
>>
>> The instructions were written for Outlook Express but should work under
>> Windows Mail. I suggest you avoid the One Click Fix.
>>
>>
>>

"r1jones" <r1jones@discussions.microsoft.com> wrote in message
news:5256B914-DDD1-4D6F-84CF-1941995324B2@microsoft.com...
> Sending eMail with attachments problems
>
> I have been having a problem sending attachments with Windows Mail
> reliably.
> After many months of bothering Comcast, my computer vendor, and anyone
> else
> who will listen, I am turning to this forum (Microsoft won't talk to me
> because my copy of Windows is OEM). I am very frustrated by the problem.
> I
> am tired of the Apple people telling me that it is absurd that a computer
> cannot send a eMail with a simple attachment in todays world.
>
> Attachment is a power point presentation (*.pps) 2.63 MB
>
> Intel Quad Core computer, Nvidia Graphics card, 2 GM Memory, dual boot
> with
> each operating system on a separate disk drive. ISP Comcast, both
> computers
> connected through a Belkin wireless router (Apple is wireless, PC is wired
> ethernet).
>
> eMail ERROR
>
> Your server has unexpectedly terminated the connection. Possible causes
> for
> this include server problems, network problems, or a long period of
> inactivity. Subject 'test 51', Account: 'r1jones', Server:
> 'smtp.comcast.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket
> Error:
> 10053, Error Number: 0x800CCC0F
>
> WINDOWS XP Professional, Account r3jones@comcast.net
>
> No virus software
> Windows firewall, with Outlook Express in exception list
>
> Fails with same error message
>
> Safe mode with networking Fails with same error message
>
> Apple computer with r3jones@comcast.net account succeeds with same
> attachment through the same network
>
> WINDOWS VISTA Home Premium
>
> Clean reinstall of Vista
>
> McAfee virus software uninstalled
> Windows firewall, with Windows Mail in exception list
>
> Fails with Windows Mail
>
> Fails with Mozilla Thunderbird
>
> None of this worked
> http://support.microsoft.com/default...b;en-us;813514
>
> Where do I now turn for help?
>

Finish uninstalling McAfee:
http://service.mcafee.com/FAQDocumen... type=TS&ia=1

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

I downloaded the MCPR.exe utility from McAfee to remove their virus scan from
the machine, ran the utility, and rebooted. Then I tried sending a message
with attachment. The message failed with the same message included with this
post.

Thankx for your suggestion

r1jones


"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "r1jones" <r1jones@discussions.microsoft.com> wrote in message
> news:5256B914-DDD1-4D6F-84CF-1941995324B2@microsoft.com...
> > Sending eMail with attachments problems
> >
> > I have been having a problem sending attachments with Windows Mail
> > reliably.
> > After many months of bothering Comcast, my computer vendor, and anyone
> > else
> > who will listen, I am turning to this forum (Microsoft won't talk to me
> > because my copy of Windows is OEM). I am very frustrated by the problem.
> > I
> > am tired of the Apple people telling me that it is absurd that a computer
> > cannot send a eMail with a simple attachment in todays world.
> >
> > Attachment is a power point presentation (*.pps) 2.63 MB
> >
> > Intel Quad Core computer, Nvidia Graphics card, 2 GM Memory, dual boot
> > with
> > each operating system on a separate disk drive. ISP Comcast, both
> > computers
> > connected through a Belkin wireless router (Apple is wireless, PC is wired
> > ethernet).
> >
> > eMail ERROR
> >
> > Your server has unexpectedly terminated the connection. Possible causes
> > for
> > this include server problems, network problems, or a long period of
> > inactivity. Subject 'test 51', Account: 'r1jones', Server:
> > 'smtp.comcast.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket
> > Error:
> > 10053, Error Number: 0x800CCC0F
> >
> > WINDOWS XP Professional, Account r3jones@comcast.net
> >
> > No virus software
> > Windows firewall, with Outlook Express in exception list
> >
> > Fails with same error message
> >
> > Safe mode with networking Fails with same error message
> >
> > Apple computer with r3jones@comcast.net account succeeds with same
> > attachment through the same network
> >
> > WINDOWS VISTA Home Premium
> >
> > Clean reinstall of Vista
> >
> > McAfee virus software uninstalled
> > Windows firewall, with Windows Mail in exception list
> >
> > Fails with Windows Mail
> >
> > Fails with Mozilla Thunderbird
> >
> > None of this worked
> > http://support.microsoft.com/default...b;en-us;813514
> >
> > Where do I now turn for help?
> >
>
> Finish uninstalling McAfee:
> http://service.mcafee.com/FAQDocumen... type=TS&ia=1
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not reply with email
>

Tools | Accounts
Select the account.
Click Properties.
On the Servers tab check the box "My server requires authentication".

"r1jones" <r1jones@discussions.microsoft.com> wrote in message
news95382A8-CE7B-4311-9331-097D4B167830@microsoft.com...
>I downloaded the MCPR.exe utility from McAfee to remove their virus scan
>from
> the machine, ran the utility, and rebooted. Then I tried sending a
> message
> with attachment. The message failed with the same message included with
> this
> post.
>
> "Frank Saunders MS-MVP IE,OE/WM" wrote:
>
>> "r1jones" <r1jones@discussions.microsoft.com> wrote in message
>> news:5256B914-DDD1-4D6F-84CF-1941995324B2@microsoft.com...
>> > Sending eMail with attachments problems
>> >
>> > I have been having a problem sending attachments with Windows Mail
>> > reliably.
>> > After many months of bothering Comcast, my computer vendor, and anyone
>> > else
>> > who will listen, I am turning to this forum (Microsoft won't talk to me
>> > because my copy of Windows is OEM). I am very frustrated by the
>> > problem.
>> > I
>> > am tired of the Apple people telling me that it is absurd that a
>> > computer
>> > cannot send a eMail with a simple attachment in todays world.
>> >
>> > Attachment is a power point presentation (*.pps) 2.63 MB
>> >
>> > Intel Quad Core computer, Nvidia Graphics card, 2 GM Memory, dual boot
>> > with
>> > each operating system on a separate disk drive. ISP Comcast, both
>> > computers
>> > connected through a Belkin wireless router (Apple is wireless, PC is
>> > wired
>> > ethernet).
>> >
>> > eMail ERROR
>> >
>> > Your server has unexpectedly terminated the connection. Possible causes
>> > for
>> > this include server problems, network problems, or a long period of
>> > inactivity. Subject 'test 51', Account: 'r1jones', Server:
>> > 'smtp.comcast.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket
>> > Error:
>> > 10053, Error Number: 0x800CCC0F
>> >
>> > WINDOWS XP Professional, Account r3jones@comcast.net
>> >
>> > No virus software
>> > Windows firewall, with Outlook Express in exception list
>> >
>> > Fails with same error message
>> >
>> > Safe mode with networking Fails with same error message
>> >
>> > Apple computer with r3jones@comcast.net account succeeds with same
>> > attachment through the same network
>> >
>> > WINDOWS VISTA Home Premium
>> >
>> > Clean reinstall of Vista
>> >
>> > McAfee virus software uninstalled
>> > Windows firewall, with Windows Mail in exception list
>> >
>> > Fails with Windows Mail
>> >
>> > Fails with Mozilla Thunderbird
>> >
>> > None of this worked
>> > http://support.microsoft.com/default...b;en-us;813514
>> >
>> > Where do I now turn for help?
>> >
>>
>> Finish uninstalling McAfee:
>> http://service.mcafee.com/FAQDocumen... type=TS&ia=1

The "My server requires authentication" box is already checked for outgoing
mail.

Thankx for your suggestion.

r1jones


"Frank Saunders MS-MVP IE,OE/WM" wrote:

> Tools | Accounts
> Select the account.
> Click Properties.
> On the Servers tab check the box "My server requires authentication".
>
> "r1jones" <r1jones@discussions.microsoft.com> wrote in message
> news95382A8-CE7B-4311-9331-097D4B167830@microsoft.com...
> >I downloaded the MCPR.exe utility from McAfee to remove their virus scan
> >from
> > the machine, ran the utility, and rebooted. Then I tried sending a
> > message
> > with attachment. The message failed with the same message included with
> > this
> > post.
> >
> > "Frank Saunders MS-MVP IE,OE/WM" wrote:
> >
> >> "r1jones" <r1jones@discussions.microsoft.com> wrote in message
> >> news:5256B914-DDD1-4D6F-84CF-1941995324B2@microsoft.com...
> >> > Sending eMail with attachments problems
> >> >
> >> > I have been having a problem sending attachments with Windows Mail
> >> > reliably.
> >> > After many months of bothering Comcast, my computer vendor, and anyone
> >> > else
> >> > who will listen, I am turning to this forum (Microsoft won't talk to me
> >> > because my copy of Windows is OEM). I am very frustrated by the
> >> > problem.
> >> > I
> >> > am tired of the Apple people telling me that it is absurd that a
> >> > computer
> >> > cannot send a eMail with a simple attachment in todays world.
> >> >
> >> > Attachment is a power point presentation (*.pps) 2.63 MB
> >> >
> >> > Intel Quad Core computer, Nvidia Graphics card, 2 GM Memory, dual boot
> >> > with
> >> > each operating system on a separate disk drive. ISP Comcast, both
> >> > computers
> >> > connected through a Belkin wireless router (Apple is wireless, PC is
> >> > wired
> >> > ethernet).
> >> >
> >> > eMail ERROR
> >> >
> >> > Your server has unexpectedly terminated the connection. Possible causes
> >> > for
> >> > this include server problems, network problems, or a long period of
> >> > inactivity. Subject 'test 51', Account: 'r1jones', Server:
> >> > 'smtp.comcast.net', Protocol: SMTP, Port: 587, Secure(SSL): No, Socket
> >> > Error:
> >> > 10053, Error Number: 0x800CCC0F
> >> >
> >> > WINDOWS XP Professional, Account r3jones@comcast.net
> >> >
> >> > No virus software
> >> > Windows firewall, with Outlook Express in exception list
> >> >
> >> > Fails with same error message
> >> >
> >> > Safe mode with networking Fails with same error message
> >> >
> >> > Apple computer with r3jones@comcast.net account succeeds with same
> >> > attachment through the same network
> >> >
> >> > WINDOWS VISTA Home Premium
> >> >
> >> > Clean reinstall of Vista
> >> >
> >> > McAfee virus software uninstalled
> >> > Windows firewall, with Windows Mail in exception list
> >> >
> >> > Fails with Windows Mail
> >> >
> >> > Fails with Mozilla Thunderbird
> >> >
> >> > None of this worked
> >> > http://support.microsoft.com/default...b;en-us;813514
> >> >
> >> > Where do I now turn for help?
> >> >
> >>
> >> Finish uninstalling McAfee:
> >> http://service.mcafee.com/FAQDocumen... type=TS&ia=1
>