How old is the Ultimate disk? More specifically, what SP level is it?
Trying to update an SP1 edition with an older RTM edition is doomed to
failure. But that should NOT "crash our hard drive"! If that happened, I
would suspect hardware problems, even on a second brand new computer.
Perhaps we need to hear The Rest of the Story. Such as, where did you get
the Ultimate disk? Is it a retail package? Upgrade or Full version? Step
by step, exactly HOW were you attempting the upgrade?
R. C. White, CPA
San Marcos, TX
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64
"kashigirl" <firstname.lastname@example.org> wrote in message
> My husband and I just bought a brand new Toshiba Satellite A505-S6965.
> It comes installed with Windows Vista Home Premium 64-bit (SP1). We
> tried installing an upgrade of Windows Ultimate using the 64-bit disc.
> It crashed our hard drive. We took it back to Best Buy and they told us
> that the computer just had a bad hard drive. They gave us a new
> computer (exact same model). We went home, tried installing, same thing
> happened. Called Toshiba. They don't know why it would be doing that.
> Called Microsoft. They don't know why it would be doing that either.
> We are very frustrated. Does anyone have any ideas?