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Help with cd/dvd - Not working!!

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  #1 (permalink)  
Old 02-24-2009
HollyMay22
 

Posts: n/a
Help with cd/dvd - Not working!!

Okay so everytime I put a cd or dvd into my computer it doesn't read at
all like does absolutely nothing. I THINK that's the drive I have..Can
anyone help? Thanks if you can!!


Optiarc CD-RW CRX880A ATA

It says...
"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft
and to see if there is a solution available."


--
HollyMay22
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  #2 (permalink)  
Old 02-25-2009
Rick Rogers
 

Posts: n/a
Re: Help with cd/dvd - Not working!!
Hi,

Follow the steps outlined here:
http://support.microsoft.com/kb/314060

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"HollyMay22" <guest@unknown-email.com> wrote in message
news:19237490f0a368d37895c26f45b20acb@nntp-gateway.com...
>
> Okay so everytime I put a cd or dvd into my computer it doesn't read at
> all like does absolutely nothing. I THINK that's the drive I have..Can
> anyone help? Thanks if you can!!
>
>
> Optiarc CD-RW CRX880A ATA
>
> It says...
> "Windows cannot start this hardware device because its configuration
> information (in the registry) is incomplete or damaged. (Code 19)
>
> Click 'Check for solutions' to send data about this device to Microsoft
> and to see if there is a solution available."
>
>
> --
> HollyMay22


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  #3 (permalink)  
Old 03-16-2009
julzx94
 

Posts: n/a
Re: Help with cd/dvd - Not working!!

The same thing happened to me on my Gateway laptop, but I have Optiarc
AD-7563A. I resolved this issue by contacting Gateway live chat support.
They told me the following: open regedit (Registry Editor) and navigate
to
HKLM\System\CurrentControlSet\Control\Class\{4D36E 965-E325-11CE-BFC1-08002BE10318}
and to delete values UpperFilter and/or LowerFilter. I then rebooted and
problem solved. The long string of letters and numbers will probably be
different for your Optiarc model. I suggest contacting your computer
manufacturer and trying to get live chat support. Let me know how it
works out.


--
julzx94
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