Support for Vista BEFORE it's installed

So has anyone been able to get support for the $159 upgrade that is
downloaded. There is a MAJOR problem with MS's support site. I don't have
Vista installed yet so I don't have a Product ID Number, without that I can't
get support.

I really, really do wish my company was not making the upgrade to Vista,
but I have to use the 64 bit Vista, and I have Windows XP Pro (32) so my
marketplace download is useless at the moment. It would be nice to have
support for a product I bought but can't use.

32 bit Vista will install on 64 bit hardware. In fact, many suggest that is
precisely what you should do to avoid driver problems.

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)



"KM" <KM@discussions.microsoft.com> wrote in message
news:89A5F5DB-DC1C-4EBD-BC12-F148953086ED@microsoft.com...
> So has anyone been able to get support for the $159 upgrade that is
> downloaded. There is a MAJOR problem with MS's support site. I don't have
> Vista installed yet so I don't have a Product ID Number, without that I
> can't
> get support.
>
> I really, really do wish my company was not making the upgrade to Vista,
> but I have to use the 64 bit Vista, and I have Windows XP Pro (32) so my
> marketplace download is useless at the moment. It would be nice to have
> support for a product I bought but can't use.
>

Did you run the tool on the marketplace site to see what upgrades would work
on your computer? I'm pretty sure that the marketplace 64 bit upgrade won't
work on a 32 bit OS. They actually say this on the site:

http://www.windowsmarketplace.com/de...itemid=3394362

You should contact the marketplace support and see if it's possible to
exchange or refund your purchase.

https://support.windowsmarketplace.c...ail&ct=eformts

--
Kerry Brown
Microsoft MVP - Shell/User
http://www.vistahelp.ca


"KM" <KM@discussions.microsoft.com> wrote in message
news:89A5F5DB-DC1C-4EBD-BC12-F148953086ED@microsoft.com...
> So has anyone been able to get support for the $159 upgrade that is
> downloaded. There is a MAJOR problem with MS's support site. I don't have
> Vista installed yet so I don't have a Product ID Number, without that I
> can't
> get support.
>
> I really, really do wish my company was not making the upgrade to Vista,
> but I have to use the 64 bit Vista, and I have Windows XP Pro (32) so my
> marketplace download is useless at the moment. It would be nice to have
> support for a product I bought but can't use.
>

Vista 64bit has to be a clean(full) install from XP 32bit; NOT upgrade!

Delete existing XP 32bit partition, formatt, clean install, etc.

"KM" wrote:

> So has anyone been able to get support for the $159 upgrade that is
> downloaded. There is a MAJOR problem with MS's support site. I don't have
> Vista installed yet so I don't have a Product ID Number, without that I can't
> get support.
>
> I really, really do wish my company was not making the upgrade to Vista,
> but I have to use the 64 bit Vista, and I have Windows XP Pro (32) so my
> marketplace download is useless at the moment. It would be nice to have
> support for a product I bought but can't use.
>