> my dell Dimoension 9200C will not shut down. I am running vista home
> premium. the circle will stop rotating and the computer freezes. I shut
> down with the tower power button then it takes forever for me to restart.
> Several attempts
> (+50) and then finally I get into windows safe then it takes several
> more attempts. System restore will not work cause it won t shut down. So i
> tried to reinstall but that wont work cause the PC freezes. I want to
> write the drive clean and start over. Will that solve these issues.
I don't think reinstalling Windows will solve the issue because that is a
software solution and your problems certainly sound like they are caused by
If the computer is new and under warranty, it's time to contact Dell tech
support for repair/replacement. Otherwise, here are general hardware
Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. Testing hardware failures often
involves swapping out suspected parts with known-good parts. If you can't
do the testing yourself and/or are uncomfortable opening your computer,
take the machine to a professional computer repair shop (not your local
equivalent of BigComputerStore/GeekSquad). If possible, have all your data
backed up before you take the machine into a shop.
Elephant Boy Computers