Windows Mail. Can send, not receive

As always, we need to see the exact error message.
Vague descriptions don't cut it.

Gary VanderMolen

"Pete" <Pete@discussions.microsoft.com> wrote in message newsF4C8F52-CC04-46D1-BA3D-14ACFA2ACCC6@microsoft.com...
>I can receive mail but not send it. 30 minutes with my ISP rep still not
> resolve the issue.

Thank you:

Receiving E-Mail under MS Outlook and Windows Mail is too slow and
impossible to complete when it is more than 50 Kb. I have tried removing
Norton Internet Security and before and after the problem is the same. It is
happening to many others as I have follow up in here. Sending E-Mail is not
a problem, only receiving them.

My question is if there is a solution already for the problem, it's being
posted since Vista was relesead abou twomonth ago.

Best regards,

Pancho Quiles

"Gary VanderMolen" wrote:

> It is not clear to me exactly what problem you are having.
> Please detail the problem, and what solutions you have tried.
>
> Gary VanderMolen
>
> "Pancho Quiles" <PanchoQuiles@discussions.microsoft.com> wrote in message
> news:A33F2161-8860-4187-9EB1-FF802C756EEE@microsoft.com...
> > Hi there: I do have the same problem since i installed Home Premium a month
> > ago and I have tried every idea indicated here. The provider also have
> > indicated is Vista Problem. Is there a way to know the microsoft comment to
> > the problem; so that we can resolve the problem finally?
> >
> > Pancho Quiles
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> Timing out errors are often caused by an antivirus program
> >> that is scanning the emails. Turn off or uninstall anything that
> >> is scanning email. See:
> >> http://www.oehelp.com/OETips.aspx#3
> >>
> >> Gary VanderMolen
> >>
> >> "gorgoguf" <gorgoguf.2nu8o5@no-mx.forums.net> wrote in message news:gorgoguf.2nu8o5@no-mx.forums.net...
> >> >
> >> > Thank you Gary and Paasie for your help.
> >> > Gary, if you read the first post of this thread, which I copy here
> >> > below, I had exactly the same problem with exactly the same error
> >> > message, word by word, the only difference being my provider server
> >> > suffix (.it instead of .fr because I live in Italy).
> >> > Gorgoguf.
> >> > "Since switching to Vista and Windows Mail, I have been unable to
> >> > receive
> >> > mail, but can send outgoing mail without problem. I also can't receive
> >> > newsgroups.
> >> > When opening Windows Mail, I get the "receiving mail" message, with
> >> > what
> >> > seems to be the right number of mail items on my ISP's server, but
> >> > nothing
> >> > arrives. After sixty seconds, it times out with the error message:
> >> > " Account: 'pop.tiscali.it', Server: 'pop.tiscali.it', Protocol: POP3,
> >> > Port:
> >> > 110, Secure(SSL): No, Error Number: 0x800CCC19"
> >> > In attempting to solve it, I have:
> >> > - Checked my account settings over and over again
> >> > - Turned off the firewall, Windows Defender, and Anti-virus
> >> > - Tried other email clients, Thunderbird, with the same result,
> >> > so I suppose it's a Vista issue, no a Windows Mail one.
> >> > I've run out of ideas. Any help would be much appreciated."
> >> >
> >> >
> >> > --
> >> > gorgoguf
>
>

Since the problem occurs with both Windows Mail and Outlook,
it is not something we can blame on Windows Mail.
Did you completely uninstall Norton, or merely disable it?
If you haven't done so already, completely uninstall it and any
other third party firewall or antivirus program.
If that doesn't fix it, I'm fresh out of ideas.

Gary VanderMolen

"Pancho Quiles" <PanchoQuiles@discussions.microsoft.com> wrote in message
news:B5EA6749-73B1-4887-A3A0-53A466058EAC@microsoft.com...
> Thank you:
>
> Receiving E-Mail under MS Outlook and Windows Mail is too slow and
> impossible to complete when it is more than 50 Kb. I have tried removing
> Norton Internet Security and before and after the problem is the same. It is
> happening to many others as I have follow up in here. Sending E-Mail is not
> a problem, only receiving them.
>
> My question is if there is a solution already for the problem, it's being
> posted since Vista was relesead abou twomonth ago.
>
> Best regards,
>
> Pancho Quiles
>
> "Gary VanderMolen" wrote:
>
>> It is not clear to me exactly what problem you are having.
>> Please detail the problem, and what solutions you have tried.
>>
>> Gary VanderMolen
>>
>> "Pancho Quiles" <PanchoQuiles@discussions.microsoft.com> wrote in message
>> news:A33F2161-8860-4187-9EB1-FF802C756EEE@microsoft.com...
>> > Hi there: I do have the same problem since i installed Home Premium a month
>> > ago and I have tried every idea indicated here. The provider also have
>> > indicated is Vista Problem. Is there a way to know the microsoft comment to
>> > the problem; so that we can resolve the problem finally?
>> >
>> > Pancho Quiles
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Timing out errors are often caused by an antivirus program
>> >> that is scanning the emails. Turn off or uninstall anything that
>> >> is scanning email. See:
>> >> http://www.oehelp.com/OETips.aspx#3
>> >>
>> >> Gary VanderMolen
>> >>
>> >> "gorgoguf" <gorgoguf.2nu8o5@no-mx.forums.net> wrote in message news:gorgoguf.2nu8o5@no-mx.forums.net...
>> >> >
>> >> > Thank you Gary and Paasie for your help.
>> >> > Gary, if you read the first post of this thread, which I copy here
>> >> > below, I had exactly the same problem with exactly the same error
>> >> > message, word by word, the only difference being my provider server
>> >> > suffix (.it instead of .fr because I live in Italy).
>> >> > Gorgoguf.
>> >> > "Since switching to Vista and Windows Mail, I have been unable to
>> >> > receive
>> >> > mail, but can send outgoing mail without problem. I also can't receive
>> >> > newsgroups.
>> >> > When opening Windows Mail, I get the "receiving mail" message, with
>> >> > what
>> >> > seems to be the right number of mail items on my ISP's server, but
>> >> > nothing
>> >> > arrives. After sixty seconds, it times out with the error message:
>> >> > " Account: 'pop.tiscali.it', Server: 'pop.tiscali.it', Protocol: POP3,
>> >> > Port:
>> >> > 110, Secure(SSL): No, Error Number: 0x800CCC19"
>> >> > In attempting to solve it, I have:
>> >> > - Checked my account settings over and over again
>> >> > - Turned off the firewall, Windows Defender, and Anti-virus
>> >> > - Tried other email clients, Thunderbird, with the same result,
>> >> > so I suppose it's a Vista issue, no a Windows Mail one.
>> >> > I've run out of ideas. Any help would be much appreciated."
>> >> >
>> >> >
>> >> > --
>> >> > gorgoguf
>>
>>

Here is the error message:



Subject 'tester', Account: 'Pams email', Server: 'outgoing.verizon.net',
Protocol: SMTP, Server Response: '250 SIZE 20971520', Port: 25, Secure(SSL):
Yes, Server Error: 250, Error Number: 0x800CCC7D


"Gary VanderMolen" wrote:

> If you will post the exact error message, word for word,
> we may be able to help you.
>
> Gary VanderMolen
>
> "gorgoguf" <gorgoguf.2nt3xl@no-mx.forums.net> wrote in message news:gorgoguf.2nt3xl@no-mx.forums.net...
> >
> > Hello everybody.
> > I Have exactly the same problem.
> > I am stuck with it since one month almost hopeless and on the point of
> > getting rid of Vista.
> > Paasie, if you have an idea on how to solve this mess, why don't you
> > give us some hint? Thanks
> > Gorgoguf
> >
> >
> > --
> > gorgoguf
>

That is a send error, not a receive error.

Looks like you're trying to send an attachment that is more than 20 MB
in size, which probably exceeds the allowable message size limit
of the SMTP server. Are you able to send smaller messages?

Gary VanderMolen

"Pete" <Pete@discussions.microsoft.com> wrote in message news:EB690561-91B6-4448-8F54-B8F432103FBA@microsoft.com...
> Here is the error message:
>
>
> Subject 'tester', Account: 'Pams email', Server: 'outgoing.verizon.net',
> Protocol: SMTP, Server Response: '250 SIZE 20971520', Port: 25, Secure(SSL):
> Yes, Server Error: 250, Error Number: 0x800CCC7D
>
>
> "Gary VanderMolen" wrote:
>
>> If you will post the exact error message, word for word,
>> we may be able to help you.

I tried to get helpful feedback here, but i only get questions back and no
answers. A microsoft helpdesk gy in the Netherlands helped me out in 2
minutes, without knowing an error code. Het just listened to my reply. That's
what they call: customer friendly!

"Gary VanderMolen" wrote:

> As always, we need to see the exact error message.
> Vague descriptions don't cut it.
>
> Gary VanderMolen
>
> "Pete" <Pete@discussions.microsoft.com> wrote in message newsF4C8F52-CC04-46D1-BA3D-14ACFA2ACCC6@microsoft.com...
> >I can receive mail but not send it. 30 minutes with my ISP rep still not
> > resolve the issue.
>
>

Do you want to share the fix you were given so others can benefit from it?

Gary VanderMolen

"Paasie" <Paasie@discussions.microsoft.com> wrote in message news:61581EB1-D22E-45A3-B45B-39D4B69BB3B5@microsoft.com...
>I tried to get helpful feedback here, but i only get questions back and no
> answers. A microsoft helpdesk gy in the Netherlands helped me out in 2
> minutes, without knowing an error code. Het just listened to my reply. That's
> what they call: customer friendly!
>
> "Gary VanderMolen" wrote:
>
>> As always, we need to see the exact error message.
>> Vague descriptions don't cut it.
>>
>> Gary VanderMolen
>>
>> "Pete" <Pete@discussions.microsoft.com> wrote in message newsF4C8F52-CC04-46D1-BA3D-14ACFA2ACCC6@microsoft.com...
>> >I can receive mail but not send it. 30 minutes with my ISP rep still not
>> > resolve the issue.
>>
>>

WOW!
I eventualy found a solution to this problem in another thread in this
forum.
And it works!
I applied the following CMD:
"netsh interface tcp set global autotuning=disabled"
Then I launched windows mail and I soon received all my messages in
less than a second.
...after one month of searching and querying various forums, faqs,
knowledge bases, experts including MS,
everybody keeping saying to remove firewall and antiviruses, which
appeared to be uninfluent.
Now... is there any kind soul that could explain what is the meaning of
"autotuning" and why now I receive every mail while for one month I
received none.
And, peraphs more important: what is the risk of having autotuning
disabled? Are there inconveniences? Can I keep it for good?
Final consideration: in this month I noticed dozens of other Vista
users facing this very same problem and I am frustrated of the lack of
support by Microsoft.


--
gorgoguf

At the risk of becoming too technical:
Vista has a new TCP/IP stack, which includes the autotuning feature.
TCP/IP has always had a set of parameters which can be changed
to improve performance, but it was a set and try operation.
Vista is able to change the TCP/IP parameters on the fly. For servers
that it works with, it provides increased speed. But there are a few
servers that are confused by the autotuning feature. Sounds like
your mail server was one of those.

Gary VanderMolen

"gorgoguf" <gorgoguf.2nyvab@no-mx.forums.net> wrote in message news:gorgoguf.2nyvab@no-mx.forums.net...
>
> WOW!
> I eventualy found a solution to this problem in another thread in this
> forum.
> And it works!
> I applied the following CMD:
> "netsh interface tcp set global autotuning=disabled"
> Then I launched windows mail and I soon received all my messages in
> less than a second.
> ..after one month of searching and querying various forums, faqs,
> knowledge bases, experts including MS,
> everybody keeping saying to remove firewall and antiviruses, which
> appeared to be uninfluent.
> Now... is there any kind soul that could explain what is the meaning of
> "autotuning" and why now I receive every mail while for one month I
> received none.
> And, peraphs more important: what is the risk of having autotuning
> disabled? Are there inconveniences? Can I keep it for good?
> Final consideration: in this month I noticed dozens of other Vista
> users facing this very same problem and I am frustrated of the lack of
> support by Microsoft.
>
>
> --
> gorgoguf

It sounds to me as if your mail server requires authentication. i.e it
requires you to log into your emails server with your email software to
retrieve your mail. Try opening accounts and select the servers tab, put a
tick in Log on using secure password authentication. Save and try again.

It's also worth knowing that some ip's refuse to allow you to use anyone
else email servers, ie yahoo, hot mail ect. and you will often run into
problems when trying to send. You can get around this by sending using your
ip's mail server and recieving using the email accounts server.

So for example if your ip is say Tiscali
You send using their server : smtp.tiscali.co.uk
And recieve using the email accounts server, if it's say yahoo : pop.yahoo.com

If anyone has changed their ISP lately and are able to recieve but no able
to send to old email accounts they used before, I can bet this will be why!

"Martin" wrote:

> Since switching to Vista and Windows Mail, I have been unable to receive
> mail, but can send outgoing mail without problem. I also can't receive
> newsgroups.
>
> When opening Windows Mail, I get the "receiving mail" message, with what
> seems to be the right number of mail items on my ISP's server, but nothing
> arrives. After sixty seconds, it times out with the error message:
> " Account: 'pop.tiscali.fr', Server: 'pop.tiscali.fr', Protocol: POP3, Port:
> 110, Secure(SSL): No, Error Number: 0x800CCC19"
>
> In attempting to solve it, I have:
>
> - Checked my account settings over and over again
> - Turned off the firewall, Windows Defender, and AVG Anti-virus
> - Tried other email clients, Incredimail and Eudora, with the same result,
> so I suppose it's a Vista issue, no a Windows Mail one.
>
> I've run out of ideas. Any help would be much appreciated.
>
>