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BIG problem...please help

microsoft.public.windows.vista.installation setup






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  #1 (permalink)  
Old 05-24-2010
deleon1
 

Posts: n/a
BIG problem...please help

On my dads (acer espire x1700) just stopped responding last
night....just froze. Anything he has problems with, i always fix it with
no prob...however i cant fix this. now he had AVG, on his pc..and i know
hes always on there and just keeps clicking from site to site...so i
know there viruses on there..anyways, i restarted it and within 2 min.
same thing (freezes) after 7 restarts. Now i did a system restore
(factory settings) same thing...I cant figure this out..plz help.


--
deleon1
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  #2 (permalink)  
Old 05-24-2010
totfit
 

Posts: n/a
Re: BIG problem...please help
On Sun, 23 May 2010 19:04:14 -0500, deleon1 <guest@unknown-email.com>
wrote:

>
>On my dads (acer espire x1700) just stopped responding last
>night....just froze. Anything he has problems with, i always fix it with
>no prob...however i cant fix this. now he had AVG, on his pc..and i know
>hes always on there and just keeps clicking from site to site...so i
>know there viruses on there..anyways, i restarted it and within 2 min.
>same thing (freezes) after 7 restarts. Now i did a system restore
>(factory settings) same thing...I cant figure this out..plz help.


Google search Acer diagnostic CD. Download and burn .iso. Boot from
the CD and run the diagnostic and see what errors it returns. You
could be having several different issues causing the machine to lock
up and become unresponsive. It is likely not OS after restoring to
factory settings, so it would likely be a hardware problem. There are
other things you can do such as removing/swapping memory, etc, but the
diagnostic disc should help you find the issue.
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  #3 (permalink)  
Old 05-25-2010
pip22
 

Posts: n/a
Re: BIG problem...please help

Do a factory-default recovery with the recovery discs supplied with the
PC.
It will wipe out everything that's currently on the C: drive but he can
get everything back from the backups he made earlier - If he didn't keep
any backups I'm amazed because a hard disk can fail at any time and not
having backup copies on a different drive is just plain stupid.


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  #4 (permalink)  
Old 05-27-2010
ashvin
 

Posts: n/a
Re: BIG problem...please help

first thing
Try to run malware bytes in safe mode
Download Malware Bytes
'_http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html_'
(http://download.cnet.com/Malwarebyte...-10804572.html)
Install it and reboot the computer in safe mode and run the malware
btyes..

If you have the tools
remove the hard drive, connect it to a computer that have an updated
Antivirus program and run a scan..

Also try to reset you IE to the Factory default

1. In Internet Explorer, click *Tools*.
2. Select the *Advanced* tab.
3. Click *Restore advanced settings*.
4. Click *Reset*, then *Reset* again.


--
ashvin

Just chill
-pls post your feedback on my reputation, would be of great help to fine
tune and provide better support..-
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