Re: New Laptop All Accounts Locked
Thnx for the response AJR, for the "Reset password" nothing seemed to happen
when it was clicked ... it just made the word "password" appear in the
password field. The accounts that were created were the standard
Administrator and User and there is also a Guest account.
There are no disks provided with this particular laptop, I checked the box
and documentation myself. According to the instructions on a sticker on the
cardboard box the laptop came in, a recovery disk had to be manually created
after the initial set-up to repair or restore the computer as the recovery
files (a ghost of Vista) was installed on a hidden partition on the hard
drive. This apparently was not done ...
So atm she is stuck with a 2 week old lap-top that is locked at the login
screen, no recovery disks, no passwords ... no nothing. And the shop where
she purchased it has said "tough luck ... buy a new hard-drive and OS and pay
us to put it in and set it up for you."
Needless to say she is not impressed with them, the laptop or Microsoft atm.
> Regarding "... clicking everywhere including the "Reset Password" link under
> her user name..." will not be accessible since you must know the "old"
> password before you can reset it. Also "...and created all the accounts,.."
> what other accounts than a User account?
> Toshiba provides a "Recovery and Application/Drivers" DVD check all the
> packing material and packages. Check the printed documentation for
> instructions on contacting Toshiba to obtain the DVD if not located.
> Support may be available at 1-800-457-7777.
> When the laptop is accesssible - and a new password set be certain to create
> a "Password Reset Disk" which will permit access if the password is