Turbotax Deluxe 2008

I am having difficulty with Turbotax 2008 deluxe and Vista Home Premium
32 bit. Whenever I attempt to "save" or "save as" or "find a file" or
"download state", I get "Unexpected and serious error" message. I have
spent over 5 hours with microsoft and over 4 hours with Turbotax with no
solution. I don't believe the problem is with endpoint because I can't
find endpoint on my PC. I do have Norton Internet Security. (Problem was
the same with MaCafee - factory instaled) I have uninstalled and
reinstalled many times. Vista indicates a Program Compatability issue.
Same file will install on another computer and works fine, so issue is
computer specific. I have tried administrator, run as XP SP2, etc with
no resolution. Anyone have any ideas? I can post the compatability txt
file if someone would like to see it.

Please help!!!


--
jimman

jimman wrote:
> I am having difficulty with Turbotax 2008 deluxe and Vista Home Premium
> 32 bit. Whenever I attempt to "save" or "save as" or "find a file" or
> "download state", I get "Unexpected and serious error" message. I have
> spent over 5 hours with microsoft and over 4 hours with Turbotax with no
> solution. I don't believe the problem is with endpoint because I can't
> find endpoint on my PC. I do have Norton Internet Security. (Problem was
> the same with MaCafee - factory instaled) I have uninstalled and
> reinstalled many times. Vista indicates a Program Compatability issue.
> Same file will install on another computer and works fine, so issue is
> computer specific. I have tried administrator, run as XP SP2, etc with
> no resolution. Anyone have any ideas? I can post the compatability txt
> file if someone would like to see it.
>
> Please help!!!
>
>

Did you try to install TurboTax by running the Setup.exe file as admin
as opposed to let it autorun?

I have the basic edition, if you can't resolve yours, I will try to load
this one. Intuit doesn't appear to be too concerned about making their
software compatible with Vista.

Clark

I have had absolutely no problems with TurboTax 2008 on Vista HP 32 bit with
SP1.
I do not have Norton or McAfee on my system I use Live OneCare.
After you installed 2008 from the TT CD did you have it check for updates?
"Clark" <no-spam@tx.rr.com> wrote in message
news:eGhETK1cJHA.5540@TK2MSFTNGP05.phx.gbl...
> jimman wrote:
>> I am having difficulty with Turbotax 2008 deluxe and Vista Home Premium
>> 32 bit. Whenever I attempt to "save" or "save as" or "find a file" or
>> "download state", I get "Unexpected and serious error" message. I have
>> spent over 5 hours with microsoft and over 4 hours with Turbotax with no
>> solution. I don't believe the problem is with endpoint because I can't
>> find endpoint on my PC. I do have Norton Internet Security. (Problem was
>> the same with MaCafee - factory instaled) I have uninstalled and
>> reinstalled many times. Vista indicates a Program Compatability issue.
>> Same file will install on another computer and works fine, so issue is
>> computer specific. I have tried administrator, run as XP SP2, etc with
>> no resolution. Anyone have any ideas? I can post the compatability txt
>> file if someone would like to see it. Please help!!!
>>
>>
>
> Did you try to install TurboTax by running the Setup.exe file as admin as
> opposed to let it autorun?
>
> I have the basic edition, if you can't resolve yours, I will try to load
> this one. Intuit doesn't appear to be too concerned about making their
> software compatible with Vista.
>
> Clark

Tried as suggested. Problem still exists. Vista still indicates a
compatability issue. When installing in the manner described, I now
only get a problem report that does not give a temp file indicating
compatibility issue. Before, I got this:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Turbotax.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="dbghelp.dll" SIZE="764928"
CHECKSUM="0xFECE59A0" BIN_FILE_VERSION="6.1.17.2"
BIN_PRODUCT_VERSION="6.1.17.2" PRODUCT_VERSION="6.1.0017.2"
FILE_DESCRIPTION="Windows Image Helper" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Debugging Tools for Windows(R)"
FILE_VERSION="6.1.0017.2 (DbgBuild.030121-2003)"
ORIGINAL_FILENAME="DBGHELP.DLL" INTERNAL_NAME="DBGHELP.DLL"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xBD9F7" LINKER_VERSION="0x60000"
UPTO_BIN_FILE_VERSION="6.1.17.2" UPTO_BIN_PRODUCT_VERSION="6.1.17.2"
LINK_DATE="01/29/2003 22:10:30" UPTO_LINK_DATE="01/29/2003 22:10:30"
EXPORT_NAME="dbghelp.dll" VER_LANGUAGE="English (United States) [0x409]"
/>
<MATCHING_FILE NAME="er.dll" SIZE="2327816" CHECKSUM="0xEC3F1DCC"
BIN_FILE_VERSION="2008.9.4.174" BIN_PRODUCT_VERSION="2008.9.4.174"
PRODUCT_VERSION="wPer.2008.09.04.174" FILE_DESCRIPTION="EasyStep
Resource File" COMPANY_NAME="Intuit, Inc." PRODUCT_NAME="TurboTax 2008"
FILE_VERSION="wPer.2008.09.04.174" ORIGINAL_FILENAME="ER.DLL"
INTERNAL_NAME="ER" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2462DE"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2008.9.4.174"
UPTO_BIN_PRODUCT_VERSION="2008.9.4.174" LINK_DATE="12/24/2008 14:34:10"
UPTO_LINK_DATE="12/24/2008 14:34:10" VER_LANGUAGE="English (United
States) [0x409]" />
<MATCHING_FILE NAME="Infragistics2.Excel.v8.2.dll" SIZE="540672"
CHECKSUM="0xED91A94E" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Excel.v8.2" COMPANY_NAME="Infragistics
Inc." PRODUCT_NAME="Infragistics2.Excel" FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Excel.v8.2.dll"
INTERNAL_NAME="Infragistics2.Excel.v8.2.dll"
LEGAL_COPYRIGHT="Copyright(c) 2003-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x85C7A" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:06:15" UPTO_LINK_DATE="06/02/2008 23:06:15" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Shared.v8.2.dll" SIZE="311296"
CHECKSUM="0x6CF16AC6" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Shared.v8.2" COMPANY_NAME="Infragistics
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ORIGINAL_FILENAME="Infragistics2.Shared.v8.2.dll"
INTERNAL_NAME="Infragistics2.Shared.v8.2.dll"
LEGAL_COPYRIGHT="Copyright(c) 2001-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x4D2B2" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:02:24" UPTO_LINK_DATE="06/02/2008 23:02:24" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.AppStylistSupport.v8.2.dll "
SIZE="937984" CHECKSUM="0x7ED61CC0" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.AppStylistSupp ort.v8.2"
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FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Win.AppStylistSup port.v8.2.dll"
INTERNAL_NAME="Infragistics2.Win.AppStylistSupport .v8.2.dll"
LEGAL_COPYRIGHT="Copyright(c) 2006-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xF078E" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:06:52" UPTO_LINK_DATE="06/02/2008 23:06:52" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.Misc.v8.2.dll" SIZE="970752"
CHECKSUM="0x11777530" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.Misc.v8.2"
COMPANY_NAME="Infragistics Inc." PRODUCT_NAME="Infragistics2.Win.Misc"
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ORIGINAL_FILENAME="Infragistics2.Win.Misc.v8.2.dll "
INTERNAL_NAME="Infragistics2.Win.Misc.v8.2.dll"
LEGAL_COPYRIGHT="Copyright(c) 2003-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xF7E98" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:04:46" UPTO_LINK_DATE="06/02/2008 23:04:46" VER_LANGUAGE="Language
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<MATCHING_FILE NAME="Infragistics2.Win.SupportDialogs.v8.2.dll"
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UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:05:49" UPTO_LINK_DATE="06/02/2008 23:05:49" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE
NAME="Infragistics2.Win.UltraWinCalcManager.v8.2.d ll" SIZE="327680"
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FILE_DESCRIPTION="Infragistics2.Win.UltraWinCalcMa nager.v8.2"
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LEGAL_COPYRIGHT="Copyright(c) 2004-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
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UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:04:41" UPTO_LINK_DATE="06/02/2008 23:04:41" VER_LANGUAGE="Language
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<MATCHING_FILE
NAME="Infragistics2.Win.UltraWinCalcManager.v8.2.F ormulaBuilder.dll"
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FILE_DESCRIPTION="Infragistics2.Win.UltraWinCalcMa nager.v8.2.FormulaBuilder"
COMPANY_NAME="Infragistics Inc."
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FILE_VERSION="8.2.20082.1000"
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UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
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<MATCHING_FILE NAME="Infragistics2.Win.UltraWinChart.v8.2.dll"
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FILE_DESCRIPTION="Infragistics2.Win.UltraWinChart. v8.2"
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<MATCHING_FILE NAME="Infragistics2.Win.UltraWinDataSource.v8.2.dl l"
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UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:04:37" UPTO_LINK_DATE="06/02/2008 23:04:37" VER_LANGUAGE="Language
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<MATCHING_FILE NAME="Infragistics2.Win.UltraWinDock.v8.2.dll"
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VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x3812C" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:03:16" UPTO_LINK_DATE="06/02/2008 23:03:16" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.UltraWinTabControl.v8.2.dl l"
SIZE="266240" CHECKSUM="0xD454BAA0" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.UltraWinTabCon trol.v8.2"
COMPANY_NAME="Infragistics Inc."
PRODUCT_NAME="Infragistics2.Win.UltraWinTabControl "
FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Win.UltraWinTabCo ntrol.v8.2.dll"
INTERNAL_NAME="Infragistics2.Win.UltraWinTabContro l.v8.2.dll"
LEGAL_COPYRIGHT="Copyright(c) 2003-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x41053" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:03:02" UPTO_LINK_DATE="06/02/2008 23:03:02" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.UltraWinToolbars.v8.2.dll"
SIZE="2527232" CHECKSUM="0x5F70E3EC" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.UltraWinToolba rs.v8.2"
COMPANY_NAME="Infragistics Inc."
PRODUCT_NAME="Infragistics2.Win.UltraWinToolbars"
FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Win.UltraWinToolb ars.v8.2.dll"
INTERNAL_NAME="Infragistics2.Win.UltraWinToolbars. v8.2.dll"
LEGAL_COPYRIGHT="Copyright(c) 2002-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x269A22" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:05:01" UPTO_LINK_DATE="06/02/2008 23:05:01" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.UltraWinTree.v8.2.dll"
SIZE="626688" CHECKSUM="0x71DE0BB4" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.UltraWinTree.v 8.2"
COMPANY_NAME="Infragistics Inc."
PRODUCT_NAME="Infragistics2.Win.UltraWinTree"
FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Win.UltraWinTree. v8.2.dll"
INTERNAL_NAME="Infragistics2.Win.UltraWinTree.v8.2 .dll"
LEGAL_COPYRIGHT="Copyright(c) 2001-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0xA52AF" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:02:49" UPTO_LINK_DATE="06/02/2008 23:02:49" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.v8.2.Design.dll"
SIZE="1789952" CHECKSUM="0xE874EF3F" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.v8.2.Design"
COMPANY_NAME="Infragistics Inc." PRODUCT_NAME="Infragistics2.Win"
FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Win.v8.2.Design.d ll"
INTERNAL_NAME="Infragistics2.Win.v8.2.Design.dll"
LEGAL_COPYRIGHT="Copyright(c) 2005-2007 Infragistics, Inc."
VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x1C117E" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:06:00" UPTO_LINK_DATE="06/02/2008 23:06:00" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Infragistics2.Win.v8.2.dll" SIZE="3264512"
CHECKSUM="0x1BA089B0" BIN_FILE_VERSION="8.2.20082.1000"
BIN_PRODUCT_VERSION="8.2.20082.1000" PRODUCT_VERSION="8.2.20082.1000"
FILE_DESCRIPTION="Infragistics2.Win.v8.2" COMPANY_NAME="Infragistics
Inc." PRODUCT_NAME="Infragistics2.Win" FILE_VERSION="8.2.20082.1000"
ORIGINAL_FILENAME="Infragistics2.Win.v8.2.dll"
INTERNAL_NAME="Infragistics2.Win.v8.2.dll" LEGAL_COPYRIGHT="Copyright(c)
2001-2007 Infragistics, Inc." VERDATEHI="0x0" VERDATELO="0x0"
VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x32A763" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="8.2.20082.1000"
UPTO_BIN_PRODUCT_VERSION="8.2.20082.1000" LINK_DATE="06/02/2008
23:02:32" UPTO_LINK_DATE="06/02/2008 23:02:32" VER_LANGUAGE="Language
Neutral [0x0]" />
<MATCHING_FILE NAME="Interop.SHDocVw.dll" SIZE="131072"
CHECKSUM="0xBDE1A116" BIN_FILE_VERSION="1.1.0.0"
BIN_PRODUCT_VERSION="1.1.0.0" PRODUCT_VERSION="1.1.0.0"
FILE_DESCRIPTION=" " COMPANY_NAME=" " PRODUCT_NAME="Assembly imported
from type library 'SHDocVw'." FILE_VERSION="1.1.0.0"
ORIGINAL_FILENAME="Interop.SHDocVw.dll" INTERNAL_NAME="Interop.SHDocVw"
LEGAL_COPYRIGHT=" " VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x29B49"
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.1.0.0"
UPTO_BIN_PRODUCT_VERSION="1.1.0.0" LINK_DATE="12/24/2008 14:42:29"
UPTO_LINK_DATE="12/24/2008 14:42:29" VER_LANGUAGE="Invariant Language
(Invariant Country) [0x7f]" />
<MATCHING_FILE NAME="Intuit.Ctg.Map.dll" SIZE="82696"
CHECKSUM="0x8FF6FCE0" BIN_FILE_VERSION="2008.9.4.174"
BIN_PRODUCT_VERSION="2008.9.4.174" PRODUCT_VERSION="2008.9.4.174"
FILE_DESCRIPTION="Map" COMPANY_NAME="Intuit" PRODUCT_NAME="Map"
FILE_VERSION="2008.9.4.174" ORIGINAL_FILENAME="Intuit.Ctg.Map.dll"
INTERNAL_NAME="Intuit.Ctg.Map.dll" LEGAL_COPYRIGHT="Copyright (C) Intuit
2008" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2"
MODULE_TYPE="WIN32" PE_CHECKSUM="0x2294A" LINKER_VERSION="0x0"
UPTO_BIN_FILE_VERSION="2008.9.4.174"
UPTO_BIN_PRODUCT_VERSION="2008.9.4.174" LINK_DATE="12/24/2008 14:42:30"
UPTO_LINK_DATE="12/24/2008 14:42:30" VER_LANGUAGE="Language Neutral
[0x0]" />
</EXE>
</DATABASE>


--
jimman

jimman wrote:
> Tried as suggested. Problem still exists. Vista still indicates a
> compatability issue. When installing in the manner described, I now
> only get a problem report that does not give a temp file indicating
> compatibility issue. Before, I got this:
>
> <?xml version="1.0" encoding="UTF-16"?>
> <DATABASE>
> <EXE NAME="Turbotax.exe" FILTER="GRABMI_FILTER_PRIVACY">
> <MATCHING_FILE NAME="dbghelp.dll" SIZE="764928"
> CHECKSUM="0xFECE59A0" BIN_FILE_VERSION="6.1.17.2"
> BIN_PRODUCT_VERSION="6.1.17.2" PRODUCT_VERSION="6.1.0017.2"
> FILE_DESCRIPTION="Windows Image Helper" COMPANY_NAME="Microsoft
> Corporation" PRODUCT_NAME="Debugging Tools for Windows(R)"
> FILE_VERSION="6.1.0017.2 (DbgBuild.030121-2003)"
> ORIGINAL_FILENAME="DBGHELP.DLL" INTERNAL_NAME="DBGHELP.DLL"
> LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
> VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2"
> MODULE_TYPE="WIN32" PE_CHECKSUM="0xBD9F7" LINKER_VERSION="0x60000"
> UPTO_BIN_FILE_VERSION="6.1.17.2" UPTO_BIN_PRODUCT_VERSION="6.1.17.2"
> LINK_DATE="01/29/2003 22:10:30" UPTO_LINK_DATE="01/29/2003 22:10:30"
> EXPORT_NAME="dbghelp.dll" VER_LANGUAGE="English (United States) [0x409]"
<snip>
>
>
Well, I just loaded the Basic edition in a normal manner. Seems to run
and save files the way you would expect, although my file only has basic
information. I did not get the +State version since I don't need it. I
do get an IE script error if I try to go to the online community website.

I have MSI v. 4.0.6--- . Are you using the default folder locations?
Did you move anything to another folder or change user status? I don't
know anything else to ask, but you might have something corrupted. When
was the last time you verified your system files?

Clark

Loaded everything in the location per default program. How do I find
out which MSI loaded? How do I verify the file system? Hope these
questions don't sound dumb. I have also done an erecovery to factory
default and no change.


--
jimman

jimman wrote:
> Loaded everything in the location per default program. How do I find
> out which MSI loaded? How do I verify the file system? Hope these
> questions don't sound dumb. I have also done an erecovery to factory
> default and no change.
>
>
The install checks which version of MSI you have, but go to
accessories-system tools-system information, software environment-loaded
modules and look for msi (at least I think that is the one they are
looking at). I don't know how to read your compatibility log, but I
have not gotten such a warning.

I was also going to ask, which version of Quicken are you running, and
have you tried creating a new file and saving that? Using a corrupted
file might cause some problems. Then try to save-as on your desktop or
somewhere else you can find it. Not necessary for it to be accurate,
just a test file.

Did you download your copy or get it retail? There is always a chance
your version has some bad bits.

Clark

OK , I have MSI v 4.5.6002.16497. (windows installer) I have played
with administrator rights, user account control, removed Norton, etc. I
not sure I know how to verify system files. Can you please provide some
guidance. I also loaded on daughters laptop with home premium and
everything works fine. Mine is up to date on updates by Turbotax.
They even had me update to sp2 beta. I am at a loss as to why this is
only happening to a few users. They have a problem on Turbotax site for
"failure to launch program" and do not have a resolution as of yet. This
may apply to me as well, I just don't know. Any help will be
appreciated.


--
jimman

Turbotax released an update today with some fixes for the above issues.
Program is still buggy, but for the most part, it works. Thanks to all
who submitted suggestions for my problem.


--
jimman