Have you tried using the Norton removal Tool? See:
Once you have removed Norton don't even think of re-installing it. Norton
products are not something I recommend.
John Barnett MVP
Windows Desktop Experience
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"R W Stewart" <firstname.lastname@example.org> wrote in message
> When trying to uninstall Norton (which is not working), I get message that
> "setup has stopped working". After reviewing comments of others on this
> subject I installed Advanced Uninstall Pro. When I ran this program to
> uninstall Norton, I got message "This application has failed to start
> cclU.dll was not found. Reinstalling the application may fix this
> I am a relative neophyte with computers and I don't know how to proceed.
> Can anyone help me?
> R W Stewart