Can't Logon to Windows Mail

Ok, this is the software that I have as well..........I am also having
issues with no newsgroup messages downloading from my online classroom
newsgroup. I wonder why this newsgroup works?
"V." <V@discussions.microsoft.com> wrote in message
news:F024F7AE-5B23-4D7D-8927-9ABDB9A4EB12@microsoft.com...
> Aha! the culprit! Spy Sweeper with Anti-Virus by Webroot. In my case,
> what
> worked was to do a "system restore" back to the previous day, and the
> problem
> went away. It happened again about a month later, and once again "system
> restore" fixed it.
>
> V
>
> "Gary VanderMolen" wrote:
>
>> If you are sure the username and password are correct, then the
>> culprit is probably your antivirus program. Which antivirus are you
>> running?
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)>

When you say "system restore" are you talking about the CD's for your
computer when you buy it? or the restore for the Webroot?

"V." <V@discussions.microsoft.com> wrote in message
news:F024F7AE-5B23-4D7D-8927-9ABDB9A4EB12@microsoft.com...
> Aha! the culprit! Spy Sweeper with Anti-Virus by Webroot. In my case,
> what
> worked was to do a "system restore" back to the previous day, and the
> problem
> went away. It happened again about a month later, and once again "system
> restore" fixed it.
>
> V
>
> "Gary VanderMolen" wrote:
>
>> If you are sure the username and password are correct, then the
>> culprit is probably your antivirus program. Which antivirus are you
>> running?
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)>

Good find. Any third party security program can potentially cause
problems for Windows Mail.
Seems like you would want to uninstall Spy Sweeper instead of
having to do repeated system restores.
--
Gary VanderMolen, MS-MVP (WLMail)


"V." <V@discussions.microsoft.com> wrote in message news:F024F7AE-5B23-4D7D-8927-9ABDB9A4EB12@microsoft.com...
> Aha! the culprit! Spy Sweeper with Anti-Virus by Webroot. In my case, what
> worked was to do a "system restore" back to the previous day, and the problem
> went away. It happened again about a month later, and once again "system
> restore" fixed it.
>
> V
>
> "Gary VanderMolen" wrote:
>
>> If you are sure the username and password are correct, then the
>> culprit is probably your antivirus program. Which antivirus are you
>> running?
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)>

Disabling Norton is often not sufficient. Uninstall it, then follow up
with the special removal tool:
http://service1.symantec.com/Support...05033108162039

Then delete your mail account, restart Windows Mail, and recreate that
account. If that fixes the problem, we can recommend a free antivirus
that is more compatible with Windows Mail.

--
Gary VanderMolen, MS-MVP (WLMail)


"James" <James@discussions.microsoft.com> wrote in message news:AACBAB9C-D205-4E8B-A5D4-04B251929947@microsoft.com...
>
>
> "Gary VanderMolen" wrote:
>
>> If you are sure the username and password are correct, then the
>> culprit is probably your antivirus program. Which antivirus are you
>> running?
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "James" <James@discussions.microsoft.com> wrote in message news:96A6FDD3-3393-4078-BCB0-3567C9202943@microsoft.com...
>> > Same as Sam, logon to windows mail pops up, i type it in. pops up again.
>> > tried deleting and adding account, same thing.
>> >
>> > Account: 'pop.west.cox.net', Server: 'pop.west.cox.net', Protocol: POP3,
>> > Server Response: '-ERR invalid user name or password.', Port: 110,
>> > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>> >
>> > suggestions?
>>
>>
>> I am using Norton. I unchecked all email scan boxes, at least I think I did.

Don't assume that your problem is just like someone else's.
If you get an error message, right-click on it, copy, then paste
it into a reply here.

--
Gary VanderMolen, MS-MVP (WLMail)


"April Shindelar" <April_Shindelar@uiuonline.org> wrote in message news:%23u3EI3yqIHA.552@TK2MSFTNGP06.phx.gbl...
> Ok, this is the software that I have as well..........I am also having issues with no newsgroup messages downloading from my
> online classroom newsgroup. I wonder why this newsgroup works?
> "V." <V@discussions.microsoft.com> wrote in message news:F024F7AE-5B23-4D7D-8927-9ABDB9A4EB12@microsoft.com...
>> Aha! the culprit! Spy Sweeper with Anti-Virus by Webroot. In my case, what
>> worked was to do a "system restore" back to the previous day, and the problem
>> went away. It happened again about a month later, and once again "system
>> restore" fixed it.
>>
>> V
>>
>> "Gary VanderMolen" wrote:
>>
>>> If you are sure the username and password are correct, then the
>>> culprit is probably your antivirus program. Which antivirus are you
>>> running?
>>>
>>> --
>>> Gary VanderMolen, MS-MVP (WLMail)>
>

It will tell me "there are no items to view" in the newsgroup folder. I can
not find anyone who is understanding what I am going
through...............funny thing also.......I do not see my post that I
sent in here, but yet I see your reply to my post with my original
message............why is that?
"Gary VanderMolen" <gary@NoMail.invalid> wrote in message
news:%23jPdI9yqIHA.3456@TK2MSFTNGP05.phx.gbl...
> Don't assume that your problem is just like someone else's.
> If you get an error message, right-click on it, copy, then paste
> it into a reply here.
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "April Shindelar" <April_Shindelar@uiuonline.org> wrote in message
> news:%23u3EI3yqIHA.552@TK2MSFTNGP06.phx.gbl...
>> Ok, this is the software that I have as well..........I am also having
>> issues with no newsgroup messages downloading from my online classroom
>> newsgroup. I wonder why this newsgroup works?
>> "V." <V@discussions.microsoft.com> wrote in message
>> news:F024F7AE-5B23-4D7D-8927-9ABDB9A4EB12@microsoft.com...
>>> Aha! the culprit! Spy Sweeper with Anti-Virus by Webroot. In my case,
>>> what
>>> worked was to do a "system restore" back to the previous day, and the
>>> problem
>>> went away. It happened again about a month later, and once again
>>> "system
>>> restore" fixed it.
>>>
>>> V
>>>
>>> "Gary VanderMolen" wrote:
>>>
>>>> If you are sure the username and password are correct, then the
>>>> culprit is probably your antivirus program. Which antivirus are you
>>>> running?
>>>>
>>>> --
>>>> Gary VanderMolen, MS-MVP (WLMail)>
>>
>
>

If it says "There are no items to view" it means there were no new
posts in that newsgroup. Are there other newsgroups you can check
on that same news server?

Also, make sure that you are downloading all news messages:
go to Tools, Options, Read, uncheck "Get 300 headers at a time".

Not sure why you can't see your own post. Make sure you haven't
inadvertently added yourself to the Blocked Senders list.
--
Gary VanderMolen, MS-MVP (WLMail)


"April Shindelar" <April_Shindelar@uiuonline.org> wrote in message news:OjTtUEzqIHA.2208@TK2MSFTNGP04.phx.gbl...
> It will tell me "there are no items to view" in the newsgroup folder. I can not find anyone who is understanding what I am going
> through...............funny thing also.......I do not see my post that I sent in here, but yet I see your reply to my post with
> my original message............why is that?
> "Gary VanderMolen" <gary@NoMail.invalid> wrote in message news:%23jPdI9yqIHA.3456@TK2MSFTNGP05.phx.gbl...
>> Don't assume that your problem is just like someone else's.
>> If you get an error message, right-click on it, copy, then paste
>> it into a reply here.
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "April Shindelar" <April_Shindelar@uiuonline.org> wrote in message news:%23u3EI3yqIHA.552@TK2MSFTNGP06.phx.gbl...
>>> Ok, this is the software that I have as well..........I am also having issues with no newsgroup messages downloading from my
>>> online classroom newsgroup. I wonder why this newsgroup works?
>>> "V." <V@discussions.microsoft.com> wrote in message news:F024F7AE-5B23-4D7D-8927-9ABDB9A4EB12@microsoft.com...
>>>> Aha! the culprit! Spy Sweeper with Anti-Virus by Webroot. In my case, what
>>>> worked was to do a "system restore" back to the previous day, and the problem
>>>> went away. It happened again about a month later, and once again "system
>>>> restore" fixed it.
>>>>
>>>> V
>>>>
>>>> "Gary VanderMolen" wrote:
>>>>
>>>>> If you are sure the username and password are correct, then the
>>>>> culprit is probably your antivirus program. Which antivirus are you
>>>>> running?
>>>>>
>>>>> --
>>>>> Gary VanderMolen, MS-MVP (WLMail)>
>>>
>>
>>
>

Hello Gary,

Norton is gone, new email account created, still getting the same old error.
I do still have AVG anti-spyware but that wasn't installed until after this
problem.

"Gary VanderMolen" wrote:

> Disabling Norton is often not sufficient. Uninstall it, then follow up
> with the special removal tool:
> http://service1.symantec.com/Support...05033108162039
>
> Then delete your mail account, restart Windows Mail, and recreate that
> account. If that fixes the problem, we can recommend a free antivirus
> that is more compatible with Windows Mail.
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "James" <James@discussions.microsoft.com> wrote in message news:AACBAB9C-D205-4E8B-A5D4-04B251929947@microsoft.com...
> >
>.
> >> > Same as Sam, logon to windows mail pops up, i type it in. pops up again.
> >> > tried deleting and adding account, same thing.
> >> >
> >> > Account: 'pop.west.cox.net', Server: 'pop.west.cox.net', Protocol: POP3,
> >> > Server Response: '-ERR invalid user name or password.', Port: 110,
> >> > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
> >> >
> >> > suggestions?
> >>
> >>
> >> I am using Norton. I unchecked all email scan boxes, at least I think I did.
>
>
>

April, this is a feature of Windows Vista, which brings the computer back to
what was installed on a chosen day. On Windows Help, it says:

System Restore helps you restore your computer's system files to an earlier
point in time. It's a way to undo system changes to your computer without
affecting your personal files, such as e‑mail, documents, or photos.

Gary, I uninstalled Spy Sweeper and reinstalled it afterward. ( I paid for a
year's subscription) I'm hesitant to operate without any anti-virus
software. Was the software that came with the computer sufficient?

"April Shindelar" wrote:

> When you say "system restore" are you talking about the CD's for your
> computer when you buy it? or the restore for the Webroot?
>
> "V." <V@discussions.microsoft.com> wrote in message
> news:F024F7AE-5B23-4D7D-8927-9ABDB9A4EB12@microsoft.com...
> > Aha! the culprit! Spy Sweeper with Anti-Virus by Webroot. In my case,
> > what
> > worked was to do a "system restore" back to the previous day, and the
> > problem
> > went away. It happened again about a month later, and once again "system
> > restore" fixed it.
> >
> > V

I suppose you have tested that username and password on
Cox webmail: http://webmail.west.cox.net .

If that works, then the only other suggestion I have is to upgrade
to the less buggy Windows Live Mail:
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (WLMail)


"James" <James@discussions.microsoft.com> wrote in message news:943BC392-0A1E-48E7-BEED-5EAE417FC445@microsoft.com...
> Hello Gary,
>
> Norton is gone, new email account created, still getting the same old error.
> I do still have AVG anti-spyware but that wasn't installed until after this
> problem.
>
> "Gary VanderMolen" wrote:
>
>> Disabling Norton is often not sufficient. Uninstall it, then follow up
>> with the special removal tool:
>> http://service1.symantec.com/Support...05033108162039
>>
>> Then delete your mail account, restart Windows Mail, and recreate that
>> account. If that fixes the problem, we can recommend a free antivirus
>> that is more compatible with Windows Mail.
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "James" <James@discussions.microsoft.com> wrote in message news:AACBAB9C-D205-4E8B-A5D4-04B251929947@microsoft.com...
>> >
>>.
>> >> > Same as Sam, logon to windows mail pops up, i type it in. pops up again.
>> >> > tried deleting and adding account, same thing.
>> >> >
>> >> > Account: 'pop.west.cox.net', Server: 'pop.west.cox.net', Protocol: POP3,
>> >> > Server Response: '-ERR invalid user name or password.', Port: 110,
>> >> > Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>> >> >
>> >> > suggestions?
>> >>
>> >>
>> >> I am using Norton. I unchecked all email scan boxes, at least I think I did.
>>
>>
>>