Send/receive problem

I've just got a new PC with Windows Mail and have set up my email account
correctly. When I click send & receive, nothing happens - it doesn't check
for new emails and doesn't send emails in my outbox. If I create a new email
and click send it just stays in my outbox.
However, if I close down Windows Mail and restart it, emails are received
and sent.
Why isn't "send & receive" working?
Thanks

Linda;434572 Wrote:
> I've just got a new PC with Windows Mail and have set up my email
> account
> correctly. When I click send & receive, nothing happens - it doesn't
> check
> for new emails and doesn't send emails in my outbox. If I create a new
> email
> and click send it just stays in my outbox.
> However, if I close down Windows Mail and restart it, emails are
> received
> and sent.
> Why isn't "send & receive" working?
> Thanks

Hi Linda,

First:
Make sure your antivirus program has all of it's email scanning options
turned off. If you have Norton or McAfee, uninstall it and use
something like the free Avast instead. They are not compatible with
Vista. Test and see if it is working ok now.

'Free antivirus - avast! 4 Home Edition'
(http://avast.com/eng/avast_4_home.html)

Second:
Check to see if you have a stuck undeletable message in your Outbox or
Inbox. If yes, then read the top portion at this link and do the
section for the folder that you have the stuck message in to get rid of
it.

http://www.vistax64.com/tutorials/62...-problems.html

Shawn


--
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*There are no dumb questions, just the people that do not ask them.*
_http://www.Vistax64.com (\"http://www.Vistax64.com\")_
*Please post feedback to help others.*

"Linda" wrote

> I've just got a new PC with Windows Mail and have set up my email account
> correctly. When I click send & receive, nothing happens - it doesn't check
> for new emails and doesn't send emails in my outbox. If I create a new
> email
> and click send it just stays in my outbox.
> However, if I close down Windows Mail and restart it, emails are received
> and sent.
> Why isn't "send & receive" working?

First things first...

Make sure you do not have Norton or McAfee antivirus software on your PC.
They are incompatible with Vista and particularly Windows Mail.

If you are not using either make sure that no other AV is scanning email
since such processing is superfluous.

Having uninstalled or disabled AV software delete and recreate your email
account within Windows Mail to ensure there are no lingering traces
of AV software interfering.

The try sending mail again and report back to this forum.

"Linda" <Linda@discussions.microsoft.com> wrote in message
news:4B2C2D67-0D3B-4748-B9F1-9FDCF4088166@microsoft.com...
> I've just got a new PC with Windows Mail and have set up my email account
> correctly. When I click send & receive, nothing happens - it doesn't check
> for new emails and doesn't send emails in my outbox. If I create a new
> email
> and click send it just stays in my outbox.
> However, if I close down Windows Mail and restart it, emails are received
> and sent.
> Why isn't "send & receive" working?
> Thanks

Check your settings.

The symptoms indicate the following, (but it could be an AV problem as
suggested)?

Looks like you have not checked the option to include the account in "Send
and Receive", Tools>account>select account>properties>General>check the box.

But you have selected Send and Receive at start up checked,
tools>options>general>uncheck the box.

But you do not have send messages immediately checked, tools>options>send
tab>check the box.

?????????? Crystal ball and beer at work here :-)


--
Regards Steve.
MS-MVP. OE. [DTS] UK

I've uninstalled Norton and done everything you all said (problems mac
suggested were already done and checked, so wasn't that causing problem). But
original problem is still there. I've discovered that send & receive only
doesn't work when there is mail in the outbox. If no mail in outbox, send &
receive works :/

Yet when I reboot Windows Mail, it sends any emails in outbox.

And when I deleted an email in outbox, it still showed a (1) next to outbox
indicating there was an email in there when there wasn't.

Assuming that Norton was uninstalled completely, and no traces
of it remain, it is likely that Norton corrupted that account while
it was installed. Create a new mail account with the same settings
as the old one, then delete the old account.

Gary VanderMolen

"Linda" <Linda@discussions.microsoft.com> wrote in message news:4D559901-BB55-4A93-8D06-3BEED346FB8A@microsoft.com...
> I've uninstalled Norton and done everything you all said (problems mac
> suggested were already done and checked, so wasn't that causing problem). But
> original problem is still there. I've discovered that send & receive only
> doesn't work when there is mail in the outbox. If no mail in outbox, send &
> receive works :/
>
> Yet when I reboot Windows Mail, it sends any emails in outbox.
>
> And when I deleted an email in outbox, it still showed a (1) next to outbox
> indicating there was an email in there when there wasn't.

I've done that and the problem is still there

Thanks

"Gary VanderMolen" wrote:

> Assuming that Norton was uninstalled completely, and no traces
> of it remain, it is likely that Norton corrupted that account while
> it was installed. Create a new mail account with the same settings
> as the old one, then delete the old account.
>
> Gary VanderMolen
>
> "Linda" <Linda@discussions.microsoft.com> wrote in message news:4D559901-BB55-4A93-8D06-3BEED346FB8A@microsoft.com...
> > I've uninstalled Norton and done everything you all said (problems mac
> > suggested were already done and checked, so wasn't that causing problem). But
> > original problem is still there. I've discovered that send & receive only
> > doesn't work when there is mail in the outbox. If no mail in outbox, send &
> > receive works :/
> >
> > Yet when I reboot Windows Mail, it sends any emails in outbox.
> >
> > And when I deleted an email in outbox, it still showed a (1) next to outbox
> > indicating there was an email in there when there wasn't.
>
>
>

"Linda" <Linda@discussions.microsoft.com> wrote in message
news:94822E48-B387-422D-B736-7D64506173DB@microsoft.com...
> I've done that and the problem is still there
>
> Thanks

Linda, try installing the latest download for WM
http://support.microsoft.com/kb/941090 See if that helps?
It mainly addresses stuck messages, but you never know?

--
Regards Steve.
MS-MVP. OE. [DTS] UK

Hate to say this, but that hasn't worked either

Thanks

"mac" wrote:

>
> Linda, try installing the latest download for WM
> http://support.microsoft.com/kb/941090 See if that helps?
> It mainly addresses stuck messages, but you never know?
>
> --
> Regards Steve.
> MS-MVP. OE. [DTS] UK
>
>

While Norton antivirus was installed on your system, it may have
corrupted your Windows Mail beyond repair. I recommend that
you upgrade to Windows Live Mail.
WLM will automatically import your WM accounts, settings, and emails.
http://get.live.com/en-us/betas/maildesktop_betas

Gary VanderMolen

"Linda" <Linda@discussions.microsoft.com> wrote in message news:94822E48-B387-422D-B736-7D64506173DB@microsoft.com...
> I've done that and the problem is still there
>
> Thanks
>
> "Gary VanderMolen" wrote:
>
>> Assuming that Norton was uninstalled completely, and no traces
>> of it remain, it is likely that Norton corrupted that account while
>> it was installed. Create a new mail account with the same settings
>> as the old one, then delete the old account.
>>
>> Gary VanderMolen
>>
>> "Linda" <Linda@discussions.microsoft.com> wrote in message news:4D559901-BB55-4A93-8D06-3BEED346FB8A@microsoft.com...
>> > I've uninstalled Norton and done everything you all said (problems mac
>> > suggested were already done and checked, so wasn't that causing problem). But
>> > original problem is still there. I've discovered that send & receive only
>> > doesn't work when there is mail in the outbox. If no mail in outbox, send &
>> > receive works :/
>> >
>> > Yet when I reboot Windows Mail, it sends any emails in outbox.
>> >
>> > And when I deleted an email in outbox, it still showed a (1) next to outbox
>> > indicating there was an email in there when there wasn't.
>>
>>
>>