Can't Delete Message in Outbox

What are the shortcuts to?

steve

"Dvincent29" <Dvincent29@discussions.microsoft.com> wrote in message
news:18B9EA55-1BBC-4D4B-B50E-568767E86360@microsoft.com...
> Can someone please help me? I did everything in this post and my email is
> working again BUT everytime I open Windows Mail I get 5 shortcuts on my
> desktop. WHY??? It is driving me crazy!
>
> "Steve Cochran" wrote:
>
>> For some you have to delete both copies of the msmessagestore file.
>> There's
>> one in the backup\new folder also.
>>
>> Or just move everything somewhere else as others are doing. Again, its a
>> sledgehammer approach.
>>
>> steve
>>
>> "Gary VanderMolen" <Gary@nomail.invalid> wrote in message
>> news:el8OK64XHHA.4940@TK2MSFTNGP05.phx.gbl...
>> > Deleting the WindowsMail.MSMessageStore file did not fix the problem
>> > for
>> > me. Also, you haven't fixed the root cause, so the
>> > same problem will likely reoccur.
>> >
>> > Gary VanderMolen
>> >
>> >
>> > "WDMIA" <WDMIA@discussions.microsoft.com> wrote in message
>> > news:91B623ED-E167-4B55-B3A7-AD54698F0DCA@microsoft.com...
>> >>I spent most of today with the same problem - a message stuck in my
>> >>Outbox. Same Error Messages. After reading all of the posts about the
>> >>problem, my eyes were blurry. Here's what I did and it worked - so far:
>> >>
>> >> Turn off Scan Emails in Virus program.
>> >>
>> >> Close Windows Email.
>> >>
>> >> Open Task Manager, Processess Tab: End Process for WinMail.exe.
>> >> Applications Tab: if Windows Mail is running - End Task. Go to Start,
>> >> All
>> >> Programs, Accessories, Windows Explorer, Computer, Local Disk (C),
>> >> Users,
>> >> Your name (or whatever you called yourself), AppData, Local,
>> >> Microsoft,
>> >> Windows Mail.
>> >>
>> >> Copy the whole Windows Mail Folder to a disc or another location (in
>> >> case
>> >> this doesn't work for you and you need to recover it). You may want to
>> >> rename it Windows Mail2.
>> >>
>> >> Go back to the original Windows Mail Folder (see above) and locate the
>> >> file named
>> >> WindowsMail.MSMessageStore. Delete only this file.
>> >>
>> >> Close all windows. Restart computer. Open Windows Mail. (I open mine
>> >> in
>> >> IE7 - Read Mail.)
>> >>
>> >> This worked for me. The message was finally gone from the Outbox and
>> >> all
>> >> of my folders and messages were still there. I did not have to do
>> >> anything with the copy of Windows Mail that I had saved on disk. I'm
>> >> not
>> >> sure if what I did worked or if I was just lucky. Hope this helps.
>>

Hi Steve, Thanks so much for your advice. I'm sorry to be so ignorant, but
how do I create a directory? Is that different from a new folder under
Documents?

I did create a new folder, but then I think I had the same problem as Nat in
that I was unable to move the Windows Mail folder because I was told that
this folder is open elsewhere. When I press ctrl-shft-esc and then end task,
then windows mail disappears from the right window pane, and there is nothing
to move into the new folder.

I would SO appreciate any help you can give me on these problems!

--
delacorta


"Steve Cochran" wrote:

> Create a directory under Documents and then try moving things to that
> directory.
>
> steve
>
> "delacorta" <delacorta@discussions.microsoft.com> wrote in message
> news:EF7DD4FB-09CF-4FBB-8395-995CB301BF6C@microsoft.com...
> > Hi I was following your directions perfectly up until the point where I
> > was
> > to move the windows mail folder to the C drive. My computer would not let
> > me,
> > giving me the message "Destination folder access denied" and then inside
> > the
> > message box, "You need permission to perform this action." The only
> > options
> > I'm given are "try again," which doesn't work, and "cancel." What should I
> > do
> > here?
> > --
> > delacorta
> >
> >
> > "DGuess" wrote:
> >
> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
> >> news:357BE70D-2BF6-4D05-9581-DD21CE254082@microsoft.com...
> >> >I don't mean to be ignorant but I'm confused. Where do I move the whole
> >> >mail
> >> > folder to and are we talking about the entire WinMail folder or just
> >> > the
> >> > Outbox folder?
> >> >
> >>
> >> Apparently from what I've been seeing and getting requests in email,
> >> blowing
> >> it all away and letting it start over seems to be best. If you deleted
> >> just
> >> the Outbox, the back up database kicks into action and of course mixed
> >> results.
> >>
> >>
> >> > When you say it will create a new store, what do you mean? And if I
> >> > have
> >> > moved my messages somewhere else, how do I open them and drag them into
> >> > WinMail? Through Windows Explorer? Sorry to be so uninformed about
> >> > this.
> >> >
> >>
> >> Windows Mail will create the new store and you can drag and drop the old
> >> emails from Windows Explorer into Windows Mail. See the info below.
> >>
> >>
> >>
> >> Windows Mail has a newer (to them) form of database. Each email is stored
> >> separately.
> >>
> >> Do the following:
> >>
> >> 1) Open Control Panel then select Folder Options.
> >> a) click on the Views tab
> >> b) Select "Show hidden files and folders"
> >> c) Uncheck "Hide extensions for known file types"
> >> d) click APPLY then OK.
> >> e) Close Control Panel
> >>
> >> 2) From Windows Mail
> >> a) Click on the Tools menu
> >> b) click on Options
> >> c) click on the Advanced tab
> >> d) click the Maintenance button
> >> e) click the Store Folders button.
> >> f) make a note of the location of the message stores. It will be
> >> something like:
> >> C:\Users\<account name>\AppData\Local\Microsoft\Windows Mail
> >> g) close Windows Mail
> >>
> >> 3) Open Windows Explorer
> >>
> >> When it opens, you will see a small black triangle next to the user
> >> account
> >> name. Click it to collapse it.
> >>
> >> For the following, the triangle will not appear till you put the mouse
> >> over
> >> the element in question.
> >>
> >> Move the mouse to the "Computer" line. A triangle will appear, click on
> >> it
> >> to expand it.
> >>
> >> You should see something like "Local Disk (C"
> >>
> >> Click on the triangle to expand it.
> >>
> >> Locate "Users" and click on the triangle next to it to expand it.
> >>
> >> Locate <username> and click on the triangle next to it to expand it.
> >>
> >> Locate "AppData" and click on the triangle next to it to expand it.
> >>
> >> Locate "Local" and click on the triangle next to it to expand it.
> >> Locate "Microsoft" and click on the triangle next to it to expand it.
> >>
> >> Now, in the right window pane, locate Windows Mail.
> >> Click on it.
> >>
> >> In the left window pane, scroll upward till you see "Local Disk (C"
> >>
> >> Now, in the right window pane, hold them left mouse button down on the
> >> Windows Mail folder.
> >> Drag it to the "Local Disk (C" and release the mouse button.
> >> Select MOVE Here.......
> >>
> >> Now, this may take a bit to get done, depending upon how much mail is
> >> there.
> >> Give it time.
> >>
> >> Now, when it's done, create a new folder name Windows Mail to replace the
> >> moved one in the
> >> C:\Users\<account name>\AppData\Local\Microsoft folder.
> >>
> >> Now start Windows Mail.
> >> It will be empty but that's no biggie.
> >>
> >> Create a couple of folders in Windows Mail and name them Old Mail, Old
> >> Sent.
> >> Click on the Old Mail folder to open it.
> >>
> >>
> >> Resize Windows Mail so you can see both Windows Explorer and Windows
> >> Mail.
> >>
> >> In the Windows Mail folder you will see a Local Folders folder, click the
> >> triangle to expand it.
> >>
> >> Locate the Inbox folder.
> >> In this folder you will see a lot of .eml files. These are the old
> >> emails.
> >> Drag and drop ONLY the .eml files to the Old Mail folder in Windows Mail.
> >>
> >> Do similar for Sent Items to the Old Sent folder.
> >>
> >> Now, see if Windows Mail works for you.
> >>
> >>
>

Thankyou, thankyou, thankyou!!! Just had this 'issue' today, got very
frustrated and then came on here. I eventually found this thread and followed
your instructions, albeit in a roundabout way 'cos I messed them up at first.
But, they worked and mail is sending normally now - sooo relieved; my work
depends on them!

"DGuess" wrote:

> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
> news:357BE70D-2BF6-4D05-9581-DD21CE254082@microsoft.com...
> >I don't mean to be ignorant but I'm confused. Where do I move the whole
> >mail
> > folder to and are we talking about the entire WinMail folder or just the
> > Outbox folder?
> >
>
> Apparently from what I've been seeing and getting requests in email, blowing
> it all away and letting it start over seems to be best. If you deleted just
> the Outbox, the back up database kicks into action and of course mixed
> results.
>
>
> > When you say it will create a new store, what do you mean? And if I have
> > moved my messages somewhere else, how do I open them and drag them into
> > WinMail? Through Windows Explorer? Sorry to be so uninformed about this.
> >
>
> Windows Mail will create the new store and you can drag and drop the old
> emails from Windows Explorer into Windows Mail. See the info below.
>
>
>
> Windows Mail has a newer (to them) form of database. Each email is stored
> separately.
>
> Do the following:
>
> 1) Open Control Panel then select Folder Options.
> a) click on the Views tab
> b) Select "Show hidden files and folders"
> c) Uncheck "Hide extensions for known file types"
> d) click APPLY then OK.
> e) Close Control Panel
>
> 2) From Windows Mail
> a) Click on the Tools menu
> b) click on Options
> c) click on the Advanced tab
> d) click the Maintenance button
> e) click the Store Folders button.
> f) make a note of the location of the message stores. It will be
> something like:
> C:\Users\<account name>\AppData\Local\Microsoft\Windows Mail
> g) close Windows Mail
>
> 3) Open Windows Explorer
>
> When it opens, you will see a small black triangle next to the user account
> name. Click it to collapse it.
>
> For the following, the triangle will not appear till you put the mouse over
> the element in question.
>
> Move the mouse to the "Computer" line. A triangle will appear, click on it
> to expand it.
>
> You should see something like "Local Disk (C"
>
> Click on the triangle to expand it.
>
> Locate "Users" and click on the triangle next to it to expand it.
>
> Locate <username> and click on the triangle next to it to expand it.
>
> Locate "AppData" and click on the triangle next to it to expand it.
>
> Locate "Local" and click on the triangle next to it to expand it.
> Locate "Microsoft" and click on the triangle next to it to expand it.
>
> Now, in the right window pane, locate Windows Mail.
> Click on it.
>
> In the left window pane, scroll upward till you see "Local Disk (C"
>
> Now, in the right window pane, hold them left mouse button down on the
> Windows Mail folder.
> Drag it to the "Local Disk (C" and release the mouse button.
> Select MOVE Here.......
>
> Now, this may take a bit to get done, depending upon how much mail is there.
> Give it time.
>
> Now, when it's done, create a new folder name Windows Mail to replace the
> moved one in the
> C:\Users\<account name>\AppData\Local\Microsoft folder.
>
> Now start Windows Mail.
> It will be empty but that's no biggie.
>
> Create a couple of folders in Windows Mail and name them Old Mail, Old
> Sent.
> Click on the Old Mail folder to open it.
>
>
> Resize Windows Mail so you can see both Windows Explorer and Windows Mail.
>
> In the Windows Mail folder you will see a Local Folders folder, click the
> triangle to expand it.
>
> Locate the Inbox folder.
> In this folder you will see a lot of .eml files. These are the old emails.
> Drag and drop ONLY the .eml files to the Old Mail folder in Windows Mail.
>
> Do similar for Sent Items to the Old Sent folder.
>
> Now, see if Windows Mail works for you.
>
>

Thank you so much Steve and D. Guess. You have both been lifesavers. I got my
e-mail to work today, finally!
--
delacorta


"delacorta" wrote:

> Hi Steve, Thanks so much for your advice. I'm sorry to be so ignorant, but
> how do I create a directory? Is that different from a new folder under
> Documents?
>
> I did create a new folder, but then I think I had the same problem as Nat in
> that I was unable to move the Windows Mail folder because I was told that
> this folder is open elsewhere. When I press ctrl-shft-esc and then end task,
> then windows mail disappears from the right window pane, and there is nothing
> to move into the new folder.
>
> I would SO appreciate any help you can give me on these problems!
>
> --
> delacorta
>
>
> "Steve Cochran" wrote:
>
> > Create a directory under Documents and then try moving things to that
> > directory.
> >
> > steve
> >
> > "delacorta" <delacorta@discussions.microsoft.com> wrote in message
> > news:EF7DD4FB-09CF-4FBB-8395-995CB301BF6C@microsoft.com...
> > > Hi I was following your directions perfectly up until the point where I
> > > was
> > > to move the windows mail folder to the C drive. My computer would not let
> > > me,
> > > giving me the message "Destination folder access denied" and then inside
> > > the
> > > message box, "You need permission to perform this action." The only
> > > options
> > > I'm given are "try again," which doesn't work, and "cancel." What should I
> > > do
> > > here?
> > > --
> > > delacorta
> > >
> > >
> > > "DGuess" wrote:
> > >
> > >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
> > >> news:357BE70D-2BF6-4D05-9581-DD21CE254082@microsoft.com...
> > >> >I don't mean to be ignorant but I'm confused. Where do I move the whole
> > >> >mail
> > >> > folder to and are we talking about the entire WinMail folder or just
> > >> > the
> > >> > Outbox folder?
> > >> >
> > >>
> > >> Apparently from what I've been seeing and getting requests in email,
> > >> blowing
> > >> it all away and letting it start over seems to be best. If you deleted
> > >> just
> > >> the Outbox, the back up database kicks into action and of course mixed
> > >> results.
> > >>
> > >>
> > >> > When you say it will create a new store, what do you mean? And if I
> > >> > have
> > >> > moved my messages somewhere else, how do I open them and drag them into
> > >> > WinMail? Through Windows Explorer? Sorry to be so uninformed about
> > >> > this.
> > >> >
> > >>
> > >> Windows Mail will create the new store and you can drag and drop the old
> > >> emails from Windows Explorer into Windows Mail. See the info below.
> > >>
> > >>
> > >>
> > >> Windows Mail has a newer (to them) form of database. Each email is stored
> > >> separately.
> > >>
> > >> Do the following:
> > >>
> > >> 1) Open Control Panel then select Folder Options.
> > >> a) click on the Views tab
> > >> b) Select "Show hidden files and folders"
> > >> c) Uncheck "Hide extensions for known file types"
> > >> d) click APPLY then OK.
> > >> e) Close Control Panel
> > >>
> > >> 2) From Windows Mail
> > >> a) Click on the Tools menu
> > >> b) click on Options
> > >> c) click on the Advanced tab
> > >> d) click the Maintenance button
> > >> e) click the Store Folders button.
> > >> f) make a note of the location of the message stores. It will be
> > >> something like:
> > >> C:\Users\<account name>\AppData\Local\Microsoft\Windows Mail
> > >> g) close Windows Mail
> > >>
> > >> 3) Open Windows Explorer
> > >>
> > >> When it opens, you will see a small black triangle next to the user
> > >> account
> > >> name. Click it to collapse it.
> > >>
> > >> For the following, the triangle will not appear till you put the mouse
> > >> over
> > >> the element in question.
> > >>
> > >> Move the mouse to the "Computer" line. A triangle will appear, click on
> > >> it
> > >> to expand it.
> > >>
> > >> You should see something like "Local Disk (C"
> > >>
> > >> Click on the triangle to expand it.
> > >>
> > >> Locate "Users" and click on the triangle next to it to expand it.
> > >>
> > >> Locate <username> and click on the triangle next to it to expand it.
> > >>
> > >> Locate "AppData" and click on the triangle next to it to expand it.
> > >>
> > >> Locate "Local" and click on the triangle next to it to expand it.
> > >> Locate "Microsoft" and click on the triangle next to it to expand it.
> > >>
> > >> Now, in the right window pane, locate Windows Mail.
> > >> Click on it.
> > >>
> > >> In the left window pane, scroll upward till you see "Local Disk (C"
> > >>
> > >> Now, in the right window pane, hold them left mouse button down on the
> > >> Windows Mail folder.
> > >> Drag it to the "Local Disk (C" and release the mouse button.
> > >> Select MOVE Here.......
> > >>
> > >> Now, this may take a bit to get done, depending upon how much mail is
> > >> there.
> > >> Give it time.
> > >>
> > >> Now, when it's done, create a new folder name Windows Mail to replace the
> > >> moved one in the
> > >> C:\Users\<account name>\AppData\Local\Microsoft folder.
> > >>
> > >> Now start Windows Mail.
> > >> It will be empty but that's no biggie.
> > >>
> > >> Create a couple of folders in Windows Mail and name them Old Mail, Old
> > >> Sent.
> > >> Click on the Old Mail folder to open it.
> > >>
> > >>
> > >> Resize Windows Mail so you can see both Windows Explorer and Windows
> > >> Mail.
> > >>
> > >> In the Windows Mail folder you will see a Local Folders folder, click the
> > >> triangle to expand it.
> > >>
> > >> Locate the Inbox folder.
> > >> In this folder you will see a lot of .eml files. These are the old
> > >> emails.
> > >> Drag and drop ONLY the .eml files to the Old Mail folder in Windows Mail.
> > >>
> > >> Do similar for Sent Items to the Old Sent folder.
> > >>
> > >> Now, see if Windows Mail works for you.
> > >>
> > >>
> >

Glad you got it. Sorry I didn't get back sooner.

steve

"delacorta" <delacorta@discussions.microsoft.com> wrote in message
news:756C5A20-C789-43C2-A867-12AE1360F4C0@microsoft.com...
> Thank you so much Steve and D. Guess. You have both been lifesavers. I got
> my
> e-mail to work today, finally!
> --
> delacorta
>
>
> "delacorta" wrote:
>
>> Hi Steve, Thanks so much for your advice. I'm sorry to be so ignorant,
>> but
>> how do I create a directory? Is that different from a new folder under
>> Documents?
>>
>> I did create a new folder, but then I think I had the same problem as Nat
>> in
>> that I was unable to move the Windows Mail folder because I was told
>> that
>> this folder is open elsewhere. When I press ctrl-shft-esc and then end
>> task,
>> then windows mail disappears from the right window pane, and there is
>> nothing
>> to move into the new folder.
>>
>> I would SO appreciate any help you can give me on these problems!
>>
>> --
>> delacorta
>>
>>
>> "Steve Cochran" wrote:
>>
>> > Create a directory under Documents and then try moving things to that
>> > directory.
>> >
>> > steve
>> >
>> > "delacorta" <delacorta@discussions.microsoft.com> wrote in message
>> > news:EF7DD4FB-09CF-4FBB-8395-995CB301BF6C@microsoft.com...
>> > > Hi I was following your directions perfectly up until the point where
>> > > I
>> > > was
>> > > to move the windows mail folder to the C drive. My computer would not
>> > > let
>> > > me,
>> > > giving me the message "Destination folder access denied" and then
>> > > inside
>> > > the
>> > > message box, "You need permission to perform this action." The only
>> > > options
>> > > I'm given are "try again," which doesn't work, and "cancel." What
>> > > should I
>> > > do
>> > > here?
>> > > --
>> > > delacorta
>> > >
>> > >
>> > > "DGuess" wrote:
>> > >
>> > >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
>> > >> news:357BE70D-2BF6-4D05-9581-DD21CE254082@microsoft.com...
>> > >> >I don't mean to be ignorant but I'm confused. Where do I move the
>> > >> >whole
>> > >> >mail
>> > >> > folder to and are we talking about the entire WinMail folder or
>> > >> > just
>> > >> > the
>> > >> > Outbox folder?
>> > >> >
>> > >>
>> > >> Apparently from what I've been seeing and getting requests in email,
>> > >> blowing
>> > >> it all away and letting it start over seems to be best. If you
>> > >> deleted
>> > >> just
>> > >> the Outbox, the back up database kicks into action and of course
>> > >> mixed
>> > >> results.
>> > >>
>> > >>
>> > >> > When you say it will create a new store, what do you mean? And if
>> > >> > I
>> > >> > have
>> > >> > moved my messages somewhere else, how do I open them and drag them
>> > >> > into
>> > >> > WinMail? Through Windows Explorer? Sorry to be so uninformed
>> > >> > about
>> > >> > this.
>> > >> >
>> > >>
>> > >> Windows Mail will create the new store and you can drag and drop the
>> > >> old
>> > >> emails from Windows Explorer into Windows Mail. See the info below.
>> > >>
>> > >>
>> > >>
>> > >> Windows Mail has a newer (to them) form of database. Each email is
>> > >> stored
>> > >> separately.
>> > >>
>> > >> Do the following:
>> > >>
>> > >> 1) Open Control Panel then select Folder Options.
>> > >> a) click on the Views tab
>> > >> b) Select "Show hidden files and folders"
>> > >> c) Uncheck "Hide extensions for known file types"
>> > >> d) click APPLY then OK.
>> > >> e) Close Control Panel
>> > >>
>> > >> 2) From Windows Mail
>> > >> a) Click on the Tools menu
>> > >> b) click on Options
>> > >> c) click on the Advanced tab
>> > >> d) click the Maintenance button
>> > >> e) click the Store Folders button.
>> > >> f) make a note of the location of the message stores. It will be
>> > >> something like:
>> > >> C:\Users\<account name>\AppData\Local\Microsoft\Windows Mail
>> > >> g) close Windows Mail
>> > >>
>> > >> 3) Open Windows Explorer
>> > >>
>> > >> When it opens, you will see a small black triangle next to the user
>> > >> account
>> > >> name. Click it to collapse it.
>> > >>
>> > >> For the following, the triangle will not appear till you put the
>> > >> mouse
>> > >> over
>> > >> the element in question.
>> > >>
>> > >> Move the mouse to the "Computer" line. A triangle will appear, click
>> > >> on
>> > >> it
>> > >> to expand it.
>> > >>
>> > >> You should see something like "Local Disk (C"
>> > >>
>> > >> Click on the triangle to expand it.
>> > >>
>> > >> Locate "Users" and click on the triangle next to it to expand it.
>> > >>
>> > >> Locate <username> and click on the triangle next to it to expand
>> > >> it.
>> > >>
>> > >> Locate "AppData" and click on the triangle next to it to expand it.
>> > >>
>> > >> Locate "Local" and click on the triangle next to it to expand it.
>> > >> Locate "Microsoft" and click on the triangle next to it to expand
>> > >> it.
>> > >>
>> > >> Now, in the right window pane, locate Windows Mail.
>> > >> Click on it.
>> > >>
>> > >> In the left window pane, scroll upward till you see "Local Disk
>> > >> (C"
>> > >>
>> > >> Now, in the right window pane, hold them left mouse button down on
>> > >> the
>> > >> Windows Mail folder.
>> > >> Drag it to the "Local Disk (C" and release the mouse button.
>> > >> Select MOVE Here.......
>> > >>
>> > >> Now, this may take a bit to get done, depending upon how much mail
>> > >> is
>> > >> there.
>> > >> Give it time.
>> > >>
>> > >> Now, when it's done, create a new folder name Windows Mail to
>> > >> replace the
>> > >> moved one in the
>> > >> C:\Users\<account name>\AppData\Local\Microsoft folder.
>> > >>
>> > >> Now start Windows Mail.
>> > >> It will be empty but that's no biggie.
>> > >>
>> > >> Create a couple of folders in Windows Mail and name them Old Mail,
>> > >> Old
>> > >> Sent.
>> > >> Click on the Old Mail folder to open it.
>> > >>
>> > >>
>> > >> Resize Windows Mail so you can see both Windows Explorer and Windows
>> > >> Mail.
>> > >>
>> > >> In the Windows Mail folder you will see a Local Folders folder,
>> > >> click the
>> > >> triangle to expand it.
>> > >>
>> > >> Locate the Inbox folder.
>> > >> In this folder you will see a lot of .eml files. These are the old
>> > >> emails.
>> > >> Drag and drop ONLY the .eml files to the Old Mail folder in Windows
>> > >> Mail.
>> > >>
>> > >> Do similar for Sent Items to the Old Sent folder.
>> > >>
>> > >> Now, see if Windows Mail works for you.
>> > >>
>> > >>
>> >