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Error : 0xC004E003 (Can't re-activate)

microsoft.public.windows.vista.installation setup






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  #1 (permalink)  
Old 09-21-2009
Ivan A Loreto
 

Posts: n/a
Error : 0xC004E003 (Can't re-activate)
Greetings Experts:

I cannot reactivate after it deactivated after I removed a viral infection.
When I tried by Internet it states that the key is in use...
I called by Phone and the number the tech gave does not match my valid
installation ID.
Please help me as this is my primary development system.
I have renamed the token file as recommended in the forums, restarted twice
and the validation process fails.

Thank you for your time,

Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-Y6VDB-X747R-RHC4F
Windows Product Key Hash: meBmISzkjvrMRCSlkxFCcjlr81M=
Windows Product ID: 89580-853-0002813-71131
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010100.2.0.001
ID: {B1AEB0AB-A5AA-42DA-8A0D-A93E78168221}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics:
B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{B1AEB0AB-A5AA-42DA-8A0D-A93E78168221}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RHC4F</PKey><PID>89580-853-0002813-71131</PID><PIDType>5</PIDType><SID>S-1-5-21-2154329583-909553249-3200318796</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>818334U</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>2AKT51AUS</Version><SMBIOSVersion
major="2"
minor="31"/><Date>20050706000000.000000+000</Date></BIOS><HWID>AE313507018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific
Standard
Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File
Name="OGAAddin.dll"
Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content:
U1BMRwEAAAAAAQAABAAAABkHAAAAAAAAWmICAOTPt5NWpKRM0z jKASPvOhE4aiPWkIrToHXwxdopkfEHs8nmAEfK3on6FDuHG4W9 4HtgzFvMwZtXxvSgrDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc6 6sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WN aAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1i fb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3Ou rH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jW gMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw2LChC ixnhclyLKxemNGWeWc13YBm/zh0CSr0ihC96V3JxIxaHBrEwAqh5nKw2tYczkNYn29bLc66sfs N1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwz kNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1s tzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7D dY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5 DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bL c66sfsN1jWgM

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Ultimate edition
Description: Windows Operating System - Vista, RETAIL channel
Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89580-00142-853-000281-00-1033-6002.0000-2632009
Installation ID: 00322295358513180310315401081508989117562626939349 9346
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: RHC4F
License Status: Unlicensed

HWID Data-->
HWID Hash Current:
NAAAAAIAAgABAAEAAgABAAAAAgABAAEAnJ/uwNDzmYsmt+LH3MFi243v8vSuxDjFrFaWxQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP IBM THINKCEN
BOOT PTLTD $SBFTBL$
TCPA IBM THINKCEN




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  #2 (permalink)  
Old 09-24-2009
Mounesh
 

Posts: n/a
Re: Error : 0xC004E003 (Can't re-activate)

Hey,

Your activation file [ Tokens.dat ] has gone corrupt because of a Virus
infection.

Performing a virus scan using an anti-virus software will clean up
viruses but will not repair the corrupted files.

When you tried to activate Windows Vista, you get the following error
message *"Code:0xC004E003"

Description:
The software licensing service reported that license evaluation
failed.*

Some times you also recieve a message *"The product key is already in
use"*.

When you try phone activation, upon entering the confirmation ID you
get a message *"The confirmation ID you've entered does not appear to
match the installation ID for this computer".*

Since you've already tried to rename the tokens.dat and also executed
the command to re-install the licensing files, the only workaround to
end this problem is the following method.

METHOD

Either you've to purchase a new OEM product key / Retail product key as
per the computer manufacturers or

Start backing up your files on to an external hard drive [Passport
drive] and re-install Windows Vista.

To backup files, you'll have to sign to windows by clicking on "Access
your computer with reduced funtionality".

It will take you to www.microsoft.com/genuine.

Press Ctrl + O. In the dialog box, please type *explorer.exe* and run
it. If it asks you to click on *Ok*, please click it. It will ask you to
*Run*, please run it [ may be once or twice ].

Now you'll be able to see the taskbar at the bottom and make sure that
you should not close any windows which are open.

Plug in your external hard drive and start backing up the files.

Once you've backed up your critical data, go ahead and wipe out the
hard drive and start the installation.

Note*: After performing a clean installation, you need to install your
programs or applications. *

Once you re-install it, you can put the data back into the drive, but
make sure before you do that scan the data that you backed up.

Good luck,

Hope this information helps you.


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Mounesh
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