RE: Express Upgrade a farce
I have also had problems with Microsoft/Moduslink, I wanted the "cheap"
upgrade to Vista Business with the purchase of new Toshiba laptop, would
never have bought laptop otherwise. I followed instructions provided by
From what I understand Microsoft has "outsourced" this process to MODUSLINK,
I captured new laptop/payment details on website, I received a confirmation
of order from MODUSLINK, MODUSLINK confirmation email said it was likely to
take some time to be shipped (6+ weeks). Towards end of May I checked the
status, order had changed to "cancelled", whereas previously it was "to be
shipped". I had received no notification of cancellation.
Ironically my problem is that Moduslink have not deducted payment, due to
this I dont have a leg to stand on as there is no payment. I still want the
upgrade both moduslink/microsoft are saying there hands are tied, offer no
longer stands, "tough" contact manufacturer (Toshiba). To me they all have a
hand in this, it is easy to fob a customer onto someone else.
Contact Citizens Advice Bureau, Watchdog, Which and raise the profile on
this shocking treatment, theres a lot of us out there not very happy ....
> Has anyone else had tremendous trouble with ModusLink BV located in Holland
> serving express upgrades on behalf of Microsoft? I have been charged three
> times for one Vista disk postage and packaging. I'd love to hear other
> people's experiences on the matter. ModusLink charged me three times in March
> and April and I'm yet to hear from them regarding a refund. Not impressed.
> These people represent Microsoft's marketing interests and are making a very
> negative impression.
> -- acontiae