"Fernando" wrote
> i've got the exact same problem, and i've have seen it with a friend of
> mine.
> We both have a brand new Sony Vaio. I've already contact sony support but
> i
> think is a vista thing. Anyone? please.
>
> "Gabriela" wrote:
>
>> I´ve got a brand new VAIO computer. Since the very first time I started
>> it
>> the first thing on screen is an error box. At the top it says "Entice"
>> and
>> then, "Array index error" and an "ok" option. What is it. Besides, I
>> don´t
>> know if it is because of the same error, but the desktop gets sometimes
>> crazy, I can´t manage the windows and the names of each windows get
>> erased,
>> what can it be?
>> thanks
Whether it's a Vista issue, though I've not see or heard of this issue
before, or related to 3rd party software installed by Sony, it's still an
issue for Sony tech support. A new computer should not be giving problems.
I would put pressure on them to take care of it.
Does this same behavior occur when the computer is started in Safe Mode? If
not it's something starting in normal mode. You could do some clean boot
troubleshooting, disabling startup items, to pinpoint what's generating the
error. Here are some links with info on how to do this. They are for XP
but the principle is the same for Vista.
Clean Boot Troubleshooting
How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560
How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
--
Rock [MS-MVP User/Shell]
Linear Mode
