> Hi guys,
> I have a feeling I'm posting this question in the wrong place, but
> hopefully someone can point me in the correct direction.
> A friend of mine has been complaining that a notebook of his didn't come
> with an OEM recovery disc, but instead had a program to use to create the
> disc. The company is Toshiba. I was wondering, are computer manufacturers
> required by the M$ licensing laws to provide the media, or are they allowed
> to just install a program to create the media?
> Many Thanks.
This isn't a matter of "License Laws," of which I've never heard.
However, contract law and copyright law can come into play, sometimes.
Microsoft requires its licensed OEM computer manufacturers to
provide a means of returning the computer to its original, ex-factory
state. The particular method of recovery, however, is left entirely to
the discretion of each individual computer manufacturer.
Legally, the OEM has met it's contractual obligation to Microsoft
by providing a means of returning the PC to its ex-factory state,
whether it's a Recovery CD or a Recovery Partition. They are not
legally obliged to provide a true installation CD as part of the sale.
Reputable, customer-service aware OEMs do provide a full OEM
installation CD, that does permit custom installations and repairs.
However, many uncaring OEMs, such as eMachines, Compaq, HP, and Sony, in
an effort to save pennies and reduce their support costs by having to
hire support people that need only say "Boot from the Recovery CD to
return your PC to its original condition," provide only a CD bearing a
disk image of the hard drive as it left the factory.
Essentially, it boils down to "You get what you pay for."
The computer's manufacturer will have provided your friend some
means of returning the computer to it's original, ex-factory state.
Tell him to read the documentation that came with the computer, or check
the manufacturer's support web site, and follow the
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