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Windows Vista machine with screwed up IE

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  #1 (permalink)  
Old 05-22-2007
perry
 

Posts: n/a
Windows Vista machine with screwed up IE
I bought a new machine with Vista Home Premium loaded
Since I had no Internet access at the time, I assumed Explorer
was refusing to startup because no network was detected.
Anyway I am now connected to a cable set top box via a
fixed ethernet cable and I have a wireless networking capability
with my old WinXP machine working properly via wireless shared
Internet connection.
Vista Explorer tries to start but I am told it is failing because it is
trying
to get through the Welcome sequence. If I try to write a web address
it refuses but can sometimes got to msn. Once there I can break out a new
tab and get to Google.
Setting default programs is screwed, because it does not see Eudora
and whatever I choose, it is never remembered.
I tried starting the Welcome sequence from the file, and this gets me
all the way through until I press the exit arrow.
Here it displays a page error and will not exit until I close Explorer.
Also Windows Mail fails to start because it suggests my anti
Virus is using it which is untrue.
I tried altering the Home page but this will not work. It always
goes to the startup sequence.HTTP://runonce.msn.com/runonce2.aspx
and the Tab header says "Customise your settings" with a blank
blue screen below.
Will I have to reload Vista completely?
It's not registered yet. I have an "External recovery disc"(32bit) from the
manufacturer. If I used this, would I get into more difficulties?
Would it wipe out my network settings? ( I paid someone to set it up)

Thanks for any suggestions
Perry



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  #2 (permalink)  
Old 05-23-2007
Chad Harris
 

Posts: n/a
Re: Windows Vista machine with screwed up IE
Perry--

Did you ever have IE working and your net connectivity working consistently?

Your problem has nothing to do with Vista or reloading it. I don't know if
you currently have an IP address. Are you using a router? You didn't say.
You didn't give the precise error messages and I'd look into Event Viewer to
get them. Type eventvwr.msc in run box>Click on Windows errors in the task
pane on left>Application and System and use the down arrows to find your
errors. That might help.

Your cable ISP bears responsibility for getting you on the net and keeping
you there. I could conjure up a number of scenarios as to why you're off.

My advice to you is to run SFC and then call your provider to whom you pay a
lot of money every month for their service.

Once you run SFC, which replaces files that are corrupt with intact ones, I
would do a few troubleshooting moves then call the Cable Provider tech
support or schedule a truck roll and make them do their job and get you on
the web.

How to Run SFC:

Type "cmd" into the Search box above the Start Button>and when cmd comes up
at the top of the Start menu>right click cmd and click "run as Admin" and
when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
and let it run. This may fix things quite a bit. It replaces corrupt files
with intact ones, if you're not familiar with it.

Troubleshooting Moves to gain internet connectivity with a Cable Internet
Service Provider:

Type cmd in the Search Box above start>right click it>run as admin:

At the prompt type ipconfig /release>then type ipconfig /renew.

Try to ping several times this way:

At the prompt type: ping-t www.msn.com or any site. You stop the pings by
hitting Ctrl+C at the same time. This gives you more than the standard four
packet sends to test.

At the prompt type: tracert www.msn.com or any site to see if the route is
intact all the way from you to the server.

Power cycle: Pull the plug from your modem and if you have it your router.
Restart. When you see the firmward screen that has your PC maker's logo on
it plug the modem back in and wait until the lights that should be on are
before you plug in the router. If you don't have a router, don't worry
about this.

If these don't work, pick up the phone and calll your ISP (Cable Provider's)
tech support and get them to do their job getting you on the web.

CH


"perry" <elctr.goods@home.com> wrote in message
news:f2vht5$fah$1@aioe.org...
>I bought a new machine with Vista Home Premium loaded
> Since I had no Internet access at the time, I assumed Explorer
> was refusing to startup because no network was detected.
> Anyway I am now connected to a cable set top box via a
> fixed ethernet cable and I have a wireless networking capability
> with my old WinXP machine working properly via wireless shared
> Internet connection.
> Vista Explorer tries to start but I am told it is failing because it is
> trying
> to get through the Welcome sequence. If I try to write a web address
> it refuses but can sometimes got to msn. Once there I can break out a new
> tab and get to Google.
> Setting default programs is screwed, because it does not see Eudora
> and whatever I choose, it is never remembered.
> I tried starting the Welcome sequence from the file, and this gets me
> all the way through until I press the exit arrow.
> Here it displays a page error and will not exit until I close Explorer.
> Also Windows Mail fails to start because it suggests my anti
> Virus is using it which is untrue.
> I tried altering the Home page but this will not work. It always
> goes to the startup sequence.HTTP://runonce.msn.com/runonce2.aspx
> and the Tab header says "Customise your settings" with a blank
> blue screen below.
> Will I have to reload Vista completely?
> It's not registered yet. I have an "External recovery disc"(32bit) from
> the
> manufacturer. If I used this, would I get into more difficulties?
> Would it wipe out my network settings? ( I paid someone to set it up)
>
> Thanks for any suggestions
> Perry
>
>
>


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  #3 (permalink)  
Old 05-23-2007
Chad Harris
 

Posts: n/a
Re: Windows Vista machine with screwed up IE
Perry--

Also if you do have a router check with the router's support and make sure
you have it configured correctly on its gui interface. Make sure the
adapter plug for the router is intact --I've seen routers whose adapters had
shorts. Call the Support for the router which unlike most phone support is
competent and available 24 X 7.

Try resetting the modem by using a pen point on the back of the modem.
Again Tech Support for your Cable provider is paid to help you with this if
need be. In my experience some of them are competent, and a lot of them
aren't because like MSFT they use the cheapest labor possible with
absolutely no responsibiilty or quality control. But you can and should try
them if some of the steps I gave you don't work.

Also Vista has a way to check if your internet connection is configured and
working:

Right click the network Icon in the notification area>Right click and on the
menu click "Diagnose and Repair".
Also try clicking "Connect to a network" and "Network and Sharing Center"
then click the "View Status" hyperlink.


View Status of your network:

http://windowshelp.microsoft.com/Win...a403a1033.mspx

Good luck,

CH


"perry" <elctr.goods@home.com> wrote in message
news:f2vht5$fah$1@aioe.org...
>I bought a new machine with Vista Home Premium loaded
> Since I had no Internet access at the time, I assumed Explorer
> was refusing to startup because no network was detected.
> Anyway I am now connected to a cable set top box via a
> fixed ethernet cable and I have a wireless networking capability
> with my old WinXP machine working properly via wireless shared
> Internet connection.
> Vista Explorer tries to start but I am told it is failing because it is
> trying
> to get through the Welcome sequence. If I try to write a web address
> it refuses but can sometimes got to msn. Once there I can break out a new
> tab and get to Google.
> Setting default programs is screwed, because it does not see Eudora
> and whatever I choose, it is never remembered.
> I tried starting the Welcome sequence from the file, and this gets me
> all the way through until I press the exit arrow.
> Here it displays a page error and will not exit until I close Explorer.
> Also Windows Mail fails to start because it suggests my anti
> Virus is using it which is untrue.
> I tried altering the Home page but this will not work. It always
> goes to the startup sequence.HTTP://runonce.msn.com/runonce2.aspx
> and the Tab header says "Customise your settings" with a blank
> blue screen below.
> Will I have to reload Vista completely?
> It's not registered yet. I have an "External recovery disc"(32bit) from
> the
> manufacturer. If I used this, would I get into more difficulties?
> Would it wipe out my network settings? ( I paid someone to set it up)
>
> Thanks for any suggestions
> Perry
>
>
>


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