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Need help - Windows installer issue - Cannot install updates

microsoft.public.windows.vista.installation setup






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  #1 (permalink)  
Old 06-24-2009
Shirish
 

Posts: n/a
Need help - Windows installer issue - Cannot install updates

I am running Windows Vista Home Premium on my laptop. For last few days
I have not been able to install windows updates. I get the error with
code 80070641.

After wandering through different forums and suggested solutions, I
followed this path - control panel > system and maintenance >
administrative tools > services > windows installer (double clicked and
saw that the start-up type is 'Automatic'). When I clicked on the 'Start
the service' button in the left panel here, I got the following message:

Windows could not start the windows installer service on local
computer.
Error 3: The system cannot find the path specified.

Can anybody help me resolve this problem and bring the Windows
Installer back on track?


By the way, later, I did this -

Click Start, Run and type: cmd /k sc qc msiserver
Press ENTER.

Following is the ouyput I received -

[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: msiserver
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\Msiexec.exe/V
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Installer
DEPENDENCIES : rpcss
SERVICE_START_NAME : LocalSystem
C:\Users\Shirish>


Does anyone have any idea of what's going wrong here?
Please help me resolve this issue.

Thanks,
Shirish


--
Shirish
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  #2 (permalink)  
Old 06-24-2009
Rick Rogers
 

Posts: n/a
Re: Need help - Windows installer issue - Cannot install updates
Hi,

When the Windows Installer fails to run, it's sometimes because the dregs of
another program installed have not been cleared. The installer cleanup
utility can sometimes help: http://support.microsoft.com/kb/290301

You might also want to try the steps outlined here:
http://support.microsoft.com/kb/555175

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
Vote for my shoe: http://rick-mvp.blogspot.com

"Shirish" <guest@unknown-email.com> wrote in message
news:87897426a44a9280820a997c24aefbe4@nntp-gateway.com...
>
> I am running Windows Vista Home Premium on my laptop. For last few days
> I have not been able to install windows updates. I get the error with
> code 80070641.
>
> After wandering through different forums and suggested solutions, I
> followed this path - control panel > system and maintenance >
> administrative tools > services > windows installer (double clicked and
> saw that the start-up type is 'Automatic'). When I clicked on the 'Start
> the service' button in the left panel here, I got the following message:
>
> Windows could not start the windows installer service on local
> computer.
> Error 3: The system cannot find the path specified.
>
> Can anybody help me resolve this problem and bring the Windows
> Installer back on track?
>
>
> By the way, later, I did this -
>
> Click Start, Run and type: cmd /k sc qc msiserver
> Press ENTER.
>
> Following is the ouyput I received -
>
> [SC] QueryServiceConfig SUCCESS
> SERVICE_NAME: msiserver
> TYPE : 10 WIN32_OWN_PROCESS
> START_TYPE : 2 AUTO_START
> ERROR_CONTROL : 1 NORMAL
> BINARY_PATH_NAME : C:\Windows\system32\Msiexec.exe/V
> LOAD_ORDER_GROUP :
> TAG : 0
> DISPLAY_NAME : Windows Installer
> DEPENDENCIES : rpcss
> SERVICE_START_NAME : LocalSystem
> C:\Users\Shirish>
>
>
> Does anyone have any idea of what's going wrong here?
> Please help me resolve this issue.
>
> Thanks,
> Shirish
>
>
> --
> Shirish


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