Can't Delete Message in Outbox

Bernice, I congratulate you on being able to explain with clarity and detail
how you went about correcting the problem. Good job!

Gary VanderMolen

"Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message news:505F269C-B20B-45B4-A9F9-97847799A401@microsoft.com...
> This is how I finally managed to fix the problem and everything has worked
> fine since. Don't know why the problem was there to begin with, I'm just
> happy it is now fixed and I can repair it if it repeats itself.
>
> I opened Windows Explorer, Computer, Local Disk (C), Users, Bernice,
> AppData, Local, Microsoft, Windows Mail.
>
> I moved the entire folder to a different location on the Local Disk, closed
> Windows Explorer, opened WinMail from the shortcut on my desktop, sent a
> couple of
> test emails that worked magnificently, closed WinMail, went back to Windows
> Explorer and opened the Windows Mail folder that I had moved to an alternate
> location on my Local Disk and dragged my folders and messages I needed into
> Windows Mail that was in the normal Computer, Local Disk (C), Users, Bernice,
> AppData, Local, Microsoft, Windows Mail location..
>
> This was an unbelievably frustrating experience but it was also a really
> good learning experience. Now I'm familiar with Windows Explorer in Vista
> which I wouldn't have been if it hadn't have been if not for this maddening
> problem. Always look for that silver lining you know! :-)
>
> Thanks to everyone for their help! Hope I can return the favor for someone
> someday.

I don't know what is causing the problem but the only real cure has been to
blow away the whole message store folder and let it build a new empty one.

It is frustrating. Haven't had it happen to me on any of the installs I've
done, but I have tested it would with some test emails before releasing the
machine.

Word has been passed on and they are aware of the situation. When we will
see a "fix" I don't know but as long as I'm able to bring up the issue (as
well as a few others in this newsgroup), believe me, it will be brought up.

Anyway, glad you got it.

dg


"Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
news:89027743-E8BF-45E3-924C-641A52AC2916@microsoft.com...
> This is my response when I finally got it fixed along with what I did that
> worked for me. Hope it also helps you! :-) I was responding to DGuess'
> message which is below mine.
>
> "IT WORKED!!!! Oh THANK YOU!!! Can you tell I'm just a bit relieved to
> have
> this fixed? LOL I moved the entire folder, opened WinMail, sent a couple
> of
> test emails that worked magnificently, closed WinMail, went back to
> Windows
> Explorer and dragged my folders and messages I needed into WinMail.
>
> This was an unbelievably frustrating experience but it was also a really
> good learning experience. Now I'm familiar with Windows Explorer in Vista
> which I wouldn't have been if it hadn't have been if not for this
> maddening
> problem. Always look for that silver lining you know! :-)
>
> Thanks to everyone for their help! Hope I can return the favor for
> someone
> someday."
>
> "DGuess" wrote:
>
>> Close WinMail and MOVE the whole mail folder.
>>
>> Open WinMail and let it create a new store.
>>
>> You can go thru the old messages and drag and drop them into WinMail (not
>> the folder).
>>
>> Should solve it till a solution is found out why it does it. Don't think
>> it's just in Windows Mail but it's also in Windows Live Mail desktop beta
>> as
>> well. Messages get stuck in the Outbox on it as well.
>
>
> "Lorraine 113071" wrote:
>
>> I am having the exact same problems, complete with the same messages, as
>> Bernice. I had three messages stuck in my outbox, and I was able to drag
>> and
>> drop two of them into the deleted items folder. Apparenlty, the culprit
>> is
>> the last message, which gives this message in the mail body:
>> Message could not be displayed
>> Windows Mail encountered an unexpected problem while displaying this
>> message. Check your computer for low memory or low disk space and try
>> again.
>> I am not able to drag and drop this one. When I try to do so, or try to
>> delete it by right clicking and deleting, a box pops up that says:
>> Windows Mail
>> An Unknown Error has Occured
>> Should I try to get rid of it by doing what you've suggested that Bernice
>> try? Or would you recommend something else. FYI, mine too is a brand
>> new
>> computer, so space isn't an issue. I got that error as well. Weird.
>> Thanks
>> for any help you can offer!
>>

For some you have to delete both copies of the msmessagestore file. There's
one in the backup\new folder also.

Or just move everything somewhere else as others are doing. Again, its a
sledgehammer approach.

steve

"Gary VanderMolen" <Gary@nomail.invalid> wrote in message
news:el8OK64XHHA.4940@TK2MSFTNGP05.phx.gbl...
> Deleting the WindowsMail.MSMessageStore file did not fix the problem for
> me. Also, you haven't fixed the root cause, so the
> same problem will likely reoccur.
>
> Gary VanderMolen
>
>
> "WDMIA" <WDMIA@discussions.microsoft.com> wrote in message
> news:91B623ED-E167-4B55-B3A7-AD54698F0DCA@microsoft.com...
>>I spent most of today with the same problem - a message stuck in my
>>Outbox. Same Error Messages. After reading all of the posts about the
>>problem, my eyes were blurry. Here's what I did and it worked - so far:
>>
>> Turn off Scan Emails in Virus program.
>>
>> Close Windows Email.
>>
>> Open Task Manager, Processess Tab: End Process for WinMail.exe.
>> Applications Tab: if Windows Mail is running - End Task. Go to Start, All
>> Programs, Accessories, Windows Explorer, Computer, Local Disk (C), Users,
>> Your name (or whatever you called yourself), AppData, Local, Microsoft,
>> Windows Mail.
>>
>> Copy the whole Windows Mail Folder to a disc or another location (in case
>> this doesn't work for you and you need to recover it). You may want to
>> rename it Windows Mail2.
>>
>> Go back to the original Windows Mail Folder (see above) and locate the
>> file named
>> WindowsMail.MSMessageStore. Delete only this file.
>>
>> Close all windows. Restart computer. Open Windows Mail. (I open mine in
>> IE7 - Read Mail.)
>>
>> This worked for me. The message was finally gone from the Outbox and all
>> of my folders and messages were still there. I did not have to do
>> anything with the copy of Windows Mail that I had saved on disk. I'm not
>> sure if what I did worked or if I was just lucky. Hope this helps.

What I find maddening is there seems to be no utility to repair WinMail files
and this has been forever. Thousands of registry programs and tweaks but
nothing for email. I have heard that Windows ONE CARE has trashed more than a
few folders.
--
A weird and Happy Canadian


"DGuess" wrote:

> I don't know what is causing the problem but the only real cure has been to
> blow away the whole message store folder and let it build a new empty one.
>
> It is frustrating. Haven't had it happen to me on any of the installs I've
> done, but I have tested it would with some test emails before releasing the
> machine.
>
> Word has been passed on and they are aware of the situation. When we will
> see a "fix" I don't know but as long as I'm able to bring up the issue (as
> well as a few others in this newsgroup), believe me, it will be brought up.
>
> Anyway, glad you got it.
>
> dg
>
>
> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
> news:89027743-E8BF-45E3-924C-641A52AC2916@microsoft.com...
> > This is my response when I finally got it fixed along with what I did that
> > worked for me. Hope it also helps you! :-) I was responding to DGuess'
> > message which is below mine.
> >
> > "IT WORKED!!!! Oh THANK YOU!!! Can you tell I'm just a bit relieved to
> > have
> > this fixed? LOL I moved the entire folder, opened WinMail, sent a couple
> > of
> > test emails that worked magnificently, closed WinMail, went back to
> > Windows
> > Explorer and dragged my folders and messages I needed into WinMail.
> >
> > This was an unbelievably frustrating experience but it was also a really
> > good learning experience. Now I'm familiar with Windows Explorer in Vista
> > which I wouldn't have been if it hadn't have been if not for this
> > maddening
> > problem. Always look for that silver lining you know! :-)
> >
> > Thanks to everyone for their help! Hope I can return the favor for
> > someone
> > someday."
> >
> > "DGuess" wrote:
> >
> >> Close WinMail and MOVE the whole mail folder.
> >>
> >> Open WinMail and let it create a new store.
> >>
> >> You can go thru the old messages and drag and drop them into WinMail (not
> >> the folder).
> >>
> >> Should solve it till a solution is found out why it does it. Don't think
> >> it's just in Windows Mail but it's also in Windows Live Mail desktop beta
> >> as
> >> well. Messages get stuck in the Outbox on it as well.
> >
> >
> > "Lorraine 113071" wrote:
> >
> >> I am having the exact same problems, complete with the same messages, as
> >> Bernice. I had three messages stuck in my outbox, and I was able to drag
> >> and
> >> drop two of them into the deleted items folder. Apparenlty, the culprit
> >> is
> >> the last message, which gives this message in the mail body:
> >> Message could not be displayed
> >> Windows Mail encountered an unexpected problem while displaying this
> >> message. Check your computer for low memory or low disk space and try
> >> again.
> >> I am not able to drag and drop this one. When I try to do so, or try to
> >> delete it by right clicking and deleting, a box pops up that says:
> >> Windows Mail
> >> An Unknown Error has Occured
> >> Should I try to get rid of it by doing what you've suggested that Bernice
> >> try? Or would you recommend something else. FYI, mine too is a brand
> >> new
> >> computer, so space isn't an issue. I got that error as well. Weird.
> >> Thanks
> >> for any help you can offer!
> >>
>
>

I did find that my windows mail created a second network, thus stopping the
mail from being sent... however, I still have the "ghost" in my outbox. I
was able to delete the second network... but still beyond frustration with
the email that cannot be deleted...because it doesn't exist, only to my
eyes...

"Gary VanderMolen" wrote:

> Welcome to the club!
> Frankly, I'd advise you to hold off on attempting to employ
> the purported fixes that are floating around, because we
> don't know yet what's causing the problem.
>
> Gary VanderMolen
>
> "Lorraine 113071" <Lorraine 113071@discussions.microsoft.com> wrote in message
> news:A68B27F5-9482-4979-83F8-FEAEE3527C57@microsoft.com...
> >I am having the exact same problems, complete with the same messages, as
> > Bernice. I had three messages stuck in my outbox, and I was able to drag and
> > drop two of them into the deleted items folder. Apparenlty, the culprit is
> > the last message, which gives this message in the mail body:
> > Message could not be displayed
> > Windows Mail encountered an unexpected problem while displaying this
> > message. Check your computer for low memory or low disk space and try again.
> > I am not able to drag and drop this one. When I try to do so, or try to
> > delete it by right clicking and deleting, a box pops up that says:
> > Windows Mail
> > An Unknown Error has Occured
> > Should I try to get rid of it by doing what you've suggested that Bernice
> > try? Or would you recommend something else. FYI, mine too is a brand new
> > computer, so space isn't an issue. I got that error as well. Weird. Thanks
> > for any help you can offer!
> >
> >
> >
> >
> > --------------------------------------------------------------------------------
> >
> >
> >
> >
> > "Steve Cochran" wrote:
> >
> >> I just tested and if you delete the two database files, then it rebuilds the
> >> database and reincorporates the information of the files into the "recovered
> >> folders". So you won't lose messages.
> >>
> >> The alternative is to move everything out of the Windows Mail directory (all
> >> files and directories) and then it will start over completely fresh. If you
> >> take that alternative, then you can go to File | Import | Messages and point
> >> to where you moved them. Or worse case scenario, drag the eml files back
> >> into a WinMail folder. The messages are not going to be lost.
> >>
> >> steve
> >>
> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
> >> news:A09657A5-7472-4387-B86A-F3EC20D36F4B@microsoft.com...
> >> > Does this mean I would lose all of my folders and messages? And are what
> >> > I
> >> > am calling "folders" what you guys are calling "stores"?
> >> >
> >> > "Steve Cochran" wrote:
> >> >
> >> >> Well the sledgehammer solution is to wipe out the database and its
> >> >> backup.
> >> >>
> >> >> Delete the WindowsMail.MSMessageStore file in the Windows Mail directory
> >> >> and
> >> >> then delete the backup copy in the \backup\new subdirectory and then try
> >> >> starting it.
> >> >>
> >> >> steve
> >> >>
> >> >> "Mel Fishman" <Mel Fishman@discussions.microsoft.com> wrote in message
> >> >> newsF87ED5A-0814-4626-8A0D-04193DCCAB2A@microsoft.com...
> >> >> >I am having the same proble. Tried the toolkit with no luck
> >> >> >
> >> >> >
> >> >> > "Steve Cochran" wrote:
> >> >> >
> >> >> >> Try my WMUtil program first and compact and then repair the database.
> >> >> >> See
> >> >> >> if that fixes it.
> >> >> >>
> >> >> >> www.oehelp.com/WMUtil/
> >> >> >>
> >> >> >>
> >> >> >> steve
> >> >> >>
> >> >> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
> >> >> >> news:AE4B6E40-A8AE-46D2-9745-FE1D80CE700C@microsoft.com...
> >> >> >> >I did what you suggested and low and behold the message doesn't even
> >> >> >> >show
> >> >> >> >up
> >> >> >> > with the other messages in that location! Of course when I open
> >> >> >> > Windows
> >> >> >> > Mail
> >> >> >> > up again in the hopes it is now miraculously gone it is still there.
> >> >> >> > It
> >> >> >> > is
> >> >> >> > evil I tell you. EVIL! ;-) I just don't know what to do. I
> >> >> >> > haven't
> >> >> >> > been
> >> >> >> > able to send mail now for ten days and I'm getting desperate here.
> >> >> >> >
> >> >> >> > Any other ideas?
> >> >> >> >
> >> >> >> > "DGuess" wrote:
> >> >> >> >
> >> >> >> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
> >> >> >> >> news:925C1B72-CEC5-436F-B28C-04934498597B@microsoft.com...
> >> >> >> >> >I have a message that appears to be "blocking" my other messages
> >> >> >> >> >from
> >> >> >> >> >being
> >> >> >> >> > sent. This is what it says in the body of the message:
> >> >> >> >> >
> >> >> >> >> > "Message could not be displayed
> >> >> >> >> > Windows Mail encountered an unexpected problem while displaying
> >> >> >> >> > this
> >> >> >> >> > message. Check your computer for low memory or low disk space and
> >> >> >> >> > try
> >> >> >> >> > again."
> >> >> >> >> >
> >> >> >> >> > I have tons of memory and disk space (brand new computer with
> >> >> >> >> > 160G
> >> >> >> >> > hard
> >> >> >> >> > drive and 2 Ghz RAM). My OLD computer had/has no problem with
> >> >> >> >> > sending
> >> >> >> >> > this
> >> >> >> >> > little .jpg message.
> >> >> >> >> >
> >> >> >> >> > When I try to delete the e-mail message I receive the following
> >> >> >> >> > message:
> >> >> >> >> >
> >> >> >> >> > "An unknown error has occurred."
> >> >> >> >> >
> >> >> >> >> > I click the "OK" button and now it says it is deleting the
> >> >> >> >> > message
> >> >> >> >> > but
> >> >> >> >> > it
> >> >> >> >> > has shown that message for more than ten minutes now. I
> >> >> >> >> > seriously
> >> >> >> >> > doubt
> >> >> >> >> > it
> >> >> >> >> > is really deleting the message. Can anyone help me get this
> >> >> >> >> > message
> >> >> >> >> > deleted
> >> >> >> >> > from my Outbox?
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> You will have to delete it from the Outbox folder via Windows
> >> >> >> >> Explorer.
> >> >> >> >> Tools | Options | Advanced tab | Manintenance button | Store
> >> >> >> >> Folders
> >> >> >> >> button.
> >> >> >> >> Note the location of the messages stores.
> >> >> >> >>
> >> >> >> >> Close Windows Mail.
> >> >> >> >>
> >> >> >> >> Open Windows Explorer and navigate to the folder location you found
> >> >> >> >> in
> >> >> >> >> the
> >> >> >> >> Store Folder dialog.
> >> >> >> >>
> >> >> >> >> Locate the Outbox and find the message that won't send and delete
> >> >> >> >> it.
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >>
> >>
> >>
> >>
>
>

"Forever"? Vista has only been released to consumers since
January 30th.

Gary VanderMolen

"HelperGuy_2004" <HelperGuy2004@discussions.microsoft.com> wrote in message
news:8AC45E0A-4E2D-4585-8028-7173945B44F1@microsoft.com...
> What I find maddening is there seems to be no utility to repair WinMail files
> and this has been forever. Thousands of registry programs and tweaks but
> nothing for email. I have heard that Windows ONE CARE has trashed more than a
> few folders.
> --
> A weird and Happy Canadian

Gary, I was referring to the mail program which although it was tweaked for
vista it sure ain't new.

Sorry about the confusion


A weird and Happy Canadian


"Gary VanderMolen" wrote:

> "Forever"? Vista has only been released to consumers since
> January 30th.
>
> Gary VanderMolen
>
> "HelperGuy_2004" <HelperGuy2004@discussions.microsoft.com> wrote in message
> news:8AC45E0A-4E2D-4585-8028-7173945B44F1@microsoft.com...
> > What I find maddening is there seems to be no utility to repair WinMail files
> > and this has been forever. Thousands of registry programs and tweaks but
> > nothing for email. I have heard that Windows ONE CARE has trashed more than a
> > few folders.
> > --
> > A weird and Happy Canadian
>
>

So when are they going to know what's causing the problem?
--
CM


"Gary VanderMolen" wrote:

> Welcome to the club!
> Frankly, I'd advise you to hold off on attempting to employ
> the purported fixes that are floating around, because we
> don't know yet what's causing the problem.
>
> Gary VanderMolen
>
> "Lorraine 113071" <Lorraine 113071@discussions.microsoft.com> wrote in message
> news:A68B27F5-9482-4979-83F8-FEAEE3527C57@microsoft.com...
> >I am having the exact same problems, complete with the same messages, as
> > Bernice. I had three messages stuck in my outbox, and I was able to drag and
> > drop two of them into the deleted items folder. Apparenlty, the culprit is
> > the last message, which gives this message in the mail body:
> > Message could not be displayed
> > Windows Mail encountered an unexpected problem while displaying this
> > message. Check your computer for low memory or low disk space and try again.
> > I am not able to drag and drop this one. When I try to do so, or try to
> > delete it by right clicking and deleting, a box pops up that says:
> > Windows Mail
> > An Unknown Error has Occured
> > Should I try to get rid of it by doing what you've suggested that Bernice
> > try? Or would you recommend something else. FYI, mine too is a brand new
> > computer, so space isn't an issue. I got that error as well. Weird. Thanks
> > for any help you can offer!
> >
> >
> >
> >
> > --------------------------------------------------------------------------------
> >
> >
> >
> >
> > "Steve Cochran" wrote:
> >
> >> I just tested and if you delete the two database files, then it rebuilds the
> >> database and reincorporates the information of the files into the "recovered
> >> folders". So you won't lose messages.
> >>
> >> The alternative is to move everything out of the Windows Mail directory (all
> >> files and directories) and then it will start over completely fresh. If you
> >> take that alternative, then you can go to File | Import | Messages and point
> >> to where you moved them. Or worse case scenario, drag the eml files back
> >> into a WinMail folder. The messages are not going to be lost.
> >>
> >> steve
> >>
> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
> >> news:A09657A5-7472-4387-B86A-F3EC20D36F4B@microsoft.com...
> >> > Does this mean I would lose all of my folders and messages? And are what
> >> > I
> >> > am calling "folders" what you guys are calling "stores"?
> >> >
> >> > "Steve Cochran" wrote:
> >> >
> >> >> Well the sledgehammer solution is to wipe out the database and its
> >> >> backup.
> >> >>
> >> >> Delete the WindowsMail.MSMessageStore file in the Windows Mail directory
> >> >> and
> >> >> then delete the backup copy in the \backup\new subdirectory and then try
> >> >> starting it.
> >> >>
> >> >> steve
> >> >>
> >> >> "Mel Fishman" <Mel Fishman@discussions.microsoft.com> wrote in message
> >> >> newsF87ED5A-0814-4626-8A0D-04193DCCAB2A@microsoft.com...
> >> >> >I am having the same proble. Tried the toolkit with no luck
> >> >> >
> >> >> >
> >> >> > "Steve Cochran" wrote:
> >> >> >
> >> >> >> Try my WMUtil program first and compact and then repair the database.
> >> >> >> See
> >> >> >> if that fixes it.
> >> >> >>
> >> >> >> www.oehelp.com/WMUtil/
> >> >> >>
> >> >> >>
> >> >> >> steve
> >> >> >>
> >> >> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
> >> >> >> news:AE4B6E40-A8AE-46D2-9745-FE1D80CE700C@microsoft.com...
> >> >> >> >I did what you suggested and low and behold the message doesn't even
> >> >> >> >show
> >> >> >> >up
> >> >> >> > with the other messages in that location! Of course when I open
> >> >> >> > Windows
> >> >> >> > Mail
> >> >> >> > up again in the hopes it is now miraculously gone it is still there.
> >> >> >> > It
> >> >> >> > is
> >> >> >> > evil I tell you. EVIL! ;-) I just don't know what to do. I
> >> >> >> > haven't
> >> >> >> > been
> >> >> >> > able to send mail now for ten days and I'm getting desperate here.
> >> >> >> >
> >> >> >> > Any other ideas?
> >> >> >> >
> >> >> >> > "DGuess" wrote:
> >> >> >> >
> >> >> >> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
> >> >> >> >> news:925C1B72-CEC5-436F-B28C-04934498597B@microsoft.com...
> >> >> >> >> >I have a message that appears to be "blocking" my other messages
> >> >> >> >> >from
> >> >> >> >> >being
> >> >> >> >> > sent. This is what it says in the body of the message:
> >> >> >> >> >
> >> >> >> >> > "Message could not be displayed
> >> >> >> >> > Windows Mail encountered an unexpected problem while displaying
> >> >> >> >> > this
> >> >> >> >> > message. Check your computer for low memory or low disk space and
> >> >> >> >> > try
> >> >> >> >> > again."
> >> >> >> >> >
> >> >> >> >> > I have tons of memory and disk space (brand new computer with
> >> >> >> >> > 160G
> >> >> >> >> > hard
> >> >> >> >> > drive and 2 Ghz RAM). My OLD computer had/has no problem with
> >> >> >> >> > sending
> >> >> >> >> > this
> >> >> >> >> > little .jpg message.
> >> >> >> >> >
> >> >> >> >> > When I try to delete the e-mail message I receive the following
> >> >> >> >> > message:
> >> >> >> >> >
> >> >> >> >> > "An unknown error has occurred."
> >> >> >> >> >
> >> >> >> >> > I click the "OK" button and now it says it is deleting the
> >> >> >> >> > message
> >> >> >> >> > but
> >> >> >> >> > it
> >> >> >> >> > has shown that message for more than ten minutes now. I
> >> >> >> >> > seriously
> >> >> >> >> > doubt
> >> >> >> >> > it
> >> >> >> >> > is really deleting the message. Can anyone help me get this
> >> >> >> >> > message
> >> >> >> >> > deleted
> >> >> >> >> > from my Outbox?
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> You will have to delete it from the Outbox folder via Windows
> >> >> >> >> Explorer.
> >> >> >> >> Tools | Options | Advanced tab | Manintenance button | Store
> >> >> >> >> Folders
> >> >> >> >> button.
> >> >> >> >> Note the location of the messages stores.
> >> >> >> >>
> >> >> >> >> Close Windows Mail.
> >> >> >> >>
> >> >> >> >> Open Windows Explorer and navigate to the folder location you found
> >> >> >> >> in
> >> >> >> >> the
> >> >> >> >> Store Folder dialog.
> >> >> >> >>
> >> >> >> >> Locate the Outbox and find the message that won't send and delete
> >> >> >> >> it.
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >>
> >>
> >>
> >>
>
>

What's causing the problem is a mismatch in the database.

"Mort" <Mort@discussions.microsoft.com> wrote in message
news:5E844190-EEFD-4FD1-9834-726706C24D02@microsoft.com...
> So when are they going to know what's causing the problem?
> --
> CM
>
>
> "Gary VanderMolen" wrote:
>
>> Welcome to the club!
>> Frankly, I'd advise you to hold off on attempting to employ
>> the purported fixes that are floating around, because we
>> don't know yet what's causing the problem.
>>
>> Gary VanderMolen
>>
>> "Lorraine 113071" <Lorraine 113071@discussions.microsoft.com> wrote in
>> message
>> news:A68B27F5-9482-4979-83F8-FEAEE3527C57@microsoft.com...
>> >I am having the exact same problems, complete with the same messages, as
>> > Bernice. I had three messages stuck in my outbox, and I was able to
>> > drag and
>> > drop two of them into the deleted items folder. Apparenlty, the
>> > culprit is
>> > the last message, which gives this message in the mail body:
>> > Message could not be displayed
>> > Windows Mail encountered an unexpected problem while displaying this
>> > message. Check your computer for low memory or low disk space and try
>> > again.
>> > I am not able to drag and drop this one. When I try to do so, or try
>> > to
>> > delete it by right clicking and deleting, a box pops up that says:
>> > Windows Mail
>> > An Unknown Error has Occured
>> > Should I try to get rid of it by doing what you've suggested that
>> > Bernice
>> > try? Or would you recommend something else. FYI, mine too is a brand
>> > new
>> > computer, so space isn't an issue. I got that error as well. Weird.
>> > Thanks
>> > for any help you can offer!
>> >
>> >
>> >
>> >
>> > --------------------------------------------------------------------------------
>> >
>> >
>> >
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> I just tested and if you delete the two database files, then it
>> >> rebuilds the
>> >> database and reincorporates the information of the files into the
>> >> "recovered
>> >> folders". So you won't lose messages.
>> >>
>> >> The alternative is to move everything out of the Windows Mail
>> >> directory (all
>> >> files and directories) and then it will start over completely fresh.
>> >> If you
>> >> take that alternative, then you can go to File | Import | Messages and
>> >> point
>> >> to where you moved them. Or worse case scenario, drag the eml files
>> >> back
>> >> into a WinMail folder. The messages are not going to be lost.
>> >>
>> >> steve
>> >>
>> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
>> >> news:A09657A5-7472-4387-B86A-F3EC20D36F4B@microsoft.com...
>> >> > Does this mean I would lose all of my folders and messages? And are
>> >> > what
>> >> > I
>> >> > am calling "folders" what you guys are calling "stores"?
>> >> >
>> >> > "Steve Cochran" wrote:
>> >> >
>> >> >> Well the sledgehammer solution is to wipe out the database and its
>> >> >> backup.
>> >> >>
>> >> >> Delete the WindowsMail.MSMessageStore file in the Windows Mail
>> >> >> directory
>> >> >> and
>> >> >> then delete the backup copy in the \backup\new subdirectory and
>> >> >> then try
>> >> >> starting it.
>> >> >>
>> >> >> steve
>> >> >>
>> >> >> "Mel Fishman" <Mel Fishman@discussions.microsoft.com> wrote in
>> >> >> message
>> >> >> newsF87ED5A-0814-4626-8A0D-04193DCCAB2A@microsoft.com...
>> >> >> >I am having the same proble. Tried the toolkit with no luck
>> >> >> >
>> >> >> >
>> >> >> > "Steve Cochran" wrote:
>> >> >> >
>> >> >> >> Try my WMUtil program first and compact and then repair the
>> >> >> >> database.
>> >> >> >> See
>> >> >> >> if that fixes it.
>> >> >> >>
>> >> >> >> www.oehelp.com/WMUtil/
>> >> >> >>
>> >> >> >>
>> >> >> >> steve
>> >> >> >>
>> >> >> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in
>> >> >> >> message
>> >> >> >> news:AE4B6E40-A8AE-46D2-9745-FE1D80CE700C@microsoft.com...
>> >> >> >> >I did what you suggested and low and behold the message doesn't
>> >> >> >> >even
>> >> >> >> >show
>> >> >> >> >up
>> >> >> >> > with the other messages in that location! Of course when I
>> >> >> >> > open
>> >> >> >> > Windows
>> >> >> >> > Mail
>> >> >> >> > up again in the hopes it is now miraculously gone it is still
>> >> >> >> > there.
>> >> >> >> > It
>> >> >> >> > is
>> >> >> >> > evil I tell you. EVIL! ;-) I just don't know what to do. I
>> >> >> >> > haven't
>> >> >> >> > been
>> >> >> >> > able to send mail now for ten days and I'm getting desperate
>> >> >> >> > here.
>> >> >> >> >
>> >> >> >> > Any other ideas?
>> >> >> >> >
>> >> >> >> > "DGuess" wrote:
>> >> >> >> >
>> >> >> >> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in
>> >> >> >> >> message
>> >> >> >> >> news:925C1B72-CEC5-436F-B28C-04934498597B@microsoft.com...
>> >> >> >> >> >I have a message that appears to be "blocking" my other
>> >> >> >> >> >messages
>> >> >> >> >> >from
>> >> >> >> >> >being
>> >> >> >> >> > sent. This is what it says in the body of the message:
>> >> >> >> >> >
>> >> >> >> >> > "Message could not be displayed
>> >> >> >> >> > Windows Mail encountered an unexpected problem while
>> >> >> >> >> > displaying
>> >> >> >> >> > this
>> >> >> >> >> > message. Check your computer for low memory or low disk
>> >> >> >> >> > space and
>> >> >> >> >> > try
>> >> >> >> >> > again."
>> >> >> >> >> >
>> >> >> >> >> > I have tons of memory and disk space (brand new computer
>> >> >> >> >> > with
>> >> >> >> >> > 160G
>> >> >> >> >> > hard
>> >> >> >> >> > drive and 2 Ghz RAM). My OLD computer had/has no problem
>> >> >> >> >> > with
>> >> >> >> >> > sending
>> >> >> >> >> > this
>> >> >> >> >> > little .jpg message.
>> >> >> >> >> >
>> >> >> >> >> > When I try to delete the e-mail message I receive the
>> >> >> >> >> > following
>> >> >> >> >> > message:
>> >> >> >> >> >
>> >> >> >> >> > "An unknown error has occurred."
>> >> >> >> >> >
>> >> >> >> >> > I click the "OK" button and now it says it is deleting the
>> >> >> >> >> > message
>> >> >> >> >> > but
>> >> >> >> >> > it
>> >> >> >> >> > has shown that message for more than ten minutes now. I
>> >> >> >> >> > seriously
>> >> >> >> >> > doubt
>> >> >> >> >> > it
>> >> >> >> >> > is really deleting the message. Can anyone help me get
>> >> >> >> >> > this
>> >> >> >> >> > message
>> >> >> >> >> > deleted
>> >> >> >> >> > from my Outbox?
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >> You will have to delete it from the Outbox folder via Windows
>> >> >> >> >> Explorer.
>> >> >> >> >> Tools | Options | Advanced tab | Manintenance button | Store
>> >> >> >> >> Folders
>> >> >> >> >> button.
>> >> >> >> >> Note the location of the messages stores.
>> >> >> >> >>
>> >> >> >> >> Close Windows Mail.
>> >> >> >> >>
>> >> >> >> >> Open Windows Explorer and navigate to the folder location you
>> >> >> >> >> found
>> >> >> >> >> in
>> >> >> >> >> the
>> >> >> >> >> Store Folder dialog.
>> >> >> >> >>
>> >> >> >> >> Locate the Outbox and find the message that won't send and
>> >> >> >> >> delete
>> >> >> >> >> it.
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>

Who knows? Microsoft hasn't seen fit to release any official
information about Windows Mail problems.

Gary VanderMolen

"Mort" <Mort@discussions.microsoft.com> wrote in message news:5E844190-EEFD-4FD1-9834-726706C24D02@microsoft.com...
> So when are they going to know what's causing the problem?
> --
> CM
>
>
> "Gary VanderMolen" wrote:
>
>> Welcome to the club!
>> Frankly, I'd advise you to hold off on attempting to employ
>> the purported fixes that are floating around, because we
>> don't know yet what's causing the problem.
>>
>> Gary VanderMolen
>>
>> "Lorraine 113071" <Lorraine 113071@discussions.microsoft.com> wrote in message
>> news:A68B27F5-9482-4979-83F8-FEAEE3527C57@microsoft.com...
>> >I am having the exact same problems, complete with the same messages, as
>> > Bernice. I had three messages stuck in my outbox, and I was able to drag and
>> > drop two of them into the deleted items folder. Apparenlty, the culprit is
>> > the last message, which gives this message in the mail body:
>> > Message could not be displayed
>> > Windows Mail encountered an unexpected problem while displaying this
>> > message. Check your computer for low memory or low disk space and try again.
>> > I am not able to drag and drop this one. When I try to do so, or try to
>> > delete it by right clicking and deleting, a box pops up that says:
>> > Windows Mail
>> > An Unknown Error has Occured
>> > Should I try to get rid of it by doing what you've suggested that Bernice
>> > try? Or would you recommend something else. FYI, mine too is a brand new
>> > computer, so space isn't an issue. I got that error as well. Weird. Thanks
>> > for any help you can offer!
>> >
>> >
>> >
>> >
>> > --------------------------------------------------------------------------------
>> >
>> >
>> >
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> I just tested and if you delete the two database files, then it rebuilds the
>> >> database and reincorporates the information of the files into the "recovered
>> >> folders". So you won't lose messages.
>> >>
>> >> The alternative is to move everything out of the Windows Mail directory (all
>> >> files and directories) and then it will start over completely fresh. If you
>> >> take that alternative, then you can go to File | Import | Messages and point
>> >> to where you moved them. Or worse case scenario, drag the eml files back
>> >> into a WinMail folder. The messages are not going to be lost.
>> >>
>> >> steve
>> >>
>> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
>> >> news:A09657A5-7472-4387-B86A-F3EC20D36F4B@microsoft.com...
>> >> > Does this mean I would lose all of my folders and messages? And are what
>> >> > I
>> >> > am calling "folders" what you guys are calling "stores"?
>> >> >
>> >> > "Steve Cochran" wrote:
>> >> >
>> >> >> Well the sledgehammer solution is to wipe out the database and its
>> >> >> backup.
>> >> >>
>> >> >> Delete the WindowsMail.MSMessageStore file in the Windows Mail directory
>> >> >> and
>> >> >> then delete the backup copy in the \backup\new subdirectory and then try
>> >> >> starting it.
>> >> >>
>> >> >> steve
>> >> >>
>> >> >> "Mel Fishman" <Mel Fishman@discussions.microsoft.com> wrote in message
>> >> >> newsF87ED5A-0814-4626-8A0D-04193DCCAB2A@microsoft.com...
>> >> >> >I am having the same proble. Tried the toolkit with no luck
>> >> >> >
>> >> >> >
>> >> >> > "Steve Cochran" wrote:
>> >> >> >
>> >> >> >> Try my WMUtil program first and compact and then repair the database.
>> >> >> >> See
>> >> >> >> if that fixes it.
>> >> >> >>
>> >> >> >> www.oehelp.com/WMUtil/
>> >> >> >>
>> >> >> >>
>> >> >> >> steve
>> >> >> >>
>> >> >> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
>> >> >> >> news:AE4B6E40-A8AE-46D2-9745-FE1D80CE700C@microsoft.com...
>> >> >> >> >I did what you suggested and low and behold the message doesn't even
>> >> >> >> >show
>> >> >> >> >up
>> >> >> >> > with the other messages in that location! Of course when I open
>> >> >> >> > Windows
>> >> >> >> > Mail
>> >> >> >> > up again in the hopes it is now miraculously gone it is still there.
>> >> >> >> > It
>> >> >> >> > is
>> >> >> >> > evil I tell you. EVIL! ;-) I just don't know what to do. I
>> >> >> >> > haven't
>> >> >> >> > been
>> >> >> >> > able to send mail now for ten days and I'm getting desperate here.
>> >> >> >> >
>> >> >> >> > Any other ideas?
>> >> >> >> >
>> >> >> >> > "DGuess" wrote:
>> >> >> >> >
>> >> >> >> >> "Bernice" <bernice05901@comcast.com.(donotspam)> wrote in message
>> >> >> >> >> news:925C1B72-CEC5-436F-B28C-04934498597B@microsoft.com...
>> >> >> >> >> >I have a message that appears to be "blocking" my other messages
>> >> >> >> >> >from
>> >> >> >> >> >being
>> >> >> >> >> > sent. This is what it says in the body of the message:
>> >> >> >> >> >
>> >> >> >> >> > "Message could not be displayed
>> >> >> >> >> > Windows Mail encountered an unexpected problem while displaying
>> >> >> >> >> > this
>> >> >> >> >> > message. Check your computer for low memory or low disk space and
>> >> >> >> >> > try
>> >> >> >> >> > again."
>> >> >> >> >> >
>> >> >> >> >> > I have tons of memory and disk space (brand new computer with
>> >> >> >> >> > 160G
>> >> >> >> >> > hard
>> >> >> >> >> > drive and 2 Ghz RAM). My OLD computer had/has no problem with
>> >> >> >> >> > sending
>> >> >> >> >> > this
>> >> >> >> >> > little .jpg message.
>> >> >> >> >> >
>> >> >> >> >> > When I try to delete the e-mail message I receive the following
>> >> >> >> >> > message:
>> >> >> >> >> >
>> >> >> >> >> > "An unknown error has occurred."
>> >> >> >> >> >
>> >> >> >> >> > I click the "OK" button and now it says it is deleting the
>> >> >> >> >> > message
>> >> >> >> >> > but
>> >> >> >> >> > it
>> >> >> >> >> > has shown that message for more than ten minutes now. I
>> >> >> >> >> > seriously
>> >> >> >> >> > doubt
>> >> >> >> >> > it
>> >> >> >> >> > is really deleting the message. Can anyone help me get this
>> >> >> >> >> > message
>> >> >> >> >> > deleted
>> >> >> >> >> > from my Outbox?
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >> You will have to delete it from the Outbox folder via Windows
>> >> >> >> >> Explorer.
>> >> >> >> >> Tools | Options | Advanced tab | Manintenance button | Store
>> >> >> >> >> Folders
>> >> >> >> >> button.
>> >> >> >> >> Note the location of the messages stores.
>> >> >> >> >>
>> >> >> >> >> Close Windows Mail.
>> >> >> >> >>
>> >> >> >> >> Open Windows Explorer and navigate to the folder location you found
>> >> >> >> >> in
>> >> >> >> >> the
>> >> >> >> >> Store Folder dialog.
>> >> >> >> >>
>> >> >> >> >> Locate the Outbox and find the message that won't send and delete
>> >> >> >> >> it.
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>