You make your point well.
I don't know what he got; and I don't know what Dell buyers are all getting.
I did see this promise which made me happy. I'm going to try to find out
directly from Roundrock how they are handling this explicit promise this
week, but the OP should be able to clarify this fast by reading off the DVD.
From the Dell Blog Direct2Dell which has a lot of good hdw information that
can be extrapolated to any pc maker:
Bloatware, Operating System Discs and Dell Software Support
This was written at the link above in Feb. 2007:
"Update: Thanks to Direct2Dell reader Steven and a couple of Dell employees
for pointing out a mistake I made in my original post. When I wrote this,
the OS media was listed as an option in the configurator for $0. I mis-read
the number, and for that mistake, I apologize. Also, though this been in
the works for some time before now, it's now official. For U.S. consumer
and small business customers, all systems will now ship with an operating
system disc. This change will take effect in Europe by later next month. In
Asia, things are unchanged—we've always shipped OS discs with systems
"Ronnie Vernon MVP" <email@example.com> wrote in message
> The OEM disk that Dell supplied you with is probably a simple recovery
> disk which means that it will not have the repair tools available that a
> retail disk has. FWIW, Dell IS responsible for supporting this OEM version
> of Vista. This is why they get a deep discount on these versions.
> The recovery console has been removed in the Vista retail disk, but it
> does have a command prompt where most of the recovery console commands are
> still available. Regedit and all of the other options can be accessed form
> the command prompt.
> Ronnie Vernon
> Microsoft MVP
> Windows Shell/User
> "Bill Haught" <firstname.lastname@example.org> wrote in message
>> The Windows CD/DVD boots to a graphical interface and a window for
>> installing Windows.
>> Even the boot menu accessed with F8 doesn't let you boot to a command
>> I tried System Restore. I get McAfee back, but when I try to update I
>> get a blank window.
>> On second thought, you probably can forget about solving my problem
>> unless I am missing something here, although I would like to know if the
>> command prompt and tools such as regedit import/export, and Recovery
>> Console have in fact disappeared. From what I've read in this forum so
>> far, it sounds like repair tools in non-OEM versions and
>> ultimate/business/enterprise editions aren't available to us OEM Home
>> Premium and down end-lusers.
>> "Bill Haught" <email@example.com> wrote in message
>>>I had a problem uninstalling McAfee so I could try reinstalling (which I
>>>was also having trouble with). Since I had a problem deleting a registry
>>>key they suggested I contact my OS vendor. My OS vendor (Dell, I
>>>believe) only supports hardware issues.
>>> OS: Windows Home premium
>>> Error: Cannot delete
>>> Error while deleting key.
>>> Command-line regedit seems unavailable in Vista (at least the Home
>>> Premium or Dell provided Home Premium). The same seems true of recovery
>>> console. I wonder if there would have been permission errors there too.
>>> Any suggestions beside "backup data and reinstall Windows"?