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Failed to upgrade from Home Premium to Ultimate SP1 on HP Pavilion

microsoft.public.windows.vista.installation setup






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  #1 (permalink)  
Old 04-20-2008
JYW
 

Posts: n/a
Failed to upgrade from Home Premium to Ultimate SP1 on HP Pavilion
Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today I
tried to upgrade my Pavilion m9177c (only 2 months old) at least 5 times.
They
all failed at the last step of upgrade. It told me "one or more system
component could not be updated". When I exited installation and rebooted,
the system rolled back to its previous state.

Since the situation is very simular to Debbie Rollins' "Anytime UPgrade from
Vista..." post on 1/22/2008, I tried the suggestion from OldGrump to select
"no" to search upgrades and disconnected the PC from the Internet.
Unfortunately, the result was the same.

I am stuck. What I need is to remote desktop access to this Pavilion PC
however, the Home Premium does not support it. I tried to use LogMeIn. The
display is too small for me to read by using LogMeIn. It looks like some
unknown reasons block the upgrade. If someone can shed a light to make the
upgrade work or can provide an alternative method to make remote desktop
access work, please share.

Deeply appreciate...

--
JYW
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  #2 (permalink)  
Old 04-20-2008
Mr. Arnold
 

Posts: n/a
Re: Failed to upgrade from Home Premium to Ultimate SP1 on HP Pavilion

"JYW" <JYW@discussions.microsoft.com> wrote in message
news:82AD263C-7FEF-45C2-80A9-7EC57F3A2AB4@microsoft.com...
> Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today I
> tried to upgrade my Pavilion m9177c (only 2 months old) at least 5 times.



That means that you a full free support from MS for like 60 days or so
after the purchase of the retail version. I suggest that you call MS for
support.

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  #3 (permalink)  
Old 04-20-2008
Rick Rogers
 

Posts: n/a
Re: Failed to upgrade from Home Premium to Ultimate SP1 on HP Pavilion
Hi,

Click start and type setupact.log, hit <enter> to open it once it appears in
the start menu and scroll to the bottom to see if it contains anything
useful about why the installation failed. You can copy/paste the relevant
portion into a reply if you'd like someone else to look at it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"JYW" <JYW@discussions.microsoft.com> wrote in message
news:82AD263C-7FEF-45C2-80A9-7EC57F3A2AB4@microsoft.com...
> Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today I
> tried to upgrade my Pavilion m9177c (only 2 months old) at least 5 times.
> They
> all failed at the last step of upgrade. It told me "one or more system
> component could not be updated". When I exited installation and rebooted,
> the system rolled back to its previous state.
>
> Since the situation is very simular to Debbie Rollins' "Anytime UPgrade
> from
> Vista..." post on 1/22/2008, I tried the suggestion from OldGrump to
> select
> "no" to search upgrades and disconnected the PC from the Internet.
> Unfortunately, the result was the same.
>
> I am stuck. What I need is to remote desktop access to this Pavilion PC
> however, the Home Premium does not support it. I tried to use LogMeIn.
> The
> display is too small for me to read by using LogMeIn. It looks like some
> unknown reasons block the upgrade. If someone can shed a light to make
> the
> upgrade work or can provide an alternative method to make remote desktop
> access work, please share.
>
> Deeply appreciate...
>
> --
> JYW


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  #4 (permalink)  
Old 04-20-2008
JYW
 

Posts: n/a
Re: Failed to upgrade from Home Premium to Ultimate SP1 on HP Pavi
I can't tell there are abnormal activities from the
"setupact.log"...Following is the content...
---------------------------
2008-04-19 20:57:12, Info [0x0a000a] UI Autorun:Autorun core
successfully initialized!!!
2008-04-19 20:57:13, Info [0x0a000b] UI Autorun:Autorun UI
successfully initialized!!!
2008-04-19 20:57:14, Info UI AppWindow has layout style 0
2008-04-19 20:57:14, Info UI NavWindow has layout style 0
2008-04-19 20:57:14, Info UI NavWindow has layout style 0
2008-04-19 20:57:14, Info UI Page with ID 2018 returned
0 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 2002 returned
0 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 1200 returned
1 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 1200 returned
1 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info [0x0a011c] UI WizardDialogPost::SetActive
2008-04-19 20:57:17, Info [0x0a018e] UI Passing command line
parameter ("G:\Sources\setup.exe /HideWelcome /uilanguage:en-US
/targetlanguage:en-US") to IBS.
---------------------------------

If you can shed the light, I really appreciate it...
--
JYW


"Rick Rogers" wrote:

> Hi,
>
> Click start and type setupact.log, hit <enter> to open it once it appears in
> the start menu and scroll to the bottom to see if it contains anything
> useful about why the installation failed. You can copy/paste the relevant
> portion into a reply if you'd like someone else to look at it.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "JYW" <JYW@discussions.microsoft.com> wrote in message
> news:82AD263C-7FEF-45C2-80A9-7EC57F3A2AB4@microsoft.com...
> > Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today I
> > tried to upgrade my Pavilion m9177c (only 2 months old) at least 5 times.
> > They
> > all failed at the last step of upgrade. It told me "one or more system
> > component could not be updated". When I exited installation and rebooted,
> > the system rolled back to its previous state.
> >
> > Since the situation is very simular to Debbie Rollins' "Anytime UPgrade
> > from
> > Vista..." post on 1/22/2008, I tried the suggestion from OldGrump to
> > select
> > "no" to search upgrades and disconnected the PC from the Internet.
> > Unfortunately, the result was the same.
> >
> > I am stuck. What I need is to remote desktop access to this Pavilion PC
> > however, the Home Premium does not support it. I tried to use LogMeIn.
> > The
> > display is too small for me to read by using LogMeIn. It looks like some
> > unknown reasons block the upgrade. If someone can shed a light to make
> > the
> > upgrade work or can provide an alternative method to make remote desktop
> > access work, please share.
> >
> > Deeply appreciate...
> >
> > --
> > JYW

>
>

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  #5 (permalink)  
Old 04-21-2008
Rick Rogers
 

Posts: n/a
Re: Failed to upgrade from Home Premium to Ultimate SP1 on HP Pavi
Hi,

Unfortunately, that doesn't yield much. Have you disabled your antivirus
software and also checked for the most recent BIOS release for your system?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"JYW" <JYW@discussions.microsoft.com> wrote in message
news8A24B58-0479-4340-B2F0-B875E338C9FE@microsoft.com...
>I can't tell there are abnormal activities from the
> "setupact.log"...Following is the content...
> ---------------------------
> 2008-04-19 20:57:12, Info [0x0a000a] UI Autorun:Autorun core
> successfully initialized!!!
> 2008-04-19 20:57:13, Info [0x0a000b] UI Autorun:Autorun UI
> successfully initialized!!!
> 2008-04-19 20:57:14, Info UI AppWindow has layout
> style 0
> 2008-04-19 20:57:14, Info UI NavWindow has layout
> style 0
> 2008-04-19 20:57:14, Info UI NavWindow has layout
> style 0
> 2008-04-19 20:57:14, Info UI Page with ID 2018
> returned
> 0 for CanPageBeActivated with choice 0
> 2008-04-19 20:57:14, Info UI Page with ID 2002
> returned
> 0 for CanPageBeActivated with choice 0
> 2008-04-19 20:57:14, Info UI Page with ID 1200
> returned
> 1 for CanPageBeActivated with choice 0
> 2008-04-19 20:57:14, Info UI Page with ID 1200
> returned
> 1 for CanPageBeActivated with choice 0
> 2008-04-19 20:57:14, Info [0x0a011c] UI
> WizardDialogPost::SetActive
> 2008-04-19 20:57:17, Info [0x0a018e] UI Passing command line
> parameter ("G:\Sources\setup.exe /HideWelcome /uilanguage:en-US
> /targetlanguage:en-US") to IBS.
> ---------------------------------
>
> If you can shed the light, I really appreciate it...
> --
> JYW
>
>
> "Rick Rogers" wrote:
>
>> Hi,
>>
>> Click start and type setupact.log, hit <enter> to open it once it appears
>> in
>> the start menu and scroll to the bottom to see if it contains anything
>> useful about why the installation failed. You can copy/paste the relevant
>> portion into a reply if you'd like someone else to look at it.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "JYW" <JYW@discussions.microsoft.com> wrote in message
>> news:82AD263C-7FEF-45C2-80A9-7EC57F3A2AB4@microsoft.com...
>> > Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today
>> > I
>> > tried to upgrade my Pavilion m9177c (only 2 months old) at least 5
>> > times.
>> > They
>> > all failed at the last step of upgrade. It told me "one or more system
>> > component could not be updated". When I exited installation and
>> > rebooted,
>> > the system rolled back to its previous state.
>> >
>> > Since the situation is very simular to Debbie Rollins' "Anytime UPgrade
>> > from
>> > Vista..." post on 1/22/2008, I tried the suggestion from OldGrump to
>> > select
>> > "no" to search upgrades and disconnected the PC from the Internet.
>> > Unfortunately, the result was the same.
>> >
>> > I am stuck. What I need is to remote desktop access to this Pavilion
>> > PC
>> > however, the Home Premium does not support it. I tried to use LogMeIn.
>> > The
>> > display is too small for me to read by using LogMeIn. It looks like
>> > some
>> > unknown reasons block the upgrade. If someone can shed a light to make
>> > the
>> > upgrade work or can provide an alternative method to make remote
>> > desktop
>> > access work, please share.
>> >
>> > Deeply appreciate...
>> >
>> > --
>> > JYW

>>
>>


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