See these references:
Manual uninstallation documents for Symantec Client Security products
Symantec AntiVirus 10.2 for Windows Vista
Removal Resources for Symantec AV 10.2
The confusing sometimes lack of Administrator rights that you encounter in
Vista is part of UAC. Althought it's not active anymore, you might want to
google for the UAC Team blog for tips on it, and search the general and
setup groups for extensive posts on it. If you encounter a particular
folder, or file that won't give you access then right click
desktop>properties and on the security tab click Add/ or Edit and highlight
your profile and give yourself permission.
TheSymantec Clean tool is often not enough as I said earlier. Search for
the Windows Installer Cleanup Utility and use it to get files (.dlls) and
reg orphans) out of the way that are in the way of a clean uninstall or
Often with a Symantec product of any type there are two other places you
need to hit and they don't seem to offer those MSKBs anymore--my shortcuts
have a blind alley now.
One is the registry to search for any references to symantec or Norton and
there are extensive subkeys.
The other place are Your Drive\Program Files and any common files (on XP
Norton always insinuated itself into \Documents and Settings\Profile\Common
Files but on Vista I'm not sure where it hides--I'd do a search for Symantec
I tried to list the files in my previous post. The registry has a search
mecanism which is Edit>Find>Find Next.
Delete folders from c:\Program files\Norton Anti Virus or Symantec
Delete folders from C:\Program Files\Common Files\Symantec Shared
Delete all entries in this directory Start> Run> %temp%
Go to H_KEY_Classes_Root and Use View>Find for any files that have Symantec
or Norton in them.
Go to H_KEY_Current_User>Software> Symantec> Use View>Find for any files
that have Symantec or Norton in them.
Go to H_KEY_Local Machine>Software>Symantec> Use View>Find for any files
that have Symantec or Norton in them.
Go to H_KEY_Local Machine>service>currentcontrolset>and look for any entries
with lower case ccEvtMgr, ccSetMgr, ccProxy, ccPwdSvc (delete these
Start>run>msconfig>selective startup and uncheck any folders with Norton and
Symantec in them.
"Scott" <NoSpam-Scott.Xe@GMail.com> wrote in message
> Hello Clad,
> Many thanks for your detailed steps and I ran thru it on my problematic
> computer without any success.
> The Symantec program is Symantec_AntiVirus_10.2_WinVista_EN. I have
> installed it successfully on the first instance but my computer was
> inflected while using IE7. The Auto-Protect was disabled. I installed
> SUPERAntiSpyware and removed the problem. Thereafter I removed the
> Symantec antivirus program and I cannot re-install the it again
> Although I successfully ran the Symantec Cleanup Ultility, the Norton
> Internet Security sign is still left in Security Centre Applet. Is there
> any other suggestion to resolve it. Why don't I have right to start
> services as an administrator account?
> "Chad Harris" <vistaneedsmuchowork.net> 秎ン
> news:%23%23MRQhlfHHA.596@TK2MSFTNGP05.phx.gbl い级糶...
>> Hi Scott--
>> You didn't spec what corporate edition and the removal tools are often
>> specific from Symantec. It is not uncommon for Symantec /Norton products
>> to be incompletely removed via Add/Remove but I can also extend that to
>> saying one of the most erratic components of a Windows OS including Vista
>> is Add/Remove--it often fails to do a complete job.
>> I often use the Windows Installer Cleanup Utility to help remove .dlls
>> and registry strings that are in the way of a clean removal and install
>> for larger apps and Symantec/Norton, being bloated is certainly a larger
>> I'd use the Norton Removal Tool, and also search for any Norton or
>> Symantec files on your hard drive and delete them.
>> Download and run the Norton Removal Tool
>> Delete the c:\Program Files\Symantec AntiVirus (or c:\Program
>> Files\Norton) folder.
>> Delete the c:\Program Files\Symantec folder.
>> Delete the c:\Program Files\Common Files\Symantec Shared folder
>> Type regedit into run box and backup the registry:
>> File>Export>Radio Button lower left dialogue box (whole registry)>save to
>> convinient location.
>> Go to the top of the Regedit window. Click (+) next to HKEY_CURRENT_USER.
>> Go down the thread until you see Software. Click on Software and scroll
>> down the thread until you see Symantec. Right click on Symantec and
>> choose "Delete".
>> From there go down to HKEY_LOCAL_MACHINE and repeat step 3. Restart your
>> Click (+) next to HKEY_LOCAL_MACHINE, now: Click (+) next to Software,
>> Click (+) next to Microsoft, Click (+) next to Windows and Click (+) next
>> to CurrentVersion.
>> Select the Run folder. Right-click and delete each Symantec entry you see
>> (if present). Restart your PC.
>> Good luck,
>> "Scott" <NoSpam-Scott.Xe@GMail.com> wrote in message
>>>I recently purchased a new computer with trial version of Norton Internet
>>>Security program. I uninstalled it successfully but in Security Centre,
>>>Norton Internet Security still appears in Windows Firewall and Internet
>>>Options. It appears to me that the Norton Internet Security program has
>>>not been fully uninstalled.
>>> I installed a Symantec antivirus corporate edition program but failed
>>> due to "Error 1920 Service Symantec antiVirus failed to start. Verify
>>> that you have sufficient privileges to start system services.". My
>>> account is administrator so I should have privileges to start sytem
>>> services unless Vista has changed it.
>>> Can someone advise me possible causes and fixes.