Re: 691 Error Code - HELP
This sounds like a dial-up internet connection problem
rather than a Vista mail problem. You will get more
help with this in the MSN Discussion forum.
"AnnieLou" <AnnieLou.firstname.lastname@example.org> wrote in message news:AnnieLou.email@example.com...
> I am trying to set up my friends brand new out of the box Dell computer
> - comes with Vista. I go through all the steps to get internet
> connection, and keep getting error code 691 saying username and password
> cannot be validated. I have checked over and over the correct spelling
> and case sensitive compatability. She insists on MSN as her ISP. Have
> called MSN techies at least 10 times on this and they keep telling me it
> should connect. Well, it doesn't. (on my own computer I have XP)
> Can someone please help me get past this 691 Error Code so I can connect
> to the internet?
> Thank You