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Unable to connect SonyEricsson mobile phone to (Vista) computer

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  #1 (permalink)  
Old 06-30-2007
jj mac
 

Posts: n/a
Unable to connect SonyEricsson mobile phone to (Vista) computer
Halo

I am unable to connect my Sony Ericsson mobile phone to my (Vista home
premium) Dell computer.

I have taken the issue up with Sony Ericsson support and append extracts
from correspondence with them. You will note that they have concluded that
the issue is not due to the Sony Ericsson PC Suite application and advise
that I should refer the problem (run a legacy CPL has stopped working) to
Microsoft. I have not been notified if a solution is available
Any help with this issue would be appreciated.

EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)

Dear John,

Thank you for contacting the Sony Ericsson Call Centre.

With regards to your enquiry, unfortunately this current issue cannot be
solved by Sony Ericsson as the issue is not due to the PC Suite application.
Please contact Microsoft for more information.


Kind Regards,


Sony Ericsson Call Centre


Email:
To: questions.gb@support.sonyericsson.com
From: jj mac
Subject: Re: Case : 71115860
Many thanks for your reply to my query. I have come up against a further
problem. When I click on Com Ports in the phone monitor options box I get an
error message "Run a legacy CPL elevated has stopped working. A problem
caused the program to stop working correctly. Windows will close the program
& notify you if a solution is available" No such notification has, however,
been received
I appreciate that the Sonyericsson software may not be causing this problem
and you may be unable to provide a solution to it but if you can I would be
very pleased to hear from you again. --
---
Original Message -

Dear John

Thank you for contacting the Sony Ericsson Call Centre.

With regards to your enquiry, please try the following:

1. Go to Start -> Control Panel. Switch to Classic View, and then click into
Phone Monitor Options.
2. When Phone Monitor Options loads, click the Com Ports tab.
3. Look through the list for COM's 5 and 6. Select and enable them. Then
Apply and Ok.
4. Wait a few moments, and then reconnect your K610i.

If the Sony Ericsson PC Suite does not automatically detect the handset,
please try the How to Connect Wizard.


Kind Regards,
D--- H---

Email:
To: questions.gb@support.sonyericsson.com



Opinion: Problem installing software for mobile phone.

Phone Sony Ericsson K610i

Computer Details:
Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32 bit
System)
Hard Drive 320 GB
RAM 2046 MB

I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
having first ascertained that 2.10.21 exe is compatible with Vista home
premium.

Following instructions on how to connect the phone , the phone display shows
“File Transfer” while the computer searches for connected phone and reports
that “no connected phone was found”. I checked all connections and repeated
the process a number of times with the same result.

Following trouble shooting steps.

Although the USB cable is properly connected to the phone (switched on) and
to the computer, the Hardware wizard does not start.?

Checking in Device Manager

Under Universal Serial BUS Controllers-
Sony Ericsson Device 046 driver and
Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed

Under Ports (COM & LPT)
Sony Ericsson Device 116 USB WMC Device Management (COM6) and
Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed

Checking for updated software Windows reports for each of the above devices
that the best driver software is already installed.

“ Other devices” is not listed in Device Manager. I was, therefore,
unable to install the drivers using the “Windows install hardware wizard “ in
the manner described.

What has gone wrong? How do I resolve this issue?

Thank You

JJ Mac
Reply With Quote
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  #2 (permalink)  
Old 07-05-2007
Dave Quail
 

Posts: n/a
Re: Unable to connect SonyEricsson mobile phone to (Vista) computer
"jj mac" <jj mac@discussions.microsoft.com> wrote in message
news:8A675275-8500-43F5-A937-22688E66EA44@microsoft.com...
> Halo
>
> I am unable to connect my Sony Ericsson mobile phone to my (Vista home
> premium) Dell computer.
>
> I have taken the issue up with Sony Ericsson support and append extracts
> from correspondence with them. You will note that they have concluded
> that
> the issue is not due to the Sony Ericsson PC Suite application and advise
> that I should refer the problem (run a legacy CPL has stopped working) to
> Microsoft. I have not been notified if a solution is available
> Any help with this issue would be appreciated.
>
> EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)
>
> Dear John,
>
> Thank you for contacting the Sony Ericsson Call Centre.
>
> With regards to your enquiry, unfortunately this current issue cannot be
> solved by Sony Ericsson as the issue is not due to the PC Suite
> application.
> Please contact Microsoft for more information.
>
>
> Kind Regards,
>
>
> Sony Ericsson Call Centre
>
>
> Email:
> To: questions.gb@support.sonyericsson.com
> From: jj mac
> Subject: Re: Case : 71115860
> Many thanks for your reply to my query. I have come up against a further
> problem. When I click on Com Ports in the phone monitor options box I get
> an
> error message "Run a legacy CPL elevated has stopped working. A problem
> caused the program to stop working correctly. Windows will close the
> program
> & notify you if a solution is available" No such notification has,
> however,
> been received
> I appreciate that the Sonyericsson software may not be causing this
> problem
> and you may be unable to provide a solution to it but if you can I would
> be
> very pleased to hear from you again. --
> ---
> Original Message -
>
> Dear John
>
> Thank you for contacting the Sony Ericsson Call Centre.
>
> With regards to your enquiry, please try the following:
>
> 1. Go to Start -> Control Panel. Switch to Classic View, and then click
> into
> Phone Monitor Options.
> 2. When Phone Monitor Options loads, click the Com Ports tab.
> 3. Look through the list for COM's 5 and 6. Select and enable them. Then
> Apply and Ok.
> 4. Wait a few moments, and then reconnect your K610i.
>
> If the Sony Ericsson PC Suite does not automatically detect the handset,
> please try the How to Connect Wizard.
>
>
> Kind Regards,
> D--- H---
>
> Email:
> To: questions.gb@support.sonyericsson.com
>
>
>
> Opinion: Problem installing software for mobile phone.
>
> Phone Sony Ericsson K610i
>
> Computer Details:
> Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32
> bit
> System)
> Hard Drive 320 GB
> RAM 2046 MB
>
> I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
> having first ascertained that 2.10.21 exe is compatible with Vista home
> premium.
>
> Following instructions on how to connect the phone , the phone display
> shows
> “File Transfer” while the computer searches for connected phone and
> reports
> that “no connected phone was found”. I checked all connections and
> repeated
> the process a number of times with the same result.
>
> Following trouble shooting steps.
>
> Although the USB cable is properly connected to the phone (switched on)
> and
> to the computer, the Hardware wizard does not start.?
>
> Checking in Device Manager
>
> Under Universal Serial BUS Controllers-
> Sony Ericsson Device 046 driver and
> Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
>
> Under Ports (COM & LPT)
> Sony Ericsson Device 116 USB WMC Device Management (COM6) and
> Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
>
> Checking for updated software Windows reports for each of the above
> devices
> that the best driver software is already installed.
>
> “ Other devices” is not listed in Device Manager. I was, therefore,
> unable to install the drivers using the “Windows install hardware wizard
> “ in
> the manner described.
>
> What has gone wrong? How do I resolve this issue?
>
> Thank You
>
> JJ Mac


John...

Are you using the PC Suite Ver. 2.10.34? I downloaded and installed it, ran
the How to Connect wizard, selected Bluetooth, and all is well. Are you
using cable, Bluetooth or IR? Did you initially set up a sync partnership on
you PC?

Dave

Reply With Quote
  #3 (permalink)  
Old 07-09-2007
jj mac
 

Posts: n/a
Re: Unable to connect SonyEricsson mobile phone to (Vista) compute
Many thanks Dave for your help.
No, I did not have PC Suite ver 2.10.34 installed. I do, however, have it
installed now having first uninstalled ver. 2.10.21 which I had been using.
The installation went smoothly and was successfully completed. I am using a
cable (USB) connection.
I don’t have any sync partnerships set up on my computer. Using the
connection wizard, selecting How to Connect guide I selected USB Cable,
searching for connected phone commences and after a short period reports
that no connected phone was found.
I really don’t know why there is no communication between my phone and the
computer. The drivers appear to be installed correctly. If I click on Device
Manager and select PORTS (COM & LTP)
Sony Ericsson Device 116 USB WMC Device Management (COM 6) which contains 3
driver files
C:\Winsows|System32\Drivers\s116cm.sys
C:\Winsows|System32\Drivers\s116cmnt.sys
C:\Winsows|System32\Drivers\s116mgmt.sys and
Sony Ericsson Device 116 USB WMC OBEX Interface (COM 5) also containing 3
driver files
C:\Winsows|System32\Drivers\s116cm.sys
C:\Winsows|System32\Drivers\s116cmnt.sys

C:\Winsows|System32\Drivers\s116obex.sys
are listed.
However, if I now open the Phone Monitor Options in Control Panel “My Sony
Ericsson” is listed but when I click on COM PORTS the com port box opens with
a note saying “You can stop or start Phone Monitor from searching for
connected phones on specific COM PORTS by disabling or enabling them in the
list”.
However, none are listed notwithstanding the fact that COM5 & COM6 ports are
shown in Device Manager-PORTS (see above) . It would ,therefore, appear that
there is a problem which is preventing the Ports from being listed in “phone
monitor options” and stopping phone monitor from searching for connected
phones.

After installing PC suite ver 2.10.34 I no longer get the error message “Run
a legacy CPL elevated has stopped working” which I had been getting with ver
2.10.21 but I now get an error message when I start the computer “CAPI_Worker
Module has stopped working”. I had also been getting a message “Unable to
create device Manager instance” but that has stopped appearing.
I am beginning to suspect that the McAfee antivirus which is installed on
my computer may be causing problems.
Regards

--
JJ MacA


"Dave Quail" wrote:

> "jj mac" <jj mac@discussions.microsoft.com> wrote in message
> news:8A675275-8500-43F5-A937-22688E66EA44@microsoft.com...
> > Halo
> >
> > I am unable to connect my Sony Ericsson mobile phone to my (Vista home
> > premium) Dell computer.
> >
> > I have taken the issue up with Sony Ericsson support and append extracts
> > from correspondence with them. You will note that they have concluded
> > that
> > the issue is not due to the Sony Ericsson PC Suite application and advise
> > that I should refer the problem (run a legacy CPL has stopped working) to
> > Microsoft. I have not been notified if a solution is available
> > Any help with this issue would be appreciated.
> >
> > EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)
> >
> > Dear John,
> >
> > Thank you for contacting the Sony Ericsson Call Centre.
> >
> > With regards to your enquiry, unfortunately this current issue cannot be
> > solved by Sony Ericsson as the issue is not due to the PC Suite
> > application.
> > Please contact Microsoft for more information.
> >
> >
> > Kind Regards,
> >
> >
> > Sony Ericsson Call Centre
> >
> >
> > Email:
> > To: questions.gb@support.sonyericsson.com
> > From: jj mac
> > Subject: Re: Case : 71115860
> > Many thanks for your reply to my query. I have come up against a further
> > problem. When I click on Com Ports in the phone monitor options box I get
> > an
> > error message "Run a legacy CPL elevated has stopped working. A problem
> > caused the program to stop working correctly. Windows will close the
> > program
> > & notify you if a solution is available" No such notification has,
> > however,
> > been received
> > I appreciate that the Sonyericsson software may not be causing this
> > problem
> > and you may be unable to provide a solution to it but if you can I would
> > be
> > very pleased to hear from you again. --
> > ---
> > Original Message -
> >
> > Dear John
> >
> > Thank you for contacting the Sony Ericsson Call Centre.
> >
> > With regards to your enquiry, please try the following:
> >
> > 1. Go to Start -> Control Panel. Switch to Classic View, and then click
> > into
> > Phone Monitor Options.
> > 2. When Phone Monitor Options loads, click the Com Ports tab.
> > 3. Look through the list for COM's 5 and 6. Select and enable them. Then
> > Apply and Ok.
> > 4. Wait a few moments, and then reconnect your K610i.
> >
> > If the Sony Ericsson PC Suite does not automatically detect the handset,
> > please try the How to Connect Wizard.
> >
> >
> > Kind Regards,
> > D--- H---
> >
> > Email:
> > To: questions.gb@support.sonyericsson.com
> >
> >
> >
> > Opinion: Problem installing software for mobile phone.
> >
> > Phone Sony Ericsson K610i
> >
> > Computer Details:
> > Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32
> > bit
> > System)
> > Hard Drive 320 GB
> > RAM 2046 MB
> >
> > I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
> > having first ascertained that 2.10.21 exe is compatible with Vista home
> > premium.
> >
> > Following instructions on how to connect the phone , the phone display
> > shows
> > “File Transfer” while the computer searches for connected phone and
> > reports
> > that “no connected phone was found”. I checked all connections and
> > repeated
> > the process a number of times with the same result.
> >
> > Following trouble shooting steps.
> >
> > Although the USB cable is properly connected to the phone (switched on)
> > and
> > to the computer, the Hardware wizard does not start.?
> >
> > Checking in Device Manager
> >
> > Under Universal Serial BUS Controllers-
> > Sony Ericsson Device 046 driver and
> > Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
> >
> > Under Ports (COM & LPT)
> > Sony Ericsson Device 116 USB WMC Device Management (COM6) and
> > Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
> >
> > Checking for updated software Windows reports for each of the above
> > devices
> > that the best driver software is already installed.
> >
> > “ Other devices” is not listed in Device Manager. I was, therefore,
> > unable to install the drivers using the “Windows install hardware wizard
> > “ in
> > the manner described.
> >
> > What has gone wrong? How do I resolve this issue?
> >
> > Thank You
> >
> > JJ Mac

>
> John...
>
> Are you using the PC Suite Ver. 2.10.34? I downloaded and installed it, ran
> the How to Connect wizard, selected Bluetooth, and all is well. Are you
> using cable, Bluetooth or IR? Did you initially set up a sync partnership on
> you PC?
>
> Dave
>

Reply With Quote
  #4 (permalink)  
Old 07-15-2007
nynaeve
 

Posts: n/a
Re: Unable to connect SonyEricsson mobile phone to (Vista) compute
Hi JJ and Dave ..

Everytime I open my computer, there's and error message that says

"CAPI_worker module has stopped working. A problem caused the program to
stop working correctly. Windows will close the program and notify you if a
solution is available."

I am confounded (and a little scared) that something is not working
properly.. but the HP security center is not detecting anything .. and all is
well it seems .. I didnt know what can be wrong until I read your thread ..

I recently downloaded my PC suite (from SE webpage) and I am also having
trouble with the phone and PC connection (it doesn't detect my phone although
I can still transfer file from pc to phone) .. I also have a cable connection
...

Can it be that although SE says theyre vista compatible already, there are
still kinks?

This doesn't help you JJ I know .. Im just "happy" that Im not the only one
to have this problem .. and it seems that the pc suite is the cause of the
error message.

Thanks and good luck to us both.




"jj mac" wrote:

> Many thanks Dave for your help.
> No, I did not have PC Suite ver 2.10.34 installed. I do, however, have it
> installed now having first uninstalled ver. 2.10.21 which I had been using.
> The installation went smoothly and was successfully completed. I am using a
> cable (USB) connection.
> I don’t have any sync partnerships set up on my computer. Using the
> connection wizard, selecting How to Connect guide I selected USB Cable,
> searching for connected phone commences and after a short period reports
> that no connected phone was found.
> I really don’t know why there is no communication between my phone and the
> computer. The drivers appear to be installed correctly. If I click on Device
> Manager and select PORTS (COM & LTP)
> Sony Ericsson Device 116 USB WMC Device Management (COM 6) which contains 3
> driver files
> C:\Winsows|System32\Drivers\s116cm.sys
> C:\Winsows|System32\Drivers\s116cmnt.sys
> C:\Winsows|System32\Drivers\s116mgmt.sys and
> Sony Ericsson Device 116 USB WMC OBEX Interface (COM 5) also containing 3
> driver files
> C:\Winsows|System32\Drivers\s116cm.sys
> C:\Winsows|System32\Drivers\s116cmnt.sys
>
> C:\Winsows|System32\Drivers\s116obex.sys
> are listed.
> However, if I now open the Phone Monitor Options in Control Panel “My Sony
> Ericsson” is listed but when I click on COM PORTS the com port box opens with
> a note saying “You can stop or start Phone Monitor from searching for
> connected phones on specific COM PORTS by disabling or enabling them in the
> list”.
> However, none are listed notwithstanding the fact that COM5 & COM6 ports are
> shown in Device Manager-PORTS (see above) . It would ,therefore, appear that
> there is a problem which is preventing the Ports from being listed in “phone
> monitor options” and stopping phone monitor from searching for connected
> phones.
>
> After installing PC suite ver 2.10.34 I no longer get the error message “Run
> a legacy CPL elevated has stopped working” which I had been getting with ver
> 2.10.21 but I now get an error message when I start the computer “CAPI_Worker
> Module has stopped working”. I had also been getting a message “Unable to
> create device Manager instance” but that has stopped appearing.
> I am beginning to suspect that the McAfee antivirus which is installed on
> my computer may be causing problems.
> Regards
>
> --
> JJ MacA
>
>
> "Dave Quail" wrote:
>
> > "jj mac" <jj mac@discussions.microsoft.com> wrote in message
> > news:8A675275-8500-43F5-A937-22688E66EA44@microsoft.com...
> > > Halo
> > >
> > > I am unable to connect my Sony Ericsson mobile phone to my (Vista home
> > > premium) Dell computer.
> > >
> > > I have taken the issue up with Sony Ericsson support and append extracts
> > > from correspondence with them. You will note that they have concluded
> > > that
> > > the issue is not due to the Sony Ericsson PC Suite application and advise
> > > that I should refer the problem (run a legacy CPL has stopped working) to
> > > Microsoft. I have not been notified if a solution is available
> > > Any help with this issue would be appreciated.
> > >
> > > EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)
> > >
> > > Dear John,
> > >
> > > Thank you for contacting the Sony Ericsson Call Centre.
> > >
> > > With regards to your enquiry, unfortunately this current issue cannot be
> > > solved by Sony Ericsson as the issue is not due to the PC Suite
> > > application.
> > > Please contact Microsoft for more information.
> > >
> > >
> > > Kind Regards,
> > >
> > >
> > > Sony Ericsson Call Centre
> > >
> > >
> > > Email:
> > > To: questions.gb@support.sonyericsson.com
> > > From: jj mac
> > > Subject: Re: Case : 71115860
> > > Many thanks for your reply to my query. I have come up against a further
> > > problem. When I click on Com Ports in the phone monitor options box I get
> > > an
> > > error message "Run a legacy CPL elevated has stopped working. A problem
> > > caused the program to stop working correctly. Windows will close the
> > > program
> > > & notify you if a solution is available" No such notification has,
> > > however,
> > > been received
> > > I appreciate that the Sonyericsson software may not be causing this
> > > problem
> > > and you may be unable to provide a solution to it but if you can I would
> > > be
> > > very pleased to hear from you again. --
> > > ---
> > > Original Message -
> > >
> > > Dear John
> > >
> > > Thank you for contacting the Sony Ericsson Call Centre.
> > >
> > > With regards to your enquiry, please try the following:
> > >
> > > 1. Go to Start -> Control Panel. Switch to Classic View, and then click
> > > into
> > > Phone Monitor Options.
> > > 2. When Phone Monitor Options loads, click the Com Ports tab.
> > > 3. Look through the list for COM's 5 and 6. Select and enable them. Then
> > > Apply and Ok.
> > > 4. Wait a few moments, and then reconnect your K610i.
> > >
> > > If the Sony Ericsson PC Suite does not automatically detect the handset,
> > > please try the How to Connect Wizard.
> > >
> > >
> > > Kind Regards,
> > > D--- H---
> > >
> > > Email:
> > > To: questions.gb@support.sonyericsson.com
> > >
> > >
> > >
> > > Opinion: Problem installing software for mobile phone.
> > >
> > > Phone Sony Ericsson K610i
> > >
> > > Computer Details:
> > > Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32
> > > bit
> > > System)
> > > Hard Drive 320 GB
> > > RAM 2046 MB
> > >
> > > I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
> > > having first ascertained that 2.10.21 exe is compatible with Vista home
> > > premium.
> > >
> > > Following instructions on how to connect the phone , the phone display
> > > shows
> > > “File Transfer” while the computer searches for connected phone and
> > > reports
> > > that “no connected phone was found”. I checked all connections and
> > > repeated
> > > the process a number of times with the same result.
> > >
> > > Following trouble shooting steps.
> > >
> > > Although the USB cable is properly connected to the phone (switched on)
> > > and
> > > to the computer, the Hardware wizard does not start.?
> > >
> > > Checking in Device Manager
> > >
> > > Under Universal Serial BUS Controllers-
> > > Sony Ericsson Device 046 driver and
> > > Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
> > >
> > > Under Ports (COM & LPT)
> > > Sony Ericsson Device 116 USB WMC Device Management (COM6) and
> > > Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
> > >
> > > Checking for updated software Windows reports for each of the above
> > > devices
> > > that the best driver software is already installed.
> > >
> > > “ Other devices” is not listed in Device Manager. I was, therefore,
> > > unable to install the drivers using the “Windows install hardware wizard
> > > “ in
> > > the manner described.
> > >
> > > What has gone wrong? How do I resolve this issue?
> > >
> > > Thank You
> > >
> > > JJ Mac

> >
> > John...
> >
> > Are you using the PC Suite Ver. 2.10.34? I downloaded and installed it, ran
> > the How to Connect wizard, selected Bluetooth, and all is well. Are you
> > using cable, Bluetooth or IR? Did you initially set up a sync partnership on
> > you PC?
> >
> > Dave
> >

Reply With Quote
  #5 (permalink)  
Old 07-15-2007
jj mac
 

Posts: n/a
Re: Unable to connect SonyEricsson mobile phone to (Vista) compute
Hi nynaeve
I suppose it is good to know that I am not the only one having trouble with
the SonyEricsson PC Suite. You may be interested in an update on what I
have been up to.
I suspected that my antivirus program might be preventing the PC Suite from
installing properly. So I downloaded PC suite ver 2.10.34 , saved it on
flash memory stick, then uninstalled it from my computer, disabled my
antivirus program ,my Firewall & my Spam killer (having first disconnected
from the internet). After reinstalling the SE suite to my amazement it
worked. My phone connection was established and I was able to transfer
photos from my camera to my computer hard disk. Then I lost it, I don’t know
why, my phone connection dropped and I could not re-establish the connection.
I decided to repeat the above procedure. This time during the installation
procedure I was asked if I wanted to install SonyEricsson Vista Compatible
network adapters. That struck me as odd because I had not been asked that
question before. However, I probably foolishly agreed. Not only does the SE
program suite not work but McAfee now reports that I may have a worm in my
computer , that a program is trying to send email messages from my computer
and as a result (McAfee) has put a block on Windows Mail. I can still receive
Emails but I can’t send any.
I uninstalled the SE program again but my mail is still blocked and that is
a much more pressing problem for me right now. I have scanned my computer
with Spybot and McAfee free scan and only a couple of cookies were detected
and removed but the block remains. There is a link I could click which would
enable me to remove the block but without being sure of what I am doing I am
afraid to do so. Any advice on his matter would be most welcome.
Returning to the SonyEricsson saga. I installed the PC suite ver. 2.10.34
on my old PCPro computer and it worked fine. I may not bother trying to
install it on my new Vista Computer again or at least not for a while until
any bugs in the program are sorted out

--
JJ MacA


"nynaeve" wrote:

> Hi JJ and Dave ..
>
> Everytime I open my computer, there's and error message that says
>
> "CAPI_worker module has stopped working. A problem caused the program to
> stop working correctly. Windows will close the program and notify you if a
> solution is available."
>
> I am confounded (and a little scared) that something is not working
> properly.. but the HP security center is not detecting anything .. and all is
> well it seems .. I didnt know what can be wrong until I read your thread ..
>
> I recently downloaded my PC suite (from SE webpage) and I am also having
> trouble with the phone and PC connection (it doesn't detect my phone although
> I can still transfer file from pc to phone) .. I also have a cable connection
> ..
>
> Can it be that although SE says theyre vista compatible already, there are
> still kinks?
>
> This doesn't help you JJ I know .. Im just "happy" that Im not the only one
> to have this problem .. and it seems that the pc suite is the cause of the
> error message.
>
> Thanks and good luck to us both.
>
>
>
>
> "jj mac" wrote:
>
> > Many thanks Dave for your help.
> > No, I did not have PC Suite ver 2.10.34 installed. I do, however, have it
> > installed now having first uninstalled ver. 2.10.21 which I had been using.
> > The installation went smoothly and was successfully completed. I am using a
> > cable (USB) connection.
> > I don’t have any sync partnerships set up on my computer. Using the
> > connection wizard, selecting How to Connect guide I selected USB Cable,
> > searching for connected phone commences and after a short period reports
> > that no connected phone was found.
> > I really don’t know why there is no communication between my phone and the
> > computer. The drivers appear to be installed correctly. If I click on Device
> > Manager and select PORTS (COM & LTP)
> > Sony Ericsson Device 116 USB WMC Device Management (COM 6) which contains 3
> > driver files
> > C:\Winsows|System32\Drivers\s116cm.sys
> > C:\Winsows|System32\Drivers\s116cmnt.sys
> > C:\Winsows|System32\Drivers\s116mgmt.sys and
> > Sony Ericsson Device 116 USB WMC OBEX Interface (COM 5) also containing 3
> > driver files
> > C:\Winsows|System32\Drivers\s116cm.sys
> > C:\Winsows|System32\Drivers\s116cmnt.sys
> >
> > C:\Winsows|System32\Drivers\s116obex.sys
> > are listed.
> > However, if I now open the Phone Monitor Options in Control Panel “My Sony
> > Ericsson” is listed but when I click on COM PORTS the com port box opens with
> > a note saying “You can stop or start Phone Monitor from searching for
> > connected phones on specific COM PORTS by disabling or enabling them in the
> > list”.
> > However, none are listed notwithstanding the fact that COM5 & COM6 ports are
> > shown in Device Manager-PORTS (see above) . It would ,therefore, appear that
> > there is a problem which is preventing the Ports from being listed in “phone
> > monitor options” and stopping phone monitor from searching for connected
> > phones.
> >
> > After installing PC suite ver 2.10.34 I no longer get the error message “Run
> > a legacy CPL elevated has stopped working” which I had been getting with ver
> > 2.10.21 but I now get an error message when I start the computer “CAPI_Worker
> > Module has stopped working”. I had also been getting a message “Unable to
> > create device Manager instance” but that has stopped appearing.
> > I am beginning to suspect that the McAfee antivirus which is installed on
> > my computer may be causing problems.
> > Regards
> >
> > --
> > JJ MacA
> >
> >
> > "Dave Quail" wrote:
> >
> > > "jj mac" <jj mac@discussions.microsoft.com> wrote in message
> > > news:8A675275-8500-43F5-A937-22688E66EA44@microsoft.com...
> > > > Halo
> > > >
> > > > I am unable to connect my Sony Ericsson mobile phone to my (Vista home
> > > > premium) Dell computer.
> > > >
> > > > I have taken the issue up with Sony Ericsson support and append extracts
> > > > from correspondence with them. You will note that they have concluded
> > > > that
> > > > the issue is not due to the Sony Ericsson PC Suite application and advise
> > > > that I should refer the problem (run a legacy CPL has stopped working) to
> > > > Microsoft. I have not been notified if a solution is available
> > > > Any help with this issue would be appreciated.
> > > >
> > > > EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)
> > > >
> > > > Dear John,
> > > >
> > > > Thank you for contacting the Sony Ericsson Call Centre.
> > > >
> > > > With regards to your enquiry, unfortunately this current issue cannot be
> > > > solved by Sony Ericsson as the issue is not due to the PC Suite
> > > > application.
> > > > Please contact Microsoft for more information.
> > > >
> > > >
> > > > Kind Regards,
> > > >
> > > >
> > > > Sony Ericsson Call Centre
> > > >
> > > >
> > > > Email:
> > > > To: questions.gb@support.sonyericsson.com
> > > > From: jj mac
> > > > Subject: Re: Case : 71115860
> > > > Many thanks for your reply to my query. I have come up against a further
> > > > problem. When I click on Com Ports in the phone monitor options box I get
> > > > an
> > > > error message "Run a legacy CPL elevated has stopped working. A problem
> > > > caused the program to stop working correctly. Windows will close the
> > > > program
> > > > & notify you if a solution is available" No such notification has,
> > > > however,
> > > > been received
> > > > I appreciate that the Sonyericsson software may not be causing this
> > > > problem
> > > > and you may be unable to provide a solution to it but if you can I would
> > > > be
> > > > very pleased to hear from you again. --
> > > > ---
> > > > Original Message -
> > > >
> > > > Dear John
> > > >
> > > > Thank you for contacting the Sony Ericsson Call Centre.
> > > >
> > > > With regards to your enquiry, please try the following:
> > > >
> > > > 1. Go to Start -> Control Panel. Switch to Classic View, and then click
> > > > into
> > > > Phone Monitor Options.
> > > > 2. When Phone Monitor Options loads, click the Com Ports tab.
> > > > 3. Look through the list for COM's 5 and 6. Select and enable them. Then
> > > > Apply and Ok.
> > > > 4. Wait a few moments, and then reconnect your K610i.
> > > >
> > > > If the Sony Ericsson PC Suite does not automatically detect the handset,
> > > > please try the How to Connect Wizard.
> > > >
> > > >
> > > > Kind Regards,
> > > > D--- H---
> > > >
> > > > Email:
> > > > To: questions.gb@support.sonyericsson.com
> > > >
> > > >
> > > >
> > > > Opinion: Problem installing software for mobile phone.
> > > >
> > > > Phone Sony Ericsson K610i
> > > >
> > > > Computer Details:
> > > > Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32
> > > > bit
> > > > System)
> > > > Hard Drive 320 GB
> > > > RAM 2046 MB
> > > >
> > > > I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
> > > > having first ascertained that 2.10.21 exe is compatible with Vista home
> > > > premium.
> > > >
> > > > Following instructions on how to connect the phone , the phone display
> > > > shows
> > > > “File Transfer” while the computer searches for connected phone and
> > > > reports
> > > > that “no connected phone was found”. I checked all connections and
> > > > repeated
> > > > the process a number of times with the same result.
> > > >
> > > > Following trouble shooting steps.
> > > >
> > > > Although the USB cable is properly connected to the phone (switched on)
> > > > and
> > > > to the computer, the Hardware wizard does not start.?
> > > >
> > > > Checking in Device Manager
> > > >
> > > > Under Universal Serial BUS Controllers-
> > > > Sony Ericsson Device 046 driver and
> > > > Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
> > > >
> > > > Under Ports (COM & LPT)
> > > > Sony Ericsson Device 116 USB WMC Device Management (COM6) and
> > > > Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
> > > >
> > > > Checking for updated software Windows reports for each of the above
> > > > devices
> > > > that the best driver software is already installed.
> > > >
> > > > “ Other devices” is not listed in Device Manager. I was, therefore,
> > > > unable to install the drivers using the “Windows install hardware wizard
> > > > “ in
> > > > the manner described.
> > > >
> > > > What has gone wrong? How do I resolve this issue?
> > > >
> > > > Thank You
> > > >
> > > > JJ Mac
> > >
> > > John...
> > >
> > > Are you using the PC Suite Ver. 2.10.34? I downloaded and installed it, ran
> > > the How to Connect wizard, selected Bluetooth, and all is well. Are you
> > > using cable, Bluetooth or IR? Did you initially set up a sync partnership on
> > > you PC?
> > >
> > > Dave
> > >

Reply With Quote
  #6 (permalink)  
Old 07-17-2007
Dave Quail
 

Posts: n/a
Re: Unable to connect SonyEricsson mobile phone to (Vista) compute

"jj mac" <jj mac@discussions.microsoft.com> wrote in message
news:247B66E8-B7DF-402C-B106-50BD9B5D5DB7@microsoft.com...
> Hi nynaeve
> I suppose it is good to know that I am not the only one having trouble
> with
> the SonyEricsson PC Suite. You may be interested in an update on what I
> have been up to.
> I suspected that my antivirus program might be preventing the PC Suite
> from
> installing properly. So I downloaded PC suite ver 2.10.34 , saved it on
> flash memory stick, then uninstalled it from my computer, disabled my
> antivirus program ,my Firewall & my Spam killer (having first disconnected
> from the internet). After reinstalling the SE suite to my amazement it
> worked. My phone connection was established and I was able to transfer
> photos from my camera to my computer hard disk. Then I lost it, I don’t
> know
> why, my phone connection dropped and I could not re-establish the
> connection.
> I decided to repeat the above procedure. This time during the
> installation
> procedure I was asked if I wanted to install SonyEricsson Vista Compatible
> network adapters. That struck me as odd because I had not been asked that
> question before. However, I probably foolishly agreed. Not only does the
> SE
> program suite not work but McAfee now reports that I may have a worm in my
> computer , that a program is trying to send email messages from my
> computer
> and as a result (McAfee) has put a block on Windows Mail. I can still
> receive
> Emails but I can’t send any.
> I uninstalled the SE program again but my mail is still blocked and that
> is
> a much more pressing problem for me right now. I have scanned my computer
> with Spybot and McAfee free scan and only a couple of cookies were
> detected
> and removed but the block remains. There is a link I could click which
> would
> enable me to remove the block but without being sure of what I am doing I
> am
> afraid to do so. Any advice on his matter would be most welcome.
> Returning to the SonyEricsson saga. I installed the PC suite ver. 2.10.34
> on my old PCPro computer and it worked fine. I may not bother trying to
> install it on my new Vista Computer again or at least not for a while
> until
> any bugs in the program are sorted out
>
> --
> JJ MacA
>
>
> "nynaeve" wrote:
>
>> Hi JJ and Dave ..
>>
>> Everytime I open my computer, there's and error message that says
>>
>> "CAPI_worker module has stopped working. A problem caused the program to
>> stop working correctly. Windows will close the program and notify you if
>> a
>> solution is available."
>>
>> I am confounded (and a little scared) that something is not working
>> properly.. but the HP security center is not detecting anything .. and
>> all is
>> well it seems .. I didnt know what can be wrong until I read your thread
>> ..
>>
>> I recently downloaded my PC suite (from SE webpage) and I am also having
>> trouble with the phone and PC connection (it doesn't detect my phone
>> although
>> I can still transfer file from pc to phone) .. I also have a cable
>> connection
>> ..
>>
>> Can it be that although SE says theyre vista compatible already, there
>> are
>> still kinks?
>>
>> This doesn't help you JJ I know .. Im just "happy" that Im not the only
>> one
>> to have this problem .. and it seems that the pc suite is the cause of
>> the
>> error message.
>>
>> Thanks and good luck to us both.
>>
>>
>>
>>
>> "jj mac" wrote:
>>
>> > Many thanks Dave for your help.
>> > No, I did not have PC Suite ver 2.10.34 installed. I do, however, have
>> > it
>> > installed now having first uninstalled ver. 2.10.21 which I had been
>> > using.
>> > The installation went smoothly and was successfully completed. I am
>> > using a
>> > cable (USB) connection.
>> > I don’t have any sync partnerships set up on my computer. Using the
>> > connection wizard, selecting How to Connect guide I selected USB Cable,
>> > searching for connected phone commences and after a short period
>> > reports
>> > that no connected phone was found.
>> > I really don’t know why there is no communication between my phone and
>> > the
>> > computer. The drivers appear to be installed correctly. If I click on
>> > Device
>> > Manager and select PORTS (COM & LTP)
>> > Sony Ericsson Device 116 USB WMC Device Management (COM 6) which
>> > contains 3
>> > driver files
>> > C:\Winsows|System32\Drivers\s116cm.sys
>> > C:\Winsows|System32\Drivers\s116cmnt.sys
>> > C:\Winsows|System32\Drivers\s116mgmt.sys and
>> > Sony Ericsson Device 116 USB WMC OBEX Interface (COM 5) also containing
>> > 3
>> > driver files
>> > C:\Winsows|System32\Drivers\s116cm.sys
>> > C:\Winsows|System32\Drivers\s116cmnt.sys
>> >
>> > C:\Winsows|System32\Drivers\s116obex.sys
>> > are listed.
>> > However, if I now open the Phone Monitor Options in Control Panel “My
>> > Sony
>> > Ericsson” is listed but when I click on COM PORTS the com port box
>> > opens with
>> > a note saying “You can stop or start Phone Monitor from searching for
>> > connected phones on specific COM PORTS by disabling or enabling them
>> > in the
>> > list”.
>> > However, none are listed notwithstanding the fact that COM5 & COM6
>> > ports are
>> > shown in Device Manager-PORTS (see above) . It would ,therefore,
>> > appear that
>> > there is a problem which is preventing the Ports from being listed in
>> > “phone
>> > monitor options” and stopping phone monitor from searching for
>> > connected
>> > phones.
>> >
>> > After installing PC suite ver 2.10.34 I no longer get the error message
>> > “Run
>> > a legacy CPL elevated has stopped working” which I had been getting
>> > with ver
>> > 2.10.21 but I now get an error message when I start the computer
>> > “CAPI_Worker
>> > Module has stopped working”. I had also been getting a message “Unable
>> > to
>> > create device Manager instance” but that has stopped appearing.
>> > I am beginning to suspect that the McAfee antivirus which is installed
>> > on
>> > my computer may be causing problems.
>> > Regards
>> >
>> > --
>> > JJ MacA
>> >
>> >
>> > "Dave Quail" wrote:
>> >
>> > > "jj mac" <jj mac@discussions.microsoft.com> wrote in message
>> > > news:8A675275-8500-43F5-A937-22688E66EA44@microsoft.com...
>> > > > Halo
>> > > >
>> > > > I am unable to connect my Sony Ericsson mobile phone to my (Vista
>> > > > home
>> > > > premium) Dell computer.
>> > > >
>> > > > I have taken the issue up with Sony Ericsson support and append
>> > > > extracts
>> > > > from correspondence with them. You will note that they have
>> > > > concluded
>> > > > that
>> > > > the issue is not due to the Sony Ericsson PC Suite application and
>> > > > advise
>> > > > that I should refer the problem (run a legacy CPL has stopped
>> > > > working) to
>> > > > Microsoft. I have not been notified if a solution is available
>> > > > Any help with this issue would be appreciated.
>> > > >
>> > > > EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest
>> > > > first)
>> > > >
>> > > > Dear John,
>> > > >
>> > > > Thank you for contacting the Sony Ericsson Call Centre.
>> > > >
>> > > > With regards to your enquiry, unfortunately this current issue
>> > > > cannot be
>> > > > solved by Sony Ericsson as the issue is not due to the PC Suite
>> > > > application.
>> > > > Please contact Microsoft for more information.
>> > > >
>> > > >
>> > > > Kind Regards,
>> > > >
>> > > >
>> > > > Sony Ericsson Call Centre
>> > > >
>> > > >
>> > > > Email:
>> > > > To: questions.gb@support.sonyericsson.com
>> > > > From: jj mac
>> > > > Subject: Re: Case : 71115860
>> > > > Many thanks for your reply to my query. I have come up against a
>> > > > further
>> > > > problem. When I click on Com Ports in the phone monitor options box
>> > > > I get
>> > > > an
>> > > > error message "Run a legacy CPL elevated has stopped working. A
>> > > > problem
>> > > > caused the program to stop working correctly. Windows will close
>> > > > the
>> > > > program
>> > > > & notify you if a solution is available" No such notification has,
>> > > > however,
>> > > > been received
>> > > > I appreciate that the Sonyericsson software may not be causing this
>> > > > problem
>> > > > and you may be unable to provide a solution to it but if you can I
>> > > > would
>> > > > be
>> > > > very pleased to hear from you again. --
>> > > > ---
>> > > > Original Message -
>> > > >
>> > > > Dear John
>> > > >
>> > > > Thank you for contacting the Sony Ericsson Call Centre.
>> > > >
>> > > > With regards to your enquiry, please try the following:
>> > > >
>> > > > 1. Go to Start -> Control Panel. Switch to Classic View, and then
>> > > > click
>> > > > into
>> > > > Phone Monitor Options.
>> > > > 2. When Phone Monitor Options loads, click the Com Ports tab.
>> > > > 3. Look through the list for COM's 5 and 6. Select and enable them.
>> > > > Then
>> > > > Apply and Ok.
>> > > > 4. Wait a few moments, and then reconnect your K610i.
>> > > >
>> > > > If the Sony Ericsson PC Suite does not automatically detect the
>> > > > handset,
>> > > > please try the How to Connect Wizard.
>> > > >
>> > > >
>> > > > Kind Regards,
>> > > > D--- H---
>> > > >
>> > > > Email:
>> > > > To: questions.gb@support.sonyericsson.com
>> > > >
>> > > >
>> > > >
>> > > > Opinion: Problem installing software for mobile phone.
>> > > >
>> > > > Phone Sony Ericsson K610i
>> > > >
>> > > > Computer Details:
>> > > > Processor Intel E6300 Duo Core 2 Operating System Vista home
>> > > > premium (32
>> > > > bit
>> > > > System)
>> > > > Hard Drive 320 GB
>> > > > RAM 2046 MB
>> > > >
>> > > > I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my
>> > > > computer
>> > > > having first ascertained that 2.10.21 exe is compatible with Vista
>> > > > home
>> > > > premium.
>> > > >
>> > > > Following instructions on how to connect the phone , the phone
>> > > > display
>> > > > shows
>> > > > “File Transfer” while the computer searches for connected phone and
>> > > > reports
>> > > > that “no connected phone was found”. I checked all connections
>> > > > and
>> > > > repeated
>> > > > the process a number of times with the same result.
>> > > >
>> > > > Following trouble shooting steps.
>> > > >
>> > > > Although the USB cable is properly connected to the phone (switched
>> > > > on)
>> > > > and
>> > > > to the computer, the Hardware wizard does not start.?
>> > > >
>> > > > Checking in Device Manager
>> > > >
>> > > > Under Universal Serial BUS Controllers-
>> > > > Sony Ericsson Device 046 driver and
>> > > > Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
>> > > >
>> > > > Under Ports (COM & LPT)
>> > > > Sony Ericsson Device 116 USB WMC Device Management (COM6) and
>> > > > Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
>> > > >
>> > > > Checking for updated software Windows reports for each of the above
>> > > > devices
>> > > > that the best driver software is already installed.
>> > > >
>> > > > “ Other devices” is not listed in Device Manager. I was,
>> > > > therefore,
>> > > > unable to install the drivers using the “Windows install hardware
>> > > > wizard
>> > > > “ in
>> > > > the manner described.
>> > > >
>> > > > What has gone wrong? How do I resolve this issue?
>> > > >
>> > > > Thank You
>> > > >
>> > > > JJ Mac
>> > >
>> > > John...
>> > >
>> > > Are you using the PC Suite Ver. 2.10.34? I downloaded and installed
>> > > it, ran
>> > > the How to Connect wizard, selected Bluetooth, and all is well. Are
>> > > you
>> > > using cable, Bluetooth or IR? Did you initially set up a sync
>> > > partnership on
>> > > you PC?
>> > >
>> > > Dave
>> > >


Hi Guys...

It is working on my PC, but the Bluetooth connection is a hit-and-miss
affair. I am now connecting through USB, which seems a bit better. I feel
this Suite is far from ready though. b.t.w. Check your Reliability
Monitor...mine shows continual errors with Syncmldesktop, and other Suite
modules.

Dave

Reply With Quote
  #7 (permalink)  
Old 12-14-2007
marc
 

Posts: n/a
RE: Unable to connect SonyEricsson mobile phone to (Vista) computer
hi,
abit new 2 this but here goes. I have encountered the same problem. this is
a new computor wiv, apart from the software that came installed on the
computor when I bought it and a virus checker the only other prog installed
was the PC suite for my Sony Ericsson K800i. after installing this program I
have been getting this error message "CAPI_Worker Module" blah blah!so me
thinks its deffinately there PC Suite. if ya get it fixed let me know please.
Marc

"jj mac" wrote:

> Halo
>
> I am unable to connect my Sony Ericsson mobile phone to my (Vista home
> premium) Dell computer.
>
> I have taken the issue up with Sony Ericsson support and append extracts
> from correspondence with them. You will note that they have concluded that
> the issue is not due to the Sony Ericsson PC Suite application and advise
> that I should refer the problem (run a legacy CPL has stopped working) to
> Microsoft. I have not been notified if a solution is available
> Any help with this issue would be appreciated.
>
> EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)
>
> Dear John,
>
> Thank you for contacting the Sony Ericsson Call Centre.
>
> With regards to your enquiry, unfortunately this current issue cannot be
> solved by Sony Ericsson as the issue is not due to the PC Suite application.
> Please contact Microsoft for more information.
>
>
> Kind Regards,
>
>
> Sony Ericsson Call Centre
>
>
> Email:
> To: questions.gb@support.sonyericsson.com
> From: jj mac
> Subject: Re: Case : 71115860
> Many thanks for your reply to my query. I have come up against a further
> problem. When I click on Com Ports in the phone monitor options box I get an
> error message "Run a legacy CPL elevated has stopped working. A problem
> caused the program to stop working correctly. Windows will close the program
> & notify you if a solution is available" No such notification has, however,
> been received
> I appreciate that the Sonyericsson software may not be causing this problem
> and you may be unable to provide a solution to it but if you can I would be
> very pleased to hear from you again. --
> ---
> Original Message -
>
> Dear John
>
> Thank you for contacting the Sony Ericsson Call Centre.
>
> With regards to your enquiry, please try the following:
>
> 1. Go to Start -> Control Panel. Switch to Classic View, and then click into
> Phone Monitor Options.
> 2. When Phone Monitor Options loads, click the Com Ports tab.
> 3. Look through the list for COM's 5 and 6. Select and enable them. Then
> Apply and Ok.
> 4. Wait a few moments, and then reconnect your K610i.
>
> If the Sony Ericsson PC Suite does not automatically detect the handset,
> please try the How to Connect Wizard.
>
>
> Kind Regards,
> D--- H---
>
> Email:
> To: questions.gb@support.sonyericsson.com
>
>
>
> Opinion: Problem installing software for mobile phone.
>
> Phone Sony Ericsson K610i
>
> Computer Details:
> Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32 bit
> System)
> Hard Drive 320 GB
> RAM 2046 MB
>
> I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
> having first ascertained that 2.10.21 exe is compatible with Vista home
> premium.
>
> Following instructions on how to connect the phone , the phone display shows
> “File Transfer” while the computer searches for connected phone and reports
> that “no connected phone was found”. I checked all connections and repeated
> the process a number of times with the same result.
>
> Following trouble shooting steps.
>
> Although the USB cable is properly connected to the phone (switched on) and
> to the computer, the Hardware wizard does not start.?
>
> Checking in Device Manager
>
> Under Universal Serial BUS Controllers-
> Sony Ericsson Device 046 driver and
> Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
>
> Under Ports (COM & LPT)
> Sony Ericsson Device 116 USB WMC Device Management (COM6) and
> Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
>
> Checking for updated software Windows reports for each of the above devices
> that the best driver software is already installed.
>
> “ Other devices” is not listed in Device Manager. I was, therefore,
> unable to install the drivers using the “Windows install hardware wizard “ in
> the manner described.
>
> What has gone wrong? How do I resolve this issue?
>
> Thank You
>
> JJ Mac

Reply With Quote
  #8 (permalink)  
Old 01-11-2008
Fog
 

Posts: n/a
RE: Unable to connect SonyEricsson mobile phone to (Vista) compute
Hi SE software doubters
First day with Vista Home Premium. All going well until I downloaded the SE
PC Suite from their support site which incidentally took an age to install.
As yet have not ran the suite but almost immediately the "CAPI_WORKER MODULE
HAS STOPPED WORKING" message appeared at start-up and occasionally during a
session. It may be unrelated but I also noticed that after
reactivating my machine from "save" status the detail in Google Earth
pictures was missing (restored by shutdown). If I uninstall the SE stuff will
this CAPI message disappear or would I need to do a full recovery?
DFog


"marc" wrote:

> hi,
> abit new 2 this but here goes. I have encountered the same problem. this is
> a new computor wiv, apart from the software that came installed on the
> computor when I bought it and a virus checker the only other prog installed
> was the PC suite for my Sony Ericsson K800i. after installing this program I
> have been getting this error message "CAPI_Worker Module" blah blah!so me
> thinks its deffinately there PC Suite. if ya get it fixed let me know please.
> Marc
>
> "jj mac" wrote:
>
> > Halo
> >
> > I am unable to connect my Sony Ericsson mobile phone to my (Vista home
> > premium) Dell computer.
> >
> > I have taken the issue up with Sony Ericsson support and append extracts
> > from correspondence with them. You will note that they have concluded that
> > the issue is not due to the Sony Ericsson PC Suite application and advise
> > that I should refer the problem (run a legacy CPL has stopped working) to
> > Microsoft. I have not been notified if a solution is available
> > Any help with this issue would be appreciated.
> >
> > EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)
> >
> > Dear John,
> >
> > Thank you for contacting the Sony Ericsson Call Centre.
> >
> > With regards to your enquiry, unfortunately this current issue cannot be
> > solved by Sony Ericsson as the issue is not due to the PC Suite application.
> > Please contact Microsoft for more information.
> >
> >
> > Kind Regards,
> >
> >
> > Sony Ericsson Call Centre
> >
> >
> > Email:
> > To: questions.gb@support.sonyericsson.com
> > From: jj mac
> > Subject: Re: Case : 71115860
> > Many thanks for your reply to my query. I have come up against a further
> > problem. When I click on Com Ports in the phone monitor options box I get an
> > error message "Run a legacy CPL elevated has stopped working. A problem
> > caused the program to stop working correctly. Windows will close the program
> > & notify you if a solution is available" No such notification has, however,
> > been received
> > I appreciate that the Sonyericsson software may not be causing this problem
> > and you may be unable to provide a solution to it but if you can I would be
> > very pleased to hear from you again. --
> > ---
> > Original Message -
> >
> > Dear John
> >
> > Thank you for contacting the Sony Ericsson Call Centre.
> >
> > With regards to your enquiry, please try the following:
> >
> > 1. Go to Start -> Control Panel. Switch to Classic View, and then click into
> > Phone Monitor Options.
> > 2. When Phone Monitor Options loads, click the Com Ports tab.
> > 3. Look through the list for COM's 5 and 6. Select and enable them. Then
> > Apply and Ok.
> > 4. Wait a few moments, and then reconnect your K610i.
> >
> > If the Sony Ericsson PC Suite does not automatically detect the handset,
> > please try the How to Connect Wizard.
> >
> >
> > Kind Regards,
> > D--- H---
> >
> > Email:
> > To: questions.gb@support.sonyericsson.com
> >
> >
> >
> > Opinion: Problem installing software for mobile phone.
> >
> > Phone Sony Ericsson K610i
> >
> > Computer Details:
> > Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32 bit
> > System)
> > Hard Drive 320 GB
> > RAM 2046 MB
> >
> > I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
> > having first ascertained that 2.10.21 exe is compatible with Vista home
> > premium.
> >
> > Following instructions on how to connect the phone , the phone display shows
> > “File Transfer” while the computer searches for connected phone and reports
> > that “no connected phone was found”. I checked all connections and repeated
> > the process a number of times with the same result.
> >
> > Following trouble shooting steps.
> >
> > Although the USB cable is properly connected to the phone (switched on) and
> > to the computer, the Hardware wizard does not start.?
> >
> > Checking in Device Manager
> >
> > Under Universal Serial BUS Controllers-
> > Sony Ericsson Device 046 driver and
> > Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
> >
> > Under Ports (COM & LPT)
> > Sony Ericsson Device 116 USB WMC Device Management (COM6) and
> > Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
> >
> > Checking for updated software Windows reports for each of the above devices
> > that the best driver software is already installed.
> >
> > “ Other devices” is not listed in Device Manager. I was, therefore,
> > unable to install the drivers using the “Windows install hardware wizard “ in
> > the manner described.
> >
> > What has gone wrong? How do I resolve this issue?
> >
> > Thank You
> >
> > JJ Mac

Reply With Quote
  #9 (permalink)  
Old 01-11-2008
Fog
 

Posts: n/a
RE: Unable to connect SonyEricsson mobile phone to (Vista) compute
Uninstalled SE PC Suite and CAP_WORKER message has disappeared.
DFog


"Fog" wrote:

> Hi SE software doubters
> First day with Vista Home Premium. All going well until I downloaded the SE
> PC Suite from their support site which incidentally took an age to install.
> As yet have not ran the suite but almost immediately the "CAPI_WORKER MODULE
> HAS STOPPED WORKING" message appeared at start-up and occasionally during a
> session. It may be unrelated but I also noticed that after
> reactivating my machine from "save" status the detail in Google Earth
> pictures was missing (restored by shutdown). If I uninstall the SE stuff will
> this CAPI message disappear or would I need to do a full recovery?
> DFog
>
>
> "marc" wrote:
>
> > hi,
> > abit new 2 this but here goes. I have encountered the same problem. this is
> > a new computor wiv, apart from the software that came installed on the
> > computor when I bought it and a virus checker the only other prog installed
> > was the PC suite for my Sony Ericsson K800i. after installing this program I
> > have been getting this error message "CAPI_Worker Module" blah blah!so me
> > thinks its deffinately there PC Suite. if ya get it fixed let me know please.
> > Marc
> >
> > "jj mac" wrote:
> >
> > > Halo
> > >
> > > I am unable to connect my Sony Ericsson mobile phone to my (Vista home
> > > premium) Dell computer.
> > >
> > > I have taken the issue up with Sony Ericsson support and append extracts
> > > from correspondence with them. You will note that they have concluded that
> > > the issue is not due to the Sony Ericsson PC Suite application and advise
> > > that I should refer the problem (run a legacy CPL has stopped working) to
> > > Microsoft. I have not been notified if a solution is available
> > > Any help with this issue would be appreciated.
> > >
> > > EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)
> > >
> > > Dear John,
> > >
> > > Thank you for contacting the Sony Ericsson Call Centre.
> > >
> > > With regards to your enquiry, unfortunately this current issue cannot be
> > > solved by Sony Ericsson as the issue is not due to the PC Suite application.
> > > Please contact Microsoft for more information.
> > >
> > >
> > > Kind Regards,
> > >
> > >
> > > Sony Ericsson Call Centre
> > >
> > >
> > > Email:
> > > To: questions.gb@support.sonyericsson.com
> > > From: jj mac
> > > Subject: Re: Case : 71115860
> > > Many thanks for your reply to my query. I have come up against a further
> > > problem. When I click on Com Ports in the phone monitor options box I get an
> > > error message "Run a legacy CPL elevated has stopped working. A problem
> > > caused the program to stop working correctly. Windows will close the program
> > > & notify you if a solution is available" No such notification has, however,
> > > been received
> > > I appreciate that the Sonyericsson software may not be causing this problem
> > > and you may be unable to provide a solution to it but if you can I would be
> > > very pleased to hear from you again. --
> > > ---
> > > Original Message -
> > >
> > > Dear John
> > >
> > > Thank you for contacting the Sony Ericsson Call Centre.
> > >
> > > With regards to your enquiry, please try the following:
> > >
> > > 1. Go to Start -> Control Panel. Switch to Classic View, and then click into
> > > Phone Monitor Options.
> > > 2. When Phone Monitor Options loads, click the Com Ports tab.
> > > 3. Look through the list for COM's 5 and 6. Select and enable them. Then
> > > Apply and Ok.
> > > 4. Wait a few moments, and then reconnect your K610i.
> > >
> > > If the Sony Ericsson PC Suite does not automatically detect the handset,
> > > please try the How to Connect Wizard.
> > >
> > >
> > > Kind Regards,
> > > D--- H---
> > >
> > > Email:
> > > To: questions.gb@support.sonyericsson.com
> > >
> > >
> > >
> > > Opinion: Problem installing software for mobile phone.
> > >
> > > Phone Sony Ericsson K610i
> > >
> > > Computer Details:
> > > Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32 bit
> > > System)
> > > Hard Drive 320 GB
> > > RAM 2046 MB
> > >
> > > I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
> > > having first ascertained that 2.10.21 exe is compatible with Vista home
> > > premium.
> > >
> > > Following instructions on how to connect the phone , the phone display shows
> > > “File Transfer” while the computer searches for connected phone and reports
> > > that “no connected phone was found”. I checked all connections and repeated
> > > the process a number of times with the same result.
> > >
> > > Following trouble shooting steps.
> > >
> > > Although the USB cable is properly connected to the phone (switched on) and
> > > to the computer, the Hardware wizard does not start.?
> > >
> > > Checking in Device Manager
> > >
> > > Under Universal Serial BUS Controllers-
> > > Sony Ericsson Device 046 driver and
> > > Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
> > >
> > > Under Ports (COM & LPT)
> > > Sony Ericsson Device 116 USB WMC Device Management (COM6) and
> > > Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
> > >
> > > Checking for updated software Windows reports for each of the above devices
> > > that the best driver software is already installed.
> > >
> > > “ Other devices” is not listed in Device Manager. I was, therefore,
> > > unable to install the drivers using the “Windows install hardware wizard “ in
> > > the manner described.
> > >
> > > What has gone wrong? How do I resolve this issue?
> > >
> > > Thank You
> > >
> > > JJ Mac

Reply With Quote
  #10 (permalink)  
Old 01-18-2008
Jon M
 

Posts: n/a
Re: Unable to connect SonyEricsson mobile phone to (Vista) compute
Dave,

I have just purchased a Sony Ericcson Mobile and I too cannot down load the
PC suite onto my PC which is running Vista.

I have seen your conversation on this topic last year but did you find a
resolution.

The error message I am getting is "the Operating System is not compatible"

When I go onto the Sony Ericsson Web site there appears that there should be
a link to a download for this problem but when you click on it "the page is
unavailable".

Any help you can give me would be most appreciated.

Thanks,

Jonathan

"Dave Quail" wrote:

> "jj mac" <jj mac@discussions.microsoft.com> wrote in message
> news:8A675275-8500-43F5-A937-22688E66EA44@microsoft.com...
> > Halo
> >
> > I am unable to connect my Sony Ericsson mobile phone to my (Vista home
> > premium) Dell computer.
> >
> > I have taken the issue up with Sony Ericsson support and append extracts
> > from correspondence with them. You will note that they have concluded
> > that
> > the issue is not due to the Sony Ericsson PC Suite application and advise
> > that I should refer the problem (run a legacy CPL has stopped working) to
> > Microsoft. I have not been notified if a solution is available
> > Any help with this issue would be appreciated.
> >
> > EXTRACTS FROM CORRESPONDENCE WITH SONY ERICSSON SUPPORT.(latest first)
> >
> > Dear John,
> >
> > Thank you for contacting the Sony Ericsson Call Centre.
> >
> > With regards to your enquiry, unfortunately this current issue cannot be
> > solved by Sony Ericsson as the issue is not due to the PC Suite
> > application.
> > Please contact Microsoft for more information.
> >
> >
> > Kind Regards,
> >
> >
> > Sony Ericsson Call Centre
> >
> >
> > Email:
> > To: questions.gb@support.sonyericsson.com
> > From: jj mac
> > Subject: Re: Case : 71115860
> > Many thanks for your reply to my query. I have come up against a further
> > problem. When I click on Com Ports in the phone monitor options box I get
> > an
> > error message "Run a legacy CPL elevated has stopped working. A problem
> > caused the program to stop working correctly. Windows will close the
> > program
> > & notify you if a solution is available" No such notification has,
> > however,
> > been received
> > I appreciate that the Sonyericsson software may not be causing this
> > problem
> > and you may be unable to provide a solution to it but if you can I would
> > be
> > very pleased to hear from you again. --
> > ---
> > Original Message -
> >
> > Dear John
> >
> > Thank you for contacting the Sony Ericsson Call Centre.
> >
> > With regards to your enquiry, please try the following:
> >
> > 1. Go to Start -> Control Panel. Switch to Classic View, and then click
> > into
> > Phone Monitor Options.
> > 2. When Phone Monitor Options loads, click the Com Ports tab.
> > 3. Look through the list for COM's 5 and 6. Select and enable them. Then
> > Apply and Ok.
> > 4. Wait a few moments, and then reconnect your K610i.
> >
> > If the Sony Ericsson PC Suite does not automatically detect the handset,
> > please try the How to Connect Wizard.
> >
> >
> > Kind Regards,
> > D--- H---
> >
> > Email:
> > To: questions.gb@support.sonyericsson.com
> >
> >
> >
> > Opinion: Problem installing software for mobile phone.
> >
> > Phone Sony Ericsson K610i
> >
> > Computer Details:
> > Processor Intel E6300 Duo Core 2 Operating System Vista home premium (32
> > bit
> > System)
> > Hard Drive 320 GB
> > RAM 2046 MB
> >
> > I downloaded & installed the Sony Ericsson PC suite 2.10.21 on my computer
> > having first ascertained that 2.10.21 exe is compatible with Vista home
> > premium.
> >
> > Following instructions on how to connect the phone , the phone display
> > shows
> > “File Transfer” while the computer searches for connected phone and
> > reports
> > that “no connected phone was found”. I checked all connections and
> > repeated
> > the process a number of times with the same result.
> >
> > Following trouble shooting steps.
> >
> > Although the USB cable is properly connected to the phone (switched on)
> > and
> > to the computer, the Hardware wizard does not start.?
> >
> > Checking in Device Manager
> >
> > Under Universal Serial BUS Controllers-
> > Sony Ericsson Device 046 driver and
> > Sony Ericsson Device 116 USB Ethernet Emulation (WAM) are listed
> >
> > Under Ports (COM & LPT)
> > Sony Ericsson Device 116 USB WMC Device Management (COM6) and
> > Sony Ericsson Device 116 USB WMC OBEX Interface (COM5) are listed
> >
> > Checking for updated software Windows reports for each of the above
> > devices
> > that the best driver software is already installed.
> >
> > “ Other devices” is not listed in Device Manager. I was, therefore,
> > unable to install the drivers using the “Windows install hardware wizard
> > “ in
> > the manner described.
> >
> > What has gone wrong? How do I resolve this issue?
> >
> > Thank You
> >
> > JJ Mac

>
> John...
>
> Are you using the PC Suite Ver. 2.10.34? I downloaded and installed it, ran
> the How to Connect wizard, selected Bluetooth, and all is well. Are you
> using cable, Bluetooth or IR? Did you initially set up a sync partnership on
> you PC?
>
> Dave
>

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