Microsoft Windows Vista Community Forums - Vistaheads
Recommended Download



Welcome to the Microsoft Windows Vista Community Forums - Vistaheads, YOUR Largest Resource for Windows Vista related information.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so , join our community today!

If you have any problems with the registration process or your account login, please contact us.

Driver Scanner

Installer Issue

microsoft.public.windows.vista.installation setup






Speedup My PC
Reply
  #1 (permalink)  
Old 06-12-2007
Jimbo
 

Posts: n/a
Installer Issue
I am running Windows Update for Vista Business 64Bit and get this error
message when running windows updates. I just attached a PDA, and, couldn't
get ActiveSync to install. "The Windows Installer Service could not be
accessed. This can occure if the Windows Installer is not correctly
installed. Contact your support personnel for assistance" Any thoughts???
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 06-15-2007
Chad Harris
 

Posts: n/a
Re: Installer Issue
Hi Jimbo--

Try the good ole 'Error 1719 MSKB' while made for XP should work in Vista.

Don't dispair that the title is for error 1719. Just follow Part One:

The Win Installer Service Could Not Be Accessed
http://support.microsoft.com/kb/315346

Good luck,

CH


"Jimbo" <Jimbo@discussions.microsoft.com> wrote in message
news:41BFA66B-0C3D-4F4F-BF74-7A4DDF91928D@microsoft.com...
>I am running Windows Update for Vista Business 64Bit and get this error
> message when running windows updates. I just attached a PDA, and, couldn't
> get ActiveSync to install. "The Windows Installer Service could not be
> accessed. This can occure if the Windows Installer is not correctly
> installed. Contact your support personnel for assistance" Any
> thoughts???


Reply With Quote
  #3 (permalink)  
Old 06-15-2007
Chad Harris
 

Posts: n/a
Re: Installer Issue
Jimbo--

In looking at the hits for this error on Vista when the msiexec has become
dissociated, I have seen reports that the MSKB for XP which does work in XP
doesn't work in Vista nor does SFC. If that's the case for you, then try
recovering from the Vista DVD this way:

You can try a restore point to before this happened or you can try the
steps
below for a Startup Repair from the Recovery Link on the DVD if you have a
Vista DVD:

Pressing F8 repeatedly when you seem the firmware screen may be is a generic
way to launch Windows RE on some OEM Vista computers.

Startup Repair will look like this when you put in the Vista DVD:

http://www.vistaclues.com/wp-content...r-computer.png

You run the startup repair tool this way (and system restore from here is
also sometimes effective):

http://support.microsoft.com/kb/925810/en-us

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreins...rtup/index.htm


I'm going to give you a bunch of links and most of them you won't have to
use, but they are alternative ways to fix Vista.

Right now I want you to put in the DVD and restart. It will automatically
take you to this on your screen:

http://www.vistaclues.com/wp-content...r-computer.png

That will allow you to go to the Vista setup that has a Repair link on the
lower left corner>click it and then you'll see a gray backgrounded list and
I want you to click Startup Repair from it and follow the directions.

The gray screen after you click the first link in the above pic will look
like this:

http://www.windowsreinstall.com/winv...ir/Image17.gif

Click Startup Repair, the link at the top and after it scans>click OK and
let it try to repair Vista. It will tell you if it does, and if not

This should work, but if not,then you can follow the alternative ways to fix
this including booting into Safe Mode by tapping the F8 key and using System
Restore.

Directions and links for alternative ways to fix this are below, but I hope
you won't need them:

If you have any questions on getting the Startup Repair done, just post
them.

If you have a Vista DVD try Startup Repair. If that doesn't work, try
SafeMode>System Restore from the Recovery Environment, and you always have
the F8 advanced options ( five of them including Last Known Good
Configuration) and a repair install (with the DVD) as well.

In addition you can use the Bootsect tool to manually repair the boot sector
by accessing the command prompt from the DVD or from F8 and typing at the
prompt:

****Ten Methods to Repair BSOD No Boots or Serious Problems in Windows
Vista****

***Startup Repair and System Restore from the Win Recovery Environment on
the DVD***

Although MSFT's Official Party Line as expressed by the Win RE team is that
Startup Repair is only to fix startups, like a lot of features rtm'd that
have broader application, so does Startup Repair. I have used it many times
to fix major systemic problems in Vista when it would still boot
successfully, and am talking with them to try to find out why they seem to
bill it as only fixing startup problems.

You can run Startup Repair by putting your Vista DVD in after theanguage
screen in setup. You can also run System Restore from the same
location.

You run the startup repair tool this way (and system restore from here is
also sometimes effective):

http://support.microsoft.com/kb/925810/en-us

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreins...rtup/index.htm

Note The computer must be configured to start from a CD or from a DVD. For
information about how to configure the computer to start from a CD or from a
DVD, see the information that came with the computer.
2. Restart the computer. To do this, click Start, click the arrow next to
the Lock button, and then click Restart.

This usually means that you enter bios setup by whatever key or keys
(sometimes there is more than one key that will do it for your model--go to
pc manufacturer site) and configure CD to be first in the boot order (this
will allow you to boot from the Vista DVD as well):

See for ref:
Access/Enter Motherboard BIOS (applies to Vista as well)
http://www.michaelstevenstech.com/bios_manufacturer.htm

Boot Order in Bios (Set Boot from HD 1st)
http://www.short-media.com/images/mm...ios/bios03.jpg

Note If you cannot restart the computer by using this method, use the power
button to turn off the computer. Then, turn the computer back on.

3. Set your language preference, and then click Next.

Note In most cases, the startup repair process starts automatically, and you
do not have the option to select it in the System Recovery Options menu.

4. Click Repair your computer.

5. In the System Recovery Options dialog box, click the operating system
that you want to repair, and then click Next.

6. In the System Recovery Options menu, click Startup Repair to start the
repair process.

7. When the repair process is complete, click Finish.

Additional References for Startup Repair With Screenshots:

How to Use Startup Repair:

***Accessing Windows RE (Repair Environment):***

1) Insert Media into PC (the DVD you burned)

2) ***You will see on the Vista logo setup screen after lang. options in the
lower left corner, a link called "System Recovery Options."***

Screenshot: System Recovery Options (Lower Left Link)
http://blogs.itecn.net/photos/liuhui...4/500x375.aspx

Screenshot: (Click first option "Startup Repair"
http://www.leedesmond.com/images/img...SysRecOpt2.bmp

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreins...rtup/index.htm

3) Select your OS for repair.

4) Its been my experience that you can see some causes of the crash from
theWin RE feature:

You'll have a choice there of using:

1) Startup Repair
2) System Restore
3) Complete PC Restore
___________________

In addition you can use the Bootsect tool to manually repair the boot sector
by accessing the command prompt from the DVD or from F8 and typing at the
prompt:

Bootsect.exe is available from the \Boot\folder of the Windows Vista DVD and
can be run from within System Recovery or Windows XP on a dual boot.


1. Use Bootsect.exe to restore the Windows Vista MBR and the boot code that
transfers control to the Windows Boot Manager program. To do this, type the
following command at a command prompt: Drive:\boot\Bootsect.exe /NT60 All

In this command, Drive is the drive where the Windows Vista installation
media is located.

Note The boot folder for this step is on the DVD drive.
2. Use Bcdedit.exe to manually create an entry in the BCD Boot.ini file for
the earlier version of the Windows operating system. To do this, type the
following commands at a command prompt.

Note In these commands, Drive is the drive where Windows Vista is
installed. . Drive:\Windows\system32\Bcdedit /create {ntldr} -d "Description
for earlier Windows version"

Note In this command, Description for earlier Windows version can be any
text that you want. For example, Description for earlier Windows version can
be "Windows XP" or "Windows Server 2003".
.. Drive:\Windows\system32\Bcdedit /set {ntldr} device partition=x:

Note In this command, x: is the drive letter for the active partition.
.. Drive:\Windows\system32\Bcdedit /set {ntldr} path \ntldr
.. Drive:\Windows\system32\Bcdedit /displayorder {ntldr} -addlast

3. Restart the computer.
____________________________
******Using the BootRec.exe Tool

Using the System Recovery Tool from the Repair link on the DVD after the
language choice in the lower left hand corner you can select command prompt
and you have the following options:

Bootrec.exe (You can use this tool to recover Vista even when you do not
receive the error message that is the title of the 2nd linked MSKB below):

How to use the Bootrec.exe tool in the Windows Recovery Environment to
troubleshoot and repair startup issues in Windows Vista

http://support.microsoft.com/kb/927392/en-us

Error message when you start Windows Vista: "The Windows Boot Configuration
Data file is missing required information"
http://support.microsoft.com/kb/927391/en-us
__________________________________________________ ___________
***Using the F8 Environment or a Repair Install from the DVD:***

Pressing F8 repeatedly when you seem the firmware screen may be is a generic
way to launch Windows RE on some OEM Vista computers.

See for ref:
Access/Enter Motherboard BIOS (Applies to Vista as well)
http://www.michaelstevenstech.com/bios_manufacturer.htm

Boot Order in Bios (Set Boot from HD 1st)
http://www.short-media.com/images/mm...ios/bios03.jpg

Repair Install (for XP or Vista)
http://www.microsoft.com/windowsxp/u...ps/doug92.mspx

Repair Install (Method 2): (for XP or Vista)
http://support.microsoft.com/default.aspx/kb/315341

***Taking Full Advantage of the F8 Options (Windows Advanced Options Menu)
by starting the PC and tapping F8 once per second when the firmware screen
with the pc manufacturer's name shows a few seconds after restarting***:

The F8 options in Vista are the same as XP, and the link for Safe Mode Boot
options is labled XP by MSFT but they are the same for Vista (they haven't
updated to add Vista to the title as they have with several MSKBs that apply
to both).

Again, pressing F8 repeatedly when you seem the firmware screen may be is a
generic way to launch Windows RE on some OEM Vista computers.

You could also:

Think: I have 4 different ways to get back my XP at F8 and try 'em in order.
1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd
prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good
Configuration


Try to F8 to the Windows Adv Options Menu>try 3 safe modes there (I don't
use WGA) and Last Known Good>then I go to Win RE in Vista. That gives you a
choice of Safe Mode, Safe Mode with Networking,and Safe Mode with Command
Prompt.

These methods are outlined in

A description of the Safe Mode Boot options in Windows XP/and Vista
http://support.microsoft.com/kb/315222/

Frequently Asked Questions Regarding System Restore from MSFT:

http://www.microsoft.com/technet/pro.../faqsrwxp.mspx


System Restore can be run from the Win RE recovery environment from the same
link as Startup Repair, and sometimes it will work from one F8 safe mode
location or from the Win Recovery Environment when it won't work from other
locations.


How to start the System Restore tool at a command prompt in Windows XP

http://support.microsoft.com/default...b;en-us;304449


Repair Install: (This option has the best chance of succeeding and it
preserves everything in your OS--you do not lose anything with this option):

Make sure the DVD you have is a Vista DVD. Many OEMs will send you a
Recovery DVD and it may restore you to factory settings, but a high
percentage of the time it does not in my experience.

Pitfalls: If the DVD came from friend or relative or P2P, you may have
problems. P2P besides being illlegal in many countries including the U.S.
can be corrupt. If CD came from friend or relative, they may have given
you the CD to use but if product key is in use, MSFT is not going to accept
it for activation. Make sure you clean the CD carefully using proper
cleaning fluid and strokes that radiate from center like spokes on a wheel.

Again a repair install has the most likely chance to succeed in XP, (and can
work in Vista) but you need
to have a Vista DVD.

First, in order to do a Repair Install You must boot to the bios setup and
position booting from the "CD" first in the boot order--it probably will not
say DVD but might.

Booting to Bios Setup:

For 85% of PC's and all Dells you can tap the F2 key to reach bios setup.

How To Enable DVD/CD Rom Support (put CD boot first) in bios setup boot
order:

http://xphelpandsupport.mvps.org/how..._support_i.htm

Screen Shot of bios setup boot order:
http://www.poy.net/proxy/bios2.jpg

Repair Install Does Not Lose Anything; you may need to try 2-3 times but
that's rare.

How To Repair Install (Applies to Vista as well as XP)

http://support.microsoft.com/kb/3153...22120121120120

Screen Shot Repair Install
http://www.windowsreinstall.com/winx...exfullpage.htm

Good luck,

CH




"Jimbo" <Jimbo@discussions.microsoft.com> wrote in message
news:41BFA66B-0C3D-4F4F-BF74-7A4DDF91928D@microsoft.com...
>I am running Windows Update for Vista Business 64Bit and get this error
> message when running windows updates. I just attached a PDA, and, couldn't
> get ActiveSync to install. "The Windows Installer Service could not be
> accessed. This can occure if the Windows Installer is not correctly
> installed. Contact your support personnel for assistance" Any
> thoughts???


Reply With Quote
  #4 (permalink)  
Old 06-21-2007
Jimbo
 

Posts: n/a
Re: Installer Issue
Chad,

Thanks for all the info. I am a consultant and learning Vista. I ended up
completely redoing the drive, as I had all my data backed up. I am, however,
going to print and study this information.

Thanks!

"Chad Harris" wrote:

>c

Reply With Quote
  #5 (permalink)  
Old 08-15-2007
WallyK
 

Posts: n/a
Re: Installer Issue
Chad:

I am having this very same problem. I already found the kb entry 31546.
They posted 2 methods to fix this. I tried method 1, and it did not work.
I attempted method 2, which would "reinstall" the installer. To do this you
have to rename certain files, i.e. msi.dll. When I tried to rename, I got a
message saying I was not authorized to perform the function. Do you have to
be signed on as "The Administrator" to modify system files, or can I just
change the attributes of the files to not be system files?
I was signed on as an administrator.

Thanks for your help



"Chad Harris" wrote:

> Hi Jimbo--
>
> Try the good ole 'Error 1719 MSKB' while made for XP should work in Vista.
>
> Don't dispair that the title is for error 1719. Just follow Part One:
>
> The Win Installer Service Could Not Be Accessed
> http://support.microsoft.com/kb/315346
>
> Good luck,
>
> CH
>
>
> "Jimbo" <Jimbo@discussions.microsoft.com> wrote in message
> news:41BFA66B-0C3D-4F4F-BF74-7A4DDF91928D@microsoft.com...
> >I am running Windows Update for Vista Business 64Bit and get this error
> > message when running windows updates. I just attached a PDA, and, couldn't
> > get ActiveSync to install. "The Windows Installer Service could not be
> > accessed. This can occure if the Windows Installer is not correctly
> > installed. Contact your support personnel for assistance" Any
> > thoughts???

>
>

Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
R&R Installer =?Utf-8?B?QnJhZDEyNDU=?= microsoft.public.windows.vista.general 3 08-21-2009 20:11
Agentix Installer 1.9.13 VistaDev Vista Software Development Feed 0 05-19-2007 02:07
installer 4.0 Dchx.Dai microsoft.public.windows.vista.general 1 03-01-2007 03:06
Windows Installer Jill microsoft.public.windows.vista.general 0 02-22-2007 20:30




All times are GMT +1. The time now is 05:49.




Driver Scanner - Free Scan Now

Vistaheads.com is part of the Heads Network. See also XPHeads.com , Win7Heads.com and Win8Heads.com.


Design by Vjacheslav Trushkin for phpBBStyles.com.
Powered by vBulletin® Version 3.6.7
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0 RC 2

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120