Norton antivirus is among the top three troublemakers for Windows Mail.
Symptoms often don't surface until several months have gone by, or
until an update occurs.
First, be sure to disable its email scanning. If that does not cure the
problem, do a trial uninstall, followed by using their debris removal tool:
http://service1.symantec.com/Support...05033108162039
Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products:
http://get.live.com/wlmail/overview
In any case you must disable antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tuto...ning/index.htm
--
Gary VanderMolen, MS-MVP (Mail)
"tyleruknow" <i wish my email will
work@discussions.microsoft.com> wrote in message
news:26008512-371B-46DF-A2B4-F580949D5510@microsoft.com...
>i have the same problem. oi have a dell inspron 1420 and it uses windows
> vista. i have norton 360 and CCleaner on my computer. everytime i turn it on
> i get that message about the virus scan. i dont know what i should do its my
> only e-mail account
>
> "MacEachern" wrote:
>
>> After many months of reliable service, I have just started receiving the
>> following message whenever I try to start Windows Mail:
>>
>> "Windows Mail could not be started. The application was unable to open the
>> Windows Mail message store. Your Windows Mail mailbox data is currently
>> being used by another program, such as a virus scanner. Close the program or
>> wait for it to complete its operation, then open Windows Mail again.
>> (0x800C0155,2)"
>>
>> If I select "OK", I get the following message:
>>
>> "Windows Mail could not be started because MSOE.DLL could not be initialized."
>>
>> I have read through many of the posts already and so far have tried the
>> following:
>>
>> - removing any anti-virus and anti-spam software, restarting and trying to
>> launch Windows Mail - no success.
>>
>> - after re-installing the anti-spam and anti-virus software, I made sure
>> that the "scan incoming email messages and attachements" function was turned
>> off - no success.
>>
>> Other indicators include the fact that I can no longer use my MS Messanger
>> program. When I try to launch it, the following message appears, "Signing in
>> to Windows Live Messenger failed because the service is temporarily
>> unavailable. Please try again later. Error Code: 80070005". - When I
>> select "Help", the MS site indicates that there is no problem.
>>
>> All of these problems started after I tried to establish file sharing
>> between my laptop (the problemed computer) and my desktop.
>>
>> Any help would be appreciated.
>>
>> --
>> MacEachern