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Collecting Information Delay

microsoft.public.windows.vista.installation setup






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  #1 (permalink)  
Old 06-08-2007
jcduk
 

Posts: n/a
Collecting Information Delay
HELP! I'm trying to upgrade to Vista Premium. When it begins, it goes thru
the "collecting information" stage - but I think I'm having a problem. This
is taking hours! I stopped the installation as nothing seemed to be
happening. There was no disk drive ctivity - it just seemed to be frozen.
(Screen wasn't - it was still showing the green activity bar moving in the
center, but the one in the corner never moved....)

Any suggestions?????
JD
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  #2 (permalink)  
Old 06-08-2007
Rick Rogers
 

Posts: n/a
Re: Collecting Information Delay
Hi,

Disable all running software, in particular antivirus and antispyware
software.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"jcduk" <jcduk@discussions.microsoft.com> wrote in message
news005E629-4916-454E-9618-CFBCB06719FA@microsoft.com...
> HELP! I'm trying to upgrade to Vista Premium. When it begins, it goes
> thru
> the "collecting information" stage - but I think I'm having a problem.
> This
> is taking hours! I stopped the installation as nothing seemed to be
> happening. There was no disk drive ctivity - it just seemed to be frozen.
> (Screen wasn't - it was still showing the green activity bar moving in the
> center, but the one in the corner never moved....)
>
> Any suggestions?????
> JD


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