Help please. Something is wrong with my inbox folder

Suddenly, I can't view emails in my inbox. There is a message "Folder could
not be displayed. Windows could not open this folder." I can view all other
folders but not my inbox. What happened and how can I get it back?

Also, when I try to receive emails, it starts to receive but then says "an
unknown error has occurred."

Make sure you are not using incompatible third party security
software. Windows Mail is not compatible with most McAfee
or Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS-MVP WLM]


"Cathe" <Cathe@discussions.microsoft.com> wrote in message news:96788414-40B2-4EFA-AE3B-0E20324A36A7@microsoft.com...
> Suddenly, I can't view emails in my inbox. There is a message "Folder could
> not be displayed. Windows could not open this folder." I can view all other
> folders but not my inbox. What happened and how can I get it back?
>
> Also, when I try to receive emails, it starts to receive but then says "an
> unknown error has occurred."
>
>

I had already disapled the scan of emails but now I went ahead and
uninstalled my security program (which was Trend). Then I followed the
instructions on thelink you gave and deleted my email account and readded it.
However, I still can't access my Inbox. How can I get it to work again?


"Gary VanderMolen" wrote:

> Make sure you are not using incompatible third party security
> software. Windows Mail is not compatible with most McAfee
> or Norton security programs. Those will need to be
> uninstalled, not just disabled.
>
> After uninstalling your non-compatible antivirus, download
> and install a more compatible antivirus like the free Avast:
> http://www.avast.com/eng/avast_4_home.html
>
> Even compatible antivirus programs will need to have their
> email scanning option turned off. For more on this topic see
> http://www.oehelp.com/OETips.aspx#3
> --
> Gary VanderMolen [MS-MVP WLM]
>
>
> "Cathe" <Cathe@discussions.microsoft.com> wrote in message news:96788414-40B2-4EFA-AE3B-0E20324A36A7@microsoft.com...
> > Suddenly, I can't view emails in my inbox. There is a message "Folder could
> > not be displayed. Windows could not open this folder." I can view all other
> > folders but not my inbox. What happened and how can I get it back?
> >
> > Also, when I try to receive emails, it starts to receive but then says "an
> > unknown error has occurred."
> >
> >
>

In case there is a stuck message in your Inbox, try the
Microsoft fix:
http://support.microsoft.com/default.aspx/kb/941090

If that does not fix the problem, I would suggest upgrading to
Windows Live Mail:
http://get.live.com/betas/maildesktop_betas

--
Gary VanderMolen [MS-MVP WLM]


"Cathe" <Cathe@discussions.microsoft.com> wrote in message news54E6634-BE93-4AB1-9771-D9875DEC4EBB@microsoft.com...
>I had already disapled the scan of emails but now I went ahead and
> uninstalled my security program (which was Trend). Then I followed the
> instructions on thelink you gave and deleted my email account and readded it.
> However, I still can't access my Inbox. How can I get it to work again?
>
>
> "Gary VanderMolen" wrote:
>
>> Make sure you are not using incompatible third party security
>> software. Windows Mail is not compatible with most McAfee
>> or Norton security programs. Those will need to be
>> uninstalled, not just disabled.
>>
>> After uninstalling your non-compatible antivirus, download
>> and install a more compatible antivirus like the free Avast:
>> http://www.avast.com/eng/avast_4_home.html
>>
>> Even compatible antivirus programs will need to have their
>> email scanning option turned off. For more on this topic see
>> http://www.oehelp.com/OETips.aspx#3
>> --
>> Gary VanderMolen [MS-MVP WLM]
>>
>>
>> "Cathe" <Cathe@discussions.microsoft.com> wrote in message news:96788414-40B2-4EFA-AE3B-0E20324A36A7@microsoft.com...
>> > Suddenly, I can't view emails in my inbox. There is a message "Folder could
>> > not be displayed. Windows could not open this folder." I can view all other
>> > folders but not my inbox. What happened and how can I get it back?
>> >
>> > Also, when I try to receive emails, it starts to receive but then says "an
>> > unknown error has occurred."
>> >
>> >
>>