cannot delete or move message from outbox

I have ordered ms office 2007. should have it in a day or two. when I
install this, will outlook override this? and solve my problem. ??

"Steve Cochran" wrote:

> Then you will have to delete the database files in the message store
> directory. Delete the windowsmail.msmessagestore file completely and then
> you will start fresh. The messages will still be in the subdirectories.
> See how that does.
>
> steve
>
> "nrc" <nrc@discussions.microsoft.com> wrote in message
> news:5D987253-90B9-4D91-A302-45F4B6D19037@microsoft.com...
> >I did this twice and it still will not let me delete or move email message.
> >
> > this has been 2 days now... please help
> >
> >
> > "Steve Cochran" wrote:
> >
> >> Close WinMail as Frank indicates. Then try it. If you get the same
> >> error
> >> either reboot and try again, or do a CTRL-SHIFT-ESC and end task
> >> Winmail.exe
> >> in Task Manager and then try it again.
> >>
> >> steve
> >>
> >> "nrc" <nrc@discussions.microsoft.com> wrote in message
> >> news:3E1DE166-0269-4E0B-87E1-94D9BAF90B64@microsoft.com...
> >> >I did as instructed (I think) The first part of instructions was no
> >> >problem
> >> > and I deleted 1 file (only one in outbox - all others had been deleted)
> >> > The 2nd part - cmd prompt. I did do this ( copied your email from
> >> > "esentutl /p to windowsmail.msmessagestore" and got an error message
> >> > "failed with Jet error -1032".... opertation terminated with error
> >> > 1032
> >> > (Jet_errFileAccessDenied, Cannot access file, the file is locked or in
> >> > use)
> >> > after 30.77 seconds. "
> >> >
> >> > I did not use admin (did not know where that was to be used)
> >> >
> >> > The command prompt was and is "C:\Users\nancy>"
> >> >
> >> >
> >> > "Steve Cochran" wrote:
> >> >
> >> >> Go to the outbox directory in Windows Explorer. The location will be:
> >> >>
> >> >> %USERPROFILE%\AppData\Local\Microsoft\Windows Mail\Local
> >> >> Folders\Outbox
> >> >>
> >> >> and with WinMail closed delete all the files.
> >> >>
> >> >> Then try repairing the database.
> >> >>
> >> >> Run the cmd prompt as Admin and copy and then in there
> >> >>
> >> >> esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows
> >> >> Mail\windowsmail.msmessagestore"
> >> >>
> >> >> Fill in the %USERPROFILE% to match your profile (e.g. c:\users\nrc)
> >> >>
> >> >> Then reopen WinMail and see if that fixes it.
> >> >>
> >> >> steve
> >> >>
> >> >> "nrc" <nrc@discussions.microsoft.com> wrote in message
> >> >> news:640E481D-0733-44BE-9384-5C73694D10E6@microsoft.com...
> >> >> > This is blocking all messages, both new and reply messages and is
> >> >> > therefore
> >> >> > urgent that I fix this. the error message is " an unknown error has
> >> >> > occurred".
> >> >>
> >>
>

I don't have a clue as to your issues then. I'd rename the message store
directory to something else and then start Winmail and let it set things up
completely over again.

steve

"nrc" <nrc@discussions.microsoft.com> wrote in message
news:97580B87-1715-478B-ACEE-D3CFA6F8E547@microsoft.com...
> This did not work either. Can I just delete the mail program and
> reinstall?
> If so how would I go about this? and can I save the messages and the
> contacts? If so how do I save them (without saving the stuck outgoing
> message)
> nrc
>
> "Steve Cochran" wrote:
>
>> Then you will have to delete the database files in the message store
>> directory. Delete the windowsmail.msmessagestore file completely and
>> then
>> you will start fresh. The messages will still be in the subdirectories.
>> See how that does.
>>
>> steve
>>
>> "nrc" <nrc@discussions.microsoft.com> wrote in message
>> news:5D987253-90B9-4D91-A302-45F4B6D19037@microsoft.com...
>> >I did this twice and it still will not let me delete or move email
>> >message.
>> >
>> > this has been 2 days now... please help
>> >
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> Close WinMail as Frank indicates. Then try it. If you get the same
>> >> error
>> >> either reboot and try again, or do a CTRL-SHIFT-ESC and end task
>> >> Winmail.exe
>> >> in Task Manager and then try it again.
>> >>
>> >> steve
>> >>
>> >> "nrc" <nrc@discussions.microsoft.com> wrote in message
>> >> news:3E1DE166-0269-4E0B-87E1-94D9BAF90B64@microsoft.com...
>> >> >I did as instructed (I think) The first part of instructions was no
>> >> >problem
>> >> > and I deleted 1 file (only one in outbox - all others had been
>> >> > deleted)
>> >> > The 2nd part - cmd prompt. I did do this ( copied your email from
>> >> > "esentutl /p to windowsmail.msmessagestore" and got an error
>> >> > message
>> >> > "failed with Jet error -1032".... opertation terminated with error
>> >> > 1032
>> >> > (Jet_errFileAccessDenied, Cannot access file, the file is locked or
>> >> > in
>> >> > use)
>> >> > after 30.77 seconds. "
>> >> >
>> >> > I did not use admin (did not know where that was to be used)
>> >> >
>> >> > The command prompt was and is "C:\Users\nancy>"
>> >> >
>> >> >
>> >> > "Steve Cochran" wrote:
>> >> >
>> >> >> Go to the outbox directory in Windows Explorer. The location will
>> >> >> be:
>> >> >>
>> >> >> %USERPROFILE%\AppData\Local\Microsoft\Windows Mail\Local
>> >> >> Folders\Outbox
>> >> >>
>> >> >> and with WinMail closed delete all the files.
>> >> >>
>> >> >> Then try repairing the database.
>> >> >>
>> >> >> Run the cmd prompt as Admin and copy and then in there
>> >> >>
>> >> >> esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows
>> >> >> Mail\windowsmail.msmessagestore"
>> >> >>
>> >> >> Fill in the %USERPROFILE% to match your profile (e.g. c:\users\nrc)
>> >> >>
>> >> >> Then reopen WinMail and see if that fixes it.
>> >> >>
>> >> >> steve
>> >> >>
>> >> >> "nrc" <nrc@discussions.microsoft.com> wrote in message
>> >> >> news:640E481D-0733-44BE-9384-5C73694D10E6@microsoft.com...
>> >> >> > This is blocking all messages, both new and reply messages and is
>> >> >> > therefore
>> >> >> > urgent that I fix this. the error message is " an unknown error
>> >> >> > has
>> >> >> > occurred".
>> >> >>
>> >>
>>

How should I know?

"nrc" <nrc@discussions.microsoft.com> wrote in message
news:BB4F0FA8-9BD6-441C-B68D-628A6942CA9E@microsoft.com...
>I have ordered ms office 2007. should have it in a day or two. when I
> install this, will outlook override this? and solve my problem. ??
>
> "Steve Cochran" wrote:
>
>> Then you will have to delete the database files in the message store
>> directory. Delete the windowsmail.msmessagestore file completely and
>> then
>> you will start fresh. The messages will still be in the subdirectories.
>> See how that does.
>>
>> steve
>>
>> "nrc" <nrc@discussions.microsoft.com> wrote in message
>> news:5D987253-90B9-4D91-A302-45F4B6D19037@microsoft.com...
>> >I did this twice and it still will not let me delete or move email
>> >message.
>> >
>> > this has been 2 days now... please help
>> >
>> >
>> > "Steve Cochran" wrote:
>> >
>> >> Close WinMail as Frank indicates. Then try it. If you get the same
>> >> error
>> >> either reboot and try again, or do a CTRL-SHIFT-ESC and end task
>> >> Winmail.exe
>> >> in Task Manager and then try it again.
>> >>
>> >> steve
>> >>
>> >> "nrc" <nrc@discussions.microsoft.com> wrote in message
>> >> news:3E1DE166-0269-4E0B-87E1-94D9BAF90B64@microsoft.com...
>> >> >I did as instructed (I think) The first part of instructions was no
>> >> >problem
>> >> > and I deleted 1 file (only one in outbox - all others had been
>> >> > deleted)
>> >> > The 2nd part - cmd prompt. I did do this ( copied your email from
>> >> > "esentutl /p to windowsmail.msmessagestore" and got an error
>> >> > message
>> >> > "failed with Jet error -1032".... opertation terminated with error
>> >> > 1032
>> >> > (Jet_errFileAccessDenied, Cannot access file, the file is locked or
>> >> > in
>> >> > use)
>> >> > after 30.77 seconds. "
>> >> >
>> >> > I did not use admin (did not know where that was to be used)
>> >> >
>> >> > The command prompt was and is "C:\Users\nancy>"
>> >> >
>> >> >
>> >> > "Steve Cochran" wrote:
>> >> >
>> >> >> Go to the outbox directory in Windows Explorer. The location will
>> >> >> be:
>> >> >>
>> >> >> %USERPROFILE%\AppData\Local\Microsoft\Windows Mail\Local
>> >> >> Folders\Outbox
>> >> >>
>> >> >> and with WinMail closed delete all the files.
>> >> >>
>> >> >> Then try repairing the database.
>> >> >>
>> >> >> Run the cmd prompt as Admin and copy and then in there
>> >> >>
>> >> >> esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows
>> >> >> Mail\windowsmail.msmessagestore"
>> >> >>
>> >> >> Fill in the %USERPROFILE% to match your profile (e.g. c:\users\nrc)
>> >> >>
>> >> >> Then reopen WinMail and see if that fixes it.
>> >> >>
>> >> >> steve
>> >> >>
>> >> >> "nrc" <nrc@discussions.microsoft.com> wrote in message
>> >> >> news:640E481D-0733-44BE-9384-5C73694D10E6@microsoft.com...
>> >> >> > This is blocking all messages, both new and reply messages and is
>> >> >> > therefore
>> >> >> > urgent that I fix this. the error message is " an unknown error
>> >> >> > has
>> >> >> > occurred".
>> >> >>
>> >>
>>

I've had this problem ever since early betas. I am now using final Retail
6000 and I have the same problem (fresh install). Nothing has worked.

About the solutions people are suggesting:

- Deleting the eml files or inbox folders: this is ridiculous, even if you
delete them they are still listed in the database file
WindowsMail.MSMessageStore
- Database repair: it didn't fix anything

My deleted folder now has more than 1000 messages. This is getting really
annoying. So much for "Ultimate" windows.. they should put a fix soon in
windows update imo.

This sucks.

Some have reported that if you repeatedly "empty deleted items" that it
finally takes.

steve

"brian" <brian@discussions.microsoft.com> wrote in message
news:CF10CD34-E531-44C7-927E-6AADDF5660E7@microsoft.com...
> I've had this problem ever since early betas. I am now using final Retail
> 6000 and I have the same problem (fresh install). Nothing has worked.
>
> About the solutions people are suggesting:
>
> - Deleting the eml files or inbox folders: this is ridiculous, even if you
> delete them they are still listed in the database file
> WindowsMail.MSMessageStore
> - Database repair: it didn't fix anything
>
> My deleted folder now has more than 1000 messages. This is getting really
> annoying. So much for "Ultimate" windows.. they should put a fix soon in
> windows update imo.
>
> This sucks.

Oh yeah, I'm gonna waste my weekend doing right-click, empty, yes, 1000
times. Fun !

They said a few times. Closing and opening and such.

You might try a repair of the database.

steve

"brian" <brian@discussions.microsoft.com> wrote in message
news:CF290B99-14C7-4DBB-ACE8-AE6E04C3B2B9@microsoft.com...
> Oh yeah, I'm gonna waste my weekend doing right-click, empty, yes, 1000
> times. Fun !

I have one message "stuck" in my outbox thus preventing me from sending any
emails. I read all the posts and have no clue how to fix this. Please help
me.

"nrc" wrote:

> This is blocking all messages, both new and reply messages and is therefore
> urgent that I fix this. the error message is " an unknown error has
> occurred".

I am having the same problem as Spatelli. Help!

"spatelli" wrote:

> I have one message "stuck" in my outbox thus preventing me from sending any
> emails. I read all the posts and have no clue how to fix this. Please help
> me.
>
> "nrc" wrote:
>
> > This is blocking all messages, both new and reply messages and is therefore
> > urgent that I fix this. the error message is " an unknown error has
> > occurred".

If this doesn't work: www.oehelp.com/WMUtil/ running the compact followed
by the repair, then your only option is to delete the
WindowsMail.MSmessagestore file.

steve

"Ko Olina" <Ko Olina@discussions.microsoft.com> wrote in message
news:65FA4997-00EC-4154-AD60-EAEC6CF00550@microsoft.com...
>I am having the same problem as Spatelli. Help!
>
> "spatelli" wrote:
>
>> I have one message "stuck" in my outbox thus preventing me from sending
>> any
>> emails. I read all the posts and have no clue how to fix this. Please
>> help
>> me.
>>
>> "nrc" wrote:
>>
>> > This is blocking all messages, both new and reply messages and is
>> > therefore
>> > urgent that I fix this. the error message is " an unknown error has
>> > occurred".