RE: Home Premium Vista-help
If the laptop is still under the original warranty the first step would be
bringing it in for service under that. Since you have another laptop
available the option of placing the drive from the effected laptop into an
external usb enclosure would be one method to retrieve your data and files
along with seeing whether the drive itself failed or some other hardware
problem is responsible.
If the laptop appears to be running and loading Windows while nothing comes
up onscreen it suggests the video chip is the problem. With no usual sounds
being heard you could be looking at the hard drive or even main board seeing
a fault which is best left to the service center under warranty.
Professional data recovery services will generally charge a good price for
recovery data and files directly from a failed drive's platters onto a
separate drive you provide or burned to blank media like cd or dvd data
disks. Free data recovery programs available will only work if the hard drive
itself is in working order.
> I have a Macintosh laptop and it came with Home Premium Vista. One day
> it simply crashed. The only thing I have is a blank screen. Nothing
> works. My son said I would probably have to reinstall Vista and lose
> everything on my hard drive.
> Can anyone tell me how to reinstall vista? Where would I get the
> software? Also, how could I save my hard drive info??
> Obviously, I am on another laptop now.