Clean Install Vista - Still Can't Receive Mail

A few days ago, I posted that, after installing Vista, I can't receive mail.
(I can send OK). I get the message "receiving 1 of 3 messages", but nothing
arrives, and after sixty seconds, it times out with the error:
Account: 'xxxxx@tiscali.fr', Server: 'pop.tiscali.fr', Protocol: POP3,
Port: 110, Secure(SSL): No, Error Number: 0x800CCC19

I know there aren't any large messages on the server.

Finally, in frustration, I reinstalled Vista (clean install of Windows XP,
then clean install of Vista). Without doing anything else, I set up my mail
account, using exactly the settings which worked under XP/OE, and the problem
remains.

I'm feeling a bit lonely, because looking back through this newsgroup, I
can't see anyone else experiencing this problem. If there's anyone out there
(MVP's?) who could give me any suggestions, I should be most grateful. I'm
feeling a bit disappointed with my new toy.

Thanks

At this point, I would advise going to http://www.mail2web.com and accessing
your mailbox directly via the web. Delete any suspect messages, or messages
where you don't recognize the sender, basically reduce your inbox to the
minimum messages you require, then logoff and try again with Windows Mail.

Often, mail servers and clients can get "hung-up" on a message that they
think is "corrupt" for some reason. This reason can differ from one mail
server and mail client to another. It depends on the exact nature of the
problem. Some mail clients identify some messages where an attachment has
been "removed" by an anti-virus program on the server as "corrupt", and can
cause hangs...

Anyway, it's free to try. Have you done this yet?

-Frank

"Martin" <Martin@discussions.microsoft.com> wrote in message
news4332508-4F58-460C-B5A1-EF33BB0C601F@microsoft.com...
>A few days ago, I posted that, after installing Vista, I can't receive
>mail.
> (I can send OK). I get the message "receiving 1 of 3 messages", but
> nothing
> arrives, and after sixty seconds, it times out with the error:
> Account: 'xxxxx@tiscali.fr', Server: 'pop.tiscali.fr', Protocol: POP3,
> Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
>
> I know there aren't any large messages on the server.
>
> Finally, in frustration, I reinstalled Vista (clean install of Windows XP,
> then clean install of Vista). Without doing anything else, I set up my
> mail
> account, using exactly the settings which worked under XP/OE, and the
> problem
> remains.
>
> I'm feeling a bit lonely, because looking back through this newsgroup, I
> can't see anyone else experiencing this problem. If there's anyone out
> there
> (MVP's?) who could give me any suggestions, I should be most grateful. I'm
> feeling a bit disappointed with my new toy.
>
> Thanks

Yes, I've tried that. My mail now consistes of three simple messages - one
Google Alert, one from my ISP and one I sent to myself.

Didn't make any difference, I'm afraid.

Martin

"Frankster" wrote:

> At this point, I would advise going to http://www.mail2web.com and accessing
> your mailbox directly via the web. Delete any suspect messages, or messages
> where you don't recognize the sender, basically reduce your inbox to the
> minimum messages you require, then logoff and try again with Windows Mail.
>
> Often, mail servers and clients can get "hung-up" on a message that they
> think is "corrupt" for some reason. This reason can differ from one mail
> server and mail client to another. It depends on the exact nature of the
> problem. Some mail clients identify some messages where an attachment has
> been "removed" by an anti-virus program on the server as "corrupt", and can
> cause hangs...
>
> Anyway, it's free to try. Have you done this yet?
>
> -Frank
>
> "Martin" <Martin@discussions.microsoft.com> wrote in message
> news4332508-4F58-460C-B5A1-EF33BB0C601F@microsoft.com...
> >A few days ago, I posted that, after installing Vista, I can't receive
> >mail.
> > (I can send OK). I get the message "receiving 1 of 3 messages", but
> > nothing
> > arrives, and after sixty seconds, it times out with the error:
> > Account: 'xxxxx@tiscali.fr', Server: 'pop.tiscali.fr', Protocol: POP3,
> > Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
> >
> > I know there aren't any large messages on the server.
> >
> > Finally, in frustration, I reinstalled Vista (clean install of Windows XP,
> > then clean install of Vista). Without doing anything else, I set up my
> > mail
> > account, using exactly the settings which worked under XP/OE, and the
> > problem
> > remains.
> >
> > I'm feeling a bit lonely, because looking back through this newsgroup, I
> > can't see anyone else experiencing this problem. If there's anyone out
> > there
> > (MVP's?) who could give me any suggestions, I should be most grateful. I'm
> > feeling a bit disappointed with my new toy.
> >
> > Thanks
>
>

Since you were able to read the three messages you have in your inbox, why
not just print them out for safekeeping (if you need to) then delete them
all! Then try again. If one of those message is "deemed" corrupt by your
mail client (any mail client), it can occur that you won't be able to
download any of 'em.

Failing that, it may be time for you to call your mail provider (ISP?) and
get the lowdown on this. Perhaps they are having an issue? O'course, they'll
probably tell you that they don't support vista... LOL...

-Frank

"Martin" <Martin@discussions.microsoft.com> wrote in message
news:6E109DFD-A770-4693-A043-D92278D7137E@microsoft.com...
> Yes, I've tried that. My mail now consistes of three simple messages - one
> Google Alert, one from my ISP and one I sent to myself.
>
> Didn't make any difference, I'm afraid.
>
> Martin
>
> "Frankster" wrote:
>
>> At this point, I would advise going to http://www.mail2web.com and
>> accessing
>> your mailbox directly via the web. Delete any suspect messages, or
>> messages
>> where you don't recognize the sender, basically reduce your inbox to the
>> minimum messages you require, then logoff and try again with Windows
>> Mail.
>>
>> Often, mail servers and clients can get "hung-up" on a message that they
>> think is "corrupt" for some reason. This reason can differ from one mail
>> server and mail client to another. It depends on the exact nature of the
>> problem. Some mail clients identify some messages where an attachment has
>> been "removed" by an anti-virus program on the server as "corrupt", and
>> can
>> cause hangs...
>>
>> Anyway, it's free to try. Have you done this yet?
>>
>> -Frank
>>
>> "Martin" <Martin@discussions.microsoft.com> wrote in message
>> news4332508-4F58-460C-B5A1-EF33BB0C601F@microsoft.com...
>> >A few days ago, I posted that, after installing Vista, I can't receive
>> >mail.
>> > (I can send OK). I get the message "receiving 1 of 3 messages", but
>> > nothing
>> > arrives, and after sixty seconds, it times out with the error:
>> > Account: 'xxxxx@tiscali.fr', Server: 'pop.tiscali.fr', Protocol: POP3,
>> > Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
>> >
>> > I know there aren't any large messages on the server.
>> >
>> > Finally, in frustration, I reinstalled Vista (clean install of Windows
>> > XP,
>> > then clean install of Vista). Without doing anything else, I set up my
>> > mail
>> > account, using exactly the settings which worked under XP/OE, and the
>> > problem
>> > remains.
>> >
>> > I'm feeling a bit lonely, because looking back through this newsgroup,
>> > I
>> > can't see anyone else experiencing this problem. If there's anyone out
>> > there
>> > (MVP's?) who could give me any suggestions, I should be most grateful.
>> > I'm
>> > feeling a bit disappointed with my new toy.
>> >
>> > Thanks
>>
>>

Martin;
You are not alone. I have exactly the same problem. Contacted my ISP and
Microsoft and they have no solution. More than 36 housr spent on this problem.
Efrain

"Martin" wrote:

> A few days ago, I posted that, after installing Vista, I can't receive mail.
> (I can send OK). I get the message "receiving 1 of 3 messages", but nothing
> arrives, and after sixty seconds, it times out with the error:
> Account: 'xxxxx@tiscali.fr', Server: 'pop.tiscali.fr', Protocol: POP3,
> Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
>
> I know there aren't any large messages on the server.
>
> Finally, in frustration, I reinstalled Vista (clean install of Windows XP,
> then clean install of Vista). Without doing anything else, I set up my mail
> account, using exactly the settings which worked under XP/OE, and the problem
> remains.
>
> I'm feeling a bit lonely, because looking back through this newsgroup, I
> can't see anyone else experiencing this problem. If there's anyone out there
> (MVP's?) who could give me any suggestions, I should be most grateful. I'm
> feeling a bit disappointed with my new toy.
>
> Thanks

"Martin" <Martin@discussions.microsoft.com> wrote in message
news4332508-4F58-460C-B5A1-EF33BB0C601F@microsoft.com...
>A few days ago, I posted that, after installing Vista, I can't receive
>mail.
> (I can send OK). I get the message "receiving 1 of 3 messages", but
> nothing
> arrives, and after sixty seconds, it times out with the error:
> Account: 'xxxxx@tiscali.fr', Server: 'pop.tiscali.fr', Protocol: POP3,
> Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
>
> I know there aren't any large messages on the server.
>
> Finally, in frustration, I reinstalled Vista (clean install of Windows XP,
> then clean install of Vista). Without doing anything else, I set up my
> mail
> account, using exactly the settings which worked under XP/OE, and the
> problem
> remains.
>
> I'm feeling a bit lonely, because looking back through this newsgroup, I
> can't see anyone else experiencing this problem. If there's anyone out
> there
> (MVP's?) who could give me any suggestions, I should be most grateful. I'm
> feeling a bit disappointed with my new toy.
>
> Thanks

I apologize if this has come up already, but what anti-virus are you using?
Have you reviewed this Microsoft knowledgebase article:
http://support.microsoft.com/kb/813518 ? Bear in mind that many anti-virus
apps are still not fully Vista compatible so if you haven't updated within
the past few weeks to a version which specifically says that it is, you may
have an issue there.

Also, Googling the error number turns up several other possibilities, among
them is http://www.modemhelp.net/oeerrors/oe...800ccc19.shtml

Carmine Castiglia
http://www.infosystemspro.com
PalmOS apps for engineers and machinists

Hi Carmine:
I have Vista Ultimate. All my software is Vista compatible, including
Window Live OneCare for my protection. Every firewall, security detail, etc
have been check to no avail. On my own I auto send large size emails with
only letters, no pictures, and receive them without problems. But a small
page of a newspaper, with colored pictures, etc, I autosend easily but will
not open. It will download a 20% and freeze. As a work around I am
downloading the email directly from my server.

Efrain

"Carmine Castiglia" wrote:

>
> "Martin" <Martin@discussions.microsoft.com> wrote in message
> news4332508-4F58-460C-B5A1-EF33BB0C601F@microsoft.com...
> >A few days ago, I posted that, after installing Vista, I can't receive
> >mail.
> > (I can send OK). I get the message "receiving 1 of 3 messages", but
> > nothing
> > arrives, and after sixty seconds, it times out with the error:
> > Account: 'xxxxx@tiscali.fr', Server: 'pop.tiscali.fr', Protocol: POP3,
> > Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
> >
> > I know there aren't any large messages on the server.
> >
> > Finally, in frustration, I reinstalled Vista (clean install of Windows XP,
> > then clean install of Vista). Without doing anything else, I set up my
> > mail
> > account, using exactly the settings which worked under XP/OE, and the
> > problem
> > remains.
> >
> > I'm feeling a bit lonely, because looking back through this newsgroup, I
> > can't see anyone else experiencing this problem. If there's anyone out
> > there
> > (MVP's?) who could give me any suggestions, I should be most grateful. I'm
> > feeling a bit disappointed with my new toy.
> >
> > Thanks
>
> I apologize if this has come up already, but what anti-virus are you using?
> Have you reviewed this Microsoft knowledgebase article:
> http://support.microsoft.com/kb/813518 ? Bear in mind that many anti-virus
> apps are still not fully Vista compatible so if you haven't updated within
> the past few weeks to a version which specifically says that it is, you may
> have an issue there.
>
> Also, Googling the error number turns up several other possibilities, among
> them is http://www.modemhelp.net/oeerrors/oe...800ccc19.shtml
>
> Carmine Castiglia
> http://www.infosystemspro.com
> PalmOS apps for engineers and machinists
>
>

"Efrain Morales" <EfrainMorales@discussions.microsoft.com> wrote in message
news:BD4CEDBE-EAC7-40E0-90AA-A51F52056CBC@microsoft.com...
> Hi Carmine:
> I have Vista Ultimate. All my software is Vista compatible, including
> Window Live OneCare for my protection. Every firewall, security detail,
> etc
> have been check to no avail. On my own I auto send large size emails with
> only letters, no pictures, and receive them without problems. But a small
> page of a newspaper, with colored pictures, etc, I autosend easily but
> will
> not open. It will download a 20% and freeze. As a work around I am
> downloading the email directly from my server.
>
> Efrain
>


Well, I offer my vote against OneCare. It's a new product and Microsoft
doesn't exactly have a sterling reputation when it comes to new stuff. Or
old stuff.

If it were my computer, I would uninstall OneCare (or thoroughly disable it:
http://support.microsoft.com/kb/910654/en-us) just long enough to test what
happens without it.

Carmine

Hi Carmine:

Same problem, even with WLOC disabled.
EfraÃ*n

"Carmine Castiglia" wrote:

>
> "Efrain Morales" <EfrainMorales@discussions.microsoft.com> wrote in message
> news:BD4CEDBE-EAC7-40E0-90AA-A51F52056CBC@microsoft.com...
> > Hi Carmine:
> > I have Vista Ultimate. All my software is Vista compatible, including
> > Window Live OneCare for my protection. Every firewall, security detail,
> > etc
> > have been check to no avail. On my own I auto send large size emails with
> > only letters, no pictures, and receive them without problems. But a small
> > page of a newspaper, with colored pictures, etc, I autosend easily but
> > will
> > not open. It will download a 20% and freeze. As a work around I am
> > downloading the email directly from my server.
> >
> > Efrain
> >
>
>
> Well, I offer my vote against OneCare. It's a new product and Microsoft
> doesn't exactly have a sterling reputation when it comes to new stuff. Or
> old stuff.
>
> If it were my computer, I would uninstall OneCare (or thoroughly disable it:
> http://support.microsoft.com/kb/910654/en-us) just long enough to test what
> happens without it.
>
> Carmine
>
>

Thanks for your help, Frank, but it doesn't seem to be a corrupt message. I
deleted the three messages on the server, and then sent myself another
message from my Hotmail account. Same problem as always -- Windows Mail says
"receiving 1 of 1 messages" and then times out after 60 seconds.

I also know that if I plug my notebook, with XP and Outlook Express, into
the same internet connection, the mail downloads without problem. I've also
tried using other mail clients on the Vista set-up, and they all fail to
download.

So it seems to be something in the interaction between Vista and the ISP
server, but unfortunately, I haven't a clue what. Also, with so many
satisfied Vista Mail users out there, I have no idea why my clean
installation throws up this problem.

I have spoken to my ISP (Tiscali; I'm in France). After verifying all my
settings, they suggested I call Microsoft........LOL

Martin

"Frankster" wrote:

> Since you were able to read the three messages you have in your inbox, why
> not just print them out for safekeeping (if you need to) then delete them
> all! Then try again. If one of those message is "deemed" corrupt by your
> mail client (any mail client), it can occur that you won't be able to
> download any of 'em.
>
> Failing that, it may be time for you to call your mail provider (ISP?) and
> get the lowdown on this. Perhaps they are having an issue? O'course, they'll
> probably tell you that they don't support vista... LOL...
>
> -Frank
>
> "Martin" <Martin@discussions.microsoft.com> wrote in message
> news:6E109DFD-A770-4693-A043-D92278D7137E@microsoft.com...
> > Yes, I've tried that. My mail now consistes of three simple messages - one
> > Google Alert, one from my ISP and one I sent to myself.
> >
> > Didn't make any difference, I'm afraid.
> >
> > Martin
> >
> > "Frankster" wrote:
> >
> >> At this point, I would advise going to http://www.mail2web.com and
> >> accessing
> >> your mailbox directly via the web. Delete any suspect messages, or
> >> messages
> >> where you don't recognize the sender, basically reduce your inbox to the
> >> minimum messages you require, then logoff and try again with Windows
> >> Mail.
> >>
> >> Often, mail servers and clients can get "hung-up" on a message that they
> >> think is "corrupt" for some reason. This reason can differ from one mail
> >> server and mail client to another. It depends on the exact nature of the
> >> problem. Some mail clients identify some messages where an attachment has
> >> been "removed" by an anti-virus program on the server as "corrupt", and
> >> can
> >> cause hangs...
> >>
> >> Anyway, it's free to try. Have you done this yet?
> >>
> >> -Frank
> >>
> >> "Martin" <Martin@discussions.microsoft.com> wrote in message
> >> news4332508-4F58-460C-B5A1-EF33BB0C601F@microsoft.com...
> >> >A few days ago, I posted that, after installing Vista, I can't receive
> >> >mail.
> >> > (I can send OK). I get the message "receiving 1 of 3 messages", but
> >> > nothing
> >> > arrives, and after sixty seconds, it times out with the error:
> >> > Account: 'xxxxx@tiscali.fr', Server: 'pop.tiscali.fr', Protocol: POP3,
> >> > Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
> >> >
> >> > I know there aren't any large messages on the server.
> >> >
> >> > Finally, in frustration, I reinstalled Vista (clean install of Windows
> >> > XP,
> >> > then clean install of Vista). Without doing anything else, I set up my
> >> > mail
> >> > account, using exactly the settings which worked under XP/OE, and the
> >> > problem
> >> > remains.
> >> >
> >> > I'm feeling a bit lonely, because looking back through this newsgroup,
> >> > I
> >> > can't see anyone else experiencing this problem. If there's anyone out
> >> > there
> >> > (MVP's?) who could give me any suggestions, I should be most grateful.
> >> > I'm
> >> > feeling a bit disappointed with my new toy.
> >> >
> >> > Thanks
> >>
> >>
>
>