I think the problem is that it is a lot easier than you think.
You double click on your upgrade license and follow the instructions.
You can copy "Save the license" from your digital locker onto any location
you like such as your desktop, a folder somewhere or removable media.
You double click the "XrML Digital License Package (.slupkg-ms)" file and
click on the "Install the license" and follow the instructions.
I have done this myself doing a Home Premium to Ultimate upgrade. You do not
enter any new product keys, you just insert your anytime upgrade disk when
asked to during the upgrade process, which in my case was my original Home
Premium disk and your can either do an fresh install or an in place upgrade.
"john b" <john firstname.lastname@example.org
> wrote in message
> I'm trying to upgrade my new HP laptop from Vista Home Premium to
> Ultimate. I
> wanted to use the Anytime Upgrade process becuase it sounded as if it
> be quick but I can't get it to work, although I've followed the
> Recovering my upgrade from the "Your Digital Locker" is not working and
> I'm waiting for the Microsoft third party Arvato to respond to my support
> I think the process is just too complex. Any views? Should Microsoft
> how they offer upgrades to what should be a key product? Have they lost
> with their customers?