"macheen" <firstname.lastname@example.org> wrote in message
> Mike Hall - MVP;1098680 Wrote:
>> "macheen" <email@example.com> wrote in message
>> > I have a wierd one. I have a customers computer that was running xp
>> > I did the compatability check for an upgrade everything was good. I
>> > the upgrade correctly. The machine rebooted the final time and said
>> > and login incorrect? so I clicked ok and was brought to the login
>> > "administrator" and entered my password. No problem got right in.
>> > were some software issues etc etc nothing major. I then went to
>> > microsoft and started the update process, specifically the updates
>> > windows and other stuff IE hardware etc. I did the active x...then
>> > update failed it said that I have to log in as an
>> > let me back up, during the upgrade it failed at first and said that
>> > have to remove the C:\user folder or rename it....I went into c and
>> > renamed it user1....then the upgrade went smooth.....
>> > So after that failure (the updates) i went back into the C drive and
>> > realized that there was now two USER folders the one I renamed and
>> > one that is supposed to be there. Well I promptly fixed the renamed
>> > folder back to user NOT USER(caps intentional) vista asked me if I
>> > wanted to merge the two folders, I said sure and did that. Well now
>> > appears that I have two admin accounts but still can't run the
>> > I tried logging out and then logging into the "other" admin account
>> > no go again.
>> > I did alot of research and haven't been able to find an answer. I
>> > one of the gurus here can point me in the right direction. I have
>> > of Vista experience and frankly have been using w7 so long now I am
>> > getting rusty, generally I just do a fresh install, however the
>> > really has to have his data in tact. So I am thinking I should be
>> > before I blow it totally. Now just in case, I do have the ability to
>> > upgrade from Business to Ultimate if that is a viable option. thanx
>> > --
>> > macheen
>> Remove the HDD and recover all of the customer data, then do a clean
>> of Vista and re-instate the data..
>> In-place upgrades should not be seen as a route to avoid backing up
>> Mike Hall - MVP Windows Experience
> Mike this might sound stupid, but do I use the migration wizard/ or
> something else. The other main reason for the upgrade is the customer
> HAS TO retain their original programs, some they simply can't
> reinstall..... help
No, a migration wizard will not help. Neither will doing an upgrade from
Business to Ultimate.
To be honest, you are probably in too deep as it is. I don't suppose that
there is a complete system backup in existence? The one that should have
been made prior to running the upgrade? It is a good idea to do a complete
system backup or clone the entire system to another drive and then
experiment on the clone copy. This procedure is even more important if there
are applications in use for which no installation media exists.
Upgrade advisors can only do so much, and the system to be upgraded has to
be pretty much perfect, no faults, errors, malware etc. One should always
check with hardware and software manufacturers to be sure that all is
compatible. The only devices which should be connected are screen, keyboard
I think that you and your client are going to have to speak to each other
fairly soon.. apologies for not being able to offer you any solace..
Mike Hall - MVP Windows Experience