I have a suggestion to make for Microsoft, tell your call center reps to NOT
hang up on customers when they have a question. Haninging up on customers
because you don't understand a question is a very good way to frustrate and
annoy customers. If you don't know the answer or don't understand the
question, find someone that does; don't simply hang up on the customer after
dodging the question. This to me is unacceptable.
My only question was "why did updating my BIOS require a re-activation of
Windows Vista?" Not a hard question, not for someone working in the
activation center for Microsoft; or at least I wouldn't think so. Another
suggestion that I have, although I'm not sure how likely it will be that it
is taken into consideration, is to fix the activation system! A simply update
of the system BIOS or a video card driver should not trigger activation! I
can only hope that things things get put in check soon.
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