Upgrade DVD from Premium to Ultimate

Can anyone advise the course of action to take against not recieving an
upgrade DVD supposedly sent from Arvato on behalf of Microsoft?

They mailed my first one 12/28/07 and the second on 1/3/08 and I called and
request another on 1/14/08. I have not recieved any of these. My address is
correct. They advised they had a no refund policy.

What gives with this attitude?

AFAIK the last date for resolving these issues was late last spring early summer.
You need to resolve your problem by contacting the company from which you purchased your PC.
"Jerry" <Jerry@discussions.microsoft.com> wrote in message news:1FBAE24C-8C54-4368-9B60-B2CCD10C7754@microsoft.com...
> Can anyone advise the course of action to take against not recieving an
> upgrade DVD supposedly sent from Arvato on behalf of Microsoft?
>
> They mailed my first one 12/28/07 and the second on 1/3/08 and I called and
> request another on 1/14/08. I have not recieved any of these. My address is
> correct. They advised they had a no refund policy.
>
> What gives with this attitude?

Hi,

Hopefully you paid with a credit card and can call your card issuer and have
payment withheld.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Jerry" <Jerry@discussions.microsoft.com> wrote in message
news:1FBAE24C-8C54-4368-9B60-B2CCD10C7754@microsoft.com...
> Can anyone advise the course of action to take against not recieving an
> upgrade DVD supposedly sent from Arvato on behalf of Microsoft?
>
> They mailed my first one 12/28/07 and the second on 1/3/08 and I called
> and
> request another on 1/14/08. I have not recieved any of these. My address
> is
> correct. They advised they had a no refund policy.
>
> What gives with this attitude?

What is AFAIK?



"Curious" wrote:

> AFAIK the last date for resolving these issues was late last spring early
> summer.
> You need to resolve your problem by contacting the company from which you
> purchased your PC.
> "Jerry" <Jerry@discussions.microsoft.com> wrote in message
> news:1FBAE24C-8C54-4368-9B60-B2CCD10C7754@microsoft.com...
> > Can anyone advise the course of action to take against not recieving an
> > upgrade DVD supposedly sent from Arvato on behalf of Microsoft?
> >
> > They mailed my first one 12/28/07 and the second on 1/3/08 and I called
> and
> > request another on 1/14/08. I have not recieved any of these. My
> address is
> > correct. They advised they had a no refund policy.
> >
> > What gives with this attitude?
>

AFAIK=As Far As I Know. I think that responder was referring to the
moduslink upgrade offer available for a brief time early last year. I do not
think this is the program under which you purchased your copy.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Jerry" <Jerry@discussions.microsoft.com> wrote in message
news:1ABA4771-88F6-4DA5-AF4E-2C01618FB6A1@microsoft.com...
> What is AFAIK?
>
>
>
> "Curious" wrote:
>
>> AFAIK the last date for resolving these issues was late last spring early
>> summer.
>> You need to resolve your problem by contacting the company from which you
>> purchased your PC.
>> "Jerry" <Jerry@discussions.microsoft.com> wrote in message
>> news:1FBAE24C-8C54-4368-9B60-B2CCD10C7754@microsoft.com...
>> > Can anyone advise the course of action to take against not recieving an
>> > upgrade DVD supposedly sent from Arvato on behalf of Microsoft?
>> >
>> > They mailed my first one 12/28/07 and the second on 1/3/08 and I called
>> and
>> > request another on 1/14/08. I have not recieved any of these. My
>> address is
>> > correct. They advised they had a no refund policy.
>> >
>> > What gives with this attitude?
>>