If no disks with the computer, there should be a Recovery Partition on the HD
for you to put it back to factory standards.
Check in manual for computer, the manufacturer's website, or phone them on
how they do their particular recovery operation.
Also, ask them if they will supply you with Vista recovery disk for a
nominal fee, if you are unable to burn a copy from the Recovery partion.
Or, if you are sure you have an infection, use the programs, and methods,
below to fix your problems:
Spybot Search & Destroy 1.6 is a very good, FREE Anti-Spyware Program.
Download, install, update, and immunize your System with it.
Then SCAN with it.
Update it, and scan your System once a fortnight.
Malwarebytes is as the name says, a Malware Remover!
For the Free version scroll down their page to either download from
Download.com, or Major Geeks.com
Download, install, and update.
Important re: Safe Mode
If you happen to find a problem that you canâ€™t uninstall / delete, reboot
the computer, and go into Safe Mode.
To get into Safe mode, tap F8 right at Power On / Startup, and use UP arrow
key to get to Safe Mode from list of options, then hit ENTER.
RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D
while in Safe Mode.
If unable to install above Programs in Normal Mode:
Sometimes Trojans, Viruses, Malware, etc stop you installing and/or updating
Programs to remove them.
If that happens, reboot into Safe Mode with Networking (from F8 list of
Startup Options), and install, update and scan from there.
> Ok so here is my problem. i think my computer has got a virus or
> somethin and my antivirus softwere doesnt say there is one but anyway i
> got vista home pre 32bit. i was to reformat my hdd and just do a clean
> install of vista, however my stupid laptop didnt come with anydisks to
> do this with so anythoughts on how to do a clean install of vista if it
> matter im running a toshiba qosmio f55-q502 help