Cannot delete from 'Sent Box'

I am trying to delete a 'Sent message' and a box with the message an "unknown
error has occurred" pops up and will not allow me to delete the message.

Could anyone give me a suggetion on why this is happening and how to get rid
of it?

"Jan Michael" <Jan Michael@discussions.microsoft.com> wrote in message
news:7D059AB3-343B-41A8-B4E2-5DB7D597E3B7@microsoft.com...
>I am trying to delete a 'Sent message' and a box with the message an
>"unknown
> error has occurred" pops up and will not allow me to delete the message.
>
> Could anyone give me a suggetion on why this is happening and how to get
> rid
> of it?

It's usually a problem caused by your antivirus software.

Download and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
or a recent one from Trend, tend to cause such problems, although
seldom immediately, so if you have such a program, remember
where to find the fix - you are likely to need it again.

You'll probably have to delete that message after applying the
fix, but it should work then.

Thank you Robert, that helped.



"robertmiles@bellsouthNOSPAM.net" wrote:

>
> "Jan Michael" <Jan Michael@discussions.microsoft.com> wrote in message
> news:7D059AB3-343B-41A8-B4E2-5DB7D597E3B7@microsoft.com...
> >I am trying to delete a 'Sent message' and a box with the message an
> >"unknown
> > error has occurred" pops up and will not allow me to delete the message.
> >
> > Could anyone give me a suggetion on why this is happening and how to get
> > rid
> > of it?
>
> It's usually a problem caused by your antivirus software.
>
> Download and install this fix, with Windows Mail not running:
>
> http://support.microsoft.com/default.aspx/kb/941090
>
> Although it's labelled as for mail stuck in the Outbox, it also works in
> other folders. If you don't know whether to use the 32-bit version or
> the 64-bit version, try the 32-bit version first. Certain common
> antivirus programs, such as most of those from Norton or McAfee,
> or a recent one from Trend, tend to cause such problems, although
> seldom immediately, so if you have such a program, remember
> where to find the fix - you are likely to need it again.
>
> You'll probably have to delete that message after applying the
> fix, but it should work then.
>
>
>

You're welcome.

"Jan Michael" <JanMichael@discussions.microsoft.com> wrote in message
news:74416739-6DEA-4CA5-9B37-DC63CFF6F691@microsoft.com...
> Thank you Robert, that helped.
>
>
>
> "robertmiles@bellsouthNOSPAM.net" wrote:
>
>>
>> "Jan Michael" <Jan Michael@discussions.microsoft.com> wrote in message
>> news:7D059AB3-343B-41A8-B4E2-5DB7D597E3B7@microsoft.com...
>> >I am trying to delete a 'Sent message' and a box with the message an
>> >"unknown
>> > error has occurred" pops up and will not allow me to delete the
>> > message.
>> >
>> > Could anyone give me a suggetion on why this is happening and how to
>> > get
>> > rid
>> > of it?
>>
>> It's usually a problem caused by your antivirus software.
>>
>> Download and install this fix, with Windows Mail not running:
>>
>> http://support.microsoft.com/default.aspx/kb/941090
>>
>> Although it's labelled as for mail stuck in the Outbox, it also works in
>> other folders. If you don't know whether to use the 32-bit version or
>> the 64-bit version, try the 32-bit version first. Certain common
>> antivirus programs, such as most of those from Norton or McAfee,
>> or a recent one from Trend, tend to cause such problems, although
>> seldom immediately, so if you have such a program, remember
>> where to find the fix - you are likely to need it again.
>>
>> You'll probably have to delete that message after applying the
>> fix, but it should work then.
>>
>>
>>

"Jan Michael" wrote:

> I am trying to delete a 'Sent message' and a box with the message an "unknown
> error has occurred" pops up and will not allow me to delete the message.
>
> Could anyone give me a suggetion on why this is happening and how to get rid
> of it?

"patricia" <patricia@discussions.microsoft.com> wrote in message
news:EB8D198E-189E-4C92-91B5-E3A0172471E1@microsoft.com...
>
>
> "Jan Michael" wrote:
>
>> I am trying to delete a 'Sent message' and a box with the message an
>> "unknown
>> error has occurred" pops up and will not allow me to delete the message.
>>
>> Could anyone give me a suggetion on why this is happening and how to get
>> rid
>> of it?

This usually means you have a problem caused by your antivirus software.

Download and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
or a recent one from Trend, tend to cause such problems, although
seldom immediately, so if you have such a program, remember
where to find the fix - you are likely to need it again.

"Jan Michael" wrote:

> I am trying to delete a 'Sent message' and a box with the message an "unknown
> error has occurred" pops up and will not allow me to delete the message.
>
> Could anyone give me a suggetion on why this is happening and how to get rid
> of it?

"Buzz" <Buzz@discussions.microsoft.com> wrote in message
news:28FC9FC9-0B2D-4552-B5DF-2505B0B967D0@microsoft.com...
>
>
> "Jan Michael" wrote:
>
>> I am trying to delete a 'Sent message' and a box with the message an
>> "unknown
>> error has occurred" pops up and will not allow me to delete the message.
>>
>> Could anyone give me a suggetion on why this is happening and how to get
>> rid
>> of it?

This usually means a problem caused by an antivirus program. Which if any
such
programs do you have?

Download and install this fix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
or a recent one from Trend, tend to cause such problems, although
seldom immediately, so if you have such a program, remember
where to find the fix - you are likely to need it again.

"Jan Michael" wrote:

> I am trying to delete a 'Sent message' and a box with the message an "unknown
> error has occurred" pops up and will not allow me to delete the message.
>
> Could anyone give me a suggetion on why this is happening and how to get rid
> of it?

Dianna of Marion, OH;746808 Wrote:
> "Jan Michael" wrote:
> > > >
> > > I am trying to delete a 'Sent message' and a box with the message an
> > "unknown
> > > error has occurred" pops up and will not allow me to delete the
> > message.
> > >
> > > Could anyone give me a suggetion on why this is happening and how to
> > get rid
> > > of it? > >

Hello Dianna,

This will help show you how to fix the stuck undeletable email message
problem in Windows Mail for all folders.

The KB941090 update will just fix the problem for now. You must stop
the cause to prevent it from happening again. Read the "First" section
in this tutorial about antivirus programs to help prevent this from
happening again, then install the KB941090 Microsoft Update in the
"Second" section to fix the stuck message problem.


'Windows Mail problems'
(http://www.vistax64.com/tutorials/62...-problems.html)


Shawn


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