Missing 2 digits on product key sticker

I bought a retail of Windows Vista Ultimate from Newegg. Part of the product
key sticker is ripped off and I'm missing the last 2 digits. I don't even
know how to contact MS support because they ask for a PID and I can't find
that on the box or anything. All I have is the disks, Certificate of
Authenticity, and the product key with 2 missing digits. What do I do?

Take it back to where you bought it, pronto!
--
Mick Murphy - Qld - Australia


"Clint" wrote:

> I bought a retail of Windows Vista Ultimate from Newegg. Part of the product
> key sticker is ripped off and I'm missing the last 2 digits. I don't even
> know how to contact MS support because they ask for a PID and I can't find
> that on the box or anything. All I have is the disks, Certificate of
> Authenticity, and the product key with 2 missing digits. What do I do?

Well I got it online so it shipped to me, and Newegg doesn't take software
returns.
I did find the "Windows Vista Validation Issues" site
(http://forums.microsoft.com/Genuine/...1004&SiteID=25)
so I'll see what they say first.

"Mick Murphy" wrote:

> Take it back to where you bought it, pronto!
> --
> Mick Murphy - Qld - Australia

http://support.microsoft.com/default...b/326246/en-gb

Clint; the above is for lost, damaged, etc software.

Hope it helps you.
--
Mick Murphy - Qld - Australia


"Clint" wrote:

> Well I got it online so it shipped to me, and Newegg doesn't take software
> returns.
> I did find the "Windows Vista Validation Issues" site
> (http://forums.microsoft.com/Genuine/...1004&SiteID=25)
> so I'll see what they say first.
>
> "Mick Murphy" wrote:
>
> > Take it back to where you bought it, pronto!
> > --
> > Mick Murphy - Qld - Australia

Hi,

Contact Newegg and tell them the package is damaged and that you did not
recieve a full Product key. They need to replace it. If they do not, then
contact your credit card company and have the payment withheld.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Clint" <Clint@discussions.microsoft.com> wrote in message
news:1D184696-0BF6-4920-BED2-6B1DEE1FD3DE@microsoft.com...
> Well I got it online so it shipped to me, and Newegg doesn't take software
> returns.
> I did find the "Windows Vista Validation Issues" site
> (http://forums.microsoft.com/Genuine/...1004&SiteID=25)
> so I'll see what they say first.
>
> "Mick Murphy" wrote:
>
>> Take it back to where you bought it, pronto!
>> --
>> Mick Murphy - Qld - Australia

Clint wrote:
> I bought a retail of Windows Vista Ultimate from Newegg. Part of the product
> key sticker is ripped off and I'm missing the last 2 digits. I don't even
> know how to contact MS support because they ask for a PID and I can't find
> that on the box or anything. All I have is the disks, Certificate of
> Authenticity, and the product key with 2 missing digits. What do I do?


Contact NewEgg and arrange exchange your purchase for one in an
undamaged package.


--

Bruce Chambers

Help us help you:
http://www.catb.org/~esr/faqs/smart-questions.html

http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

Clint wrote:
> Well I got it online so it shipped to me, and Newegg doesn't take software
> returns.


They sent you damaged goods. It's their responsibility to make good on
your purchase, not Microsoft's.


--

Bruce Chambers

Help us help you:
http://www.catb.org/~esr/faqs/smart-questions.html

http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

The key is inside the hard plastic case. If it is damaged it was Microsoft
that damaged it.
That said, NewEgg is top notch at handling RMA's

"Bruce Chambers" <bchambers@cable0ne.n3t> wrote in message
news:uSqLxaXgIHA.4536@TK2MSFTNGP06.phx.gbl...
> Clint wrote:
>> Well I got it online so it shipped to me, and Newegg doesn't take
>> software returns.
>
>
> They sent you damaged goods. It's their responsibility to make good on
> your purchase, not Microsoft's.
>
>
> --
>
> Bruce Chambers
>
> Help us help you:
> http://www.catb.org/~esr/faqs/smart-questions.html
>
> http://support.microsoft.com/default.aspx/kb/555375
>
> They that can give up essential liberty to obtain a little temporary
> safety deserve neither liberty nor safety. ~Benjamin Franklin
>
> Many people would rather die than think; in fact, most do. ~Bertrand
> Russell
>
> The philosopher has never killed any priests, whereas the priest has
> killed a great many philosophers.
> ~ Denis Diderot

John Barnes wrote:
> The key is inside the hard plastic case. If it is damaged it was
> Microsoft that damaged it.


Ah! Thanks for enlightening me. (I haven't purchased a retail package
in years.)


--

Bruce Chambers

Help us help you:
http://www.catb.org/~esr/faqs/smart-questions.html

http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

--
you have to do guess the last 2 alfa-numeric digit of you Windows Vista
Product key
or you have to obtain an other Windows Vista Product Key in replace of you
current Product Key,;
thanks
or E-mail me
"Clint" wrote:

> I bought a retail of Windows Vista Ultimate from Newegg. Part of the product
> key sticker is ripped off and I'm missing the last 2 digits. I don't even
> know how to contact MS support because they ask for a PID and I can't find
> that on the box or anything. All I have is the disks, Certificate of
> Authenticity, and the product key with 2 missing digits. What do I do?