After Upgrade... login is now missing.

I have Vista Basic and purchased an Ultimate upgrade.
I performed the upgrade and everything went okay except for one thing.
When everything was done the computer boots to the login screen but there is
not login available. Only a button in the lower left for changing things
like easier visability or onscreen keyboard and the shutdown button in the
lower right.

NOTHING ELSE. No login area.

Hi,

Very odd.... Does the same thing occur if you hit F8 at boot and go to Safe
mode? Does ctrl+shift+escape or ctrl+alt+delete bring up Task Manager?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"perry" <perry@discussions.microsoft.com> wrote in message
news:181744A3-BC23-4C66-BE4A-263D80734AA2@microsoft.com...
>I have Vista Basic and purchased an Ultimate upgrade.
> I performed the upgrade and everything went okay except for one thing.
> When everything was done the computer boots to the login screen but there
> is
> not login available. Only a button in the lower left for changing things
> like easier visability or onscreen keyboard and the shutdown button in the
> lower right.
>
> NOTHING ELSE. No login area.
>
>

I remembered about Safe Mode after I posted this. If I boot up in safe mode
then I do receive the login prompt and icon. I then rebooted to see if by
chance the issue had corrected itself. It didn't. After a normal boot the
login window is still missing a login prompt and icon.

"Rick Rogers" wrote:

> Hi,
>
> Very odd.... Does the same thing occur if you hit F8 at boot and go to Safe
> mode? Does ctrl+shift+escape or ctrl+alt+delete bring up Task Manager?
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "perry" <perry@discussions.microsoft.com> wrote in message
> news:181744A3-BC23-4C66-BE4A-263D80734AA2@microsoft.com...
> >I have Vista Basic and purchased an Ultimate upgrade.
> > I performed the upgrade and everything went okay except for one thing.
> > When everything was done the computer boots to the login screen but there
> > is
> > not login available. Only a button in the lower left for changing things
> > like easier visability or onscreen keyboard and the shutdown button in the
> > lower right.
> >
> > NOTHING ELSE. No login area.
> >
> >
>
>

Additional Info.
I was also able to boot into safe mode with networking.
I removed the user acount password and turned off User Account Control and
tried a normal reboot but no change in the results.

This is a Dell computer I just bought with Vista Basic. I purchased an
Ultimate upgrade and when I installed, since I was not connectted to the
internet, I believe it asked to activate the upgrade which I would have
responded to activate later.

It does not asked me to activate in safe mode.

"Rick Rogers" wrote:

> Hi,
>
> Very odd.... Does the same thing occur if you hit F8 at boot and go to Safe
> mode? Does ctrl+shift+escape or ctrl+alt+delete bring up Task Manager?
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "perry" <perry@discussions.microsoft.com> wrote in message
> news:181744A3-BC23-4C66-BE4A-263D80734AA2@microsoft.com...
> >I have Vista Basic and purchased an Ultimate upgrade.
> > I performed the upgrade and everything went okay except for one thing.
> > When everything was done the computer boots to the login screen but there
> > is
> > not login available. Only a button in the lower left for changing things
> > like easier visability or onscreen keyboard and the shutdown button in the
> > lower right.
> >
> > NOTHING ELSE. No login area.
> >
> >
>
>

One more thing I forgot.
Neither Ctl-Alt-Del nor Ctl-Shift-Esc will bring up the task manager.


"Rick Rogers" wrote:

> Hi,
>
> Very odd.... Does the same thing occur if you hit F8 at boot and go to Safe
> mode? Does ctrl+shift+escape or ctrl+alt+delete bring up Task Manager?
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "perry" <perry@discussions.microsoft.com> wrote in message
> news:181744A3-BC23-4C66-BE4A-263D80734AA2@microsoft.com...
> >I have Vista Basic and purchased an Ultimate upgrade.
> > I performed the upgrade and everything went okay except for one thing.
> > When everything was done the computer boots to the login screen but there
> > is
> > not login available. Only a button in the lower left for changing things
> > like easier visability or onscreen keyboard and the shutdown button in the
> > lower right.
> >
> > NOTHING ELSE. No login area.
> >
> >
>
>

Hi,

From safe mode, run msconfig and put it in diagnostic mode. Then restart
normally and see if the logon appears.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"perry" <perry@discussions.microsoft.com> wrote in message
news:E350D07F-411F-4AF8-9A53-2EF5BB4D6EAD@microsoft.com...
> One more thing I forgot.
> Neither Ctl-Alt-Del nor Ctl-Shift-Esc will bring up the task manager.
>
>
> "Rick Rogers" wrote:
>
>> Hi,
>>
>> Very odd.... Does the same thing occur if you hit F8 at boot and go to
>> Safe
>> mode? Does ctrl+shift+escape or ctrl+alt+delete bring up Task Manager?
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "perry" <perry@discussions.microsoft.com> wrote in message
>> news:181744A3-BC23-4C66-BE4A-263D80734AA2@microsoft.com...
>> >I have Vista Basic and purchased an Ultimate upgrade.
>> > I performed the upgrade and everything went okay except for one thing.
>> > When everything was done the computer boots to the login screen but
>> > there
>> > is
>> > not login available. Only a button in the lower left for changing
>> > things
>> > like easier visability or onscreen keyboard and the shutdown button in
>> > the
>> > lower right.
>> >
>> > NOTHING ELSE. No login area.
>> >
>> >
>>
>>

On Oct 10, 7:20 pm, "Rick Rogers" <r...@mvps.org> wrote:
> Hi,
>
> From safe mode, run msconfig and put it in diagnostic mode. Then restart
> normally and see if the logon appears.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVPhttp://mvp.support.microsoft.com/
> Windows help -www.rickrogers.org
> My thoughtshttp://rick-mvp.blogspot.com
>
> "perry" <pe...@discussions.microsoft.com> wrote in message
>
> news:E350D07F-411F-4AF8-9A53-2EF5BB4D6EAD@microsoft.com...
>
>
>
> > One more thing I forgot.
> > Neither Ctl-Alt-Del nor Ctl-Shift-Esc will bring up the task manager.
>
> > "Rick Rogers" wrote:
>
> >> Hi,
>
> >> Very odd.... Does the same thing occur if you hit F8 at boot and go to
> >> Safe
> >> mode? Does ctrl+shift+escape or ctrl+alt+delete bring up Task Manager?
>
> >> --
> >> Best of Luck,
>
> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >>http://mvp.support.microsoft.com/
> >> Windows help -www.rickrogers.org
> >> My thoughtshttp://rick-mvp.blogspot.com
>
> >> "perry" <pe...@discussions.microsoft.com> wrote in message
> >>news:181744A3-BC23-4C66-BE4A-263D80734AA2@microsoft.com...
> >> >I haveVistaBasic and purchased an Ultimateupgrade.
> >> > I performed theupgradeand everything went okay except for one thing.
> >> > When everything was done the computer boots to theloginscreen but
> >> > there
> >> > is
> >> > notloginavailable. Only a button in the lower left for changing
> >> > things
> >> > like easier visability or onscreen keyboard and the shutdown button in
> >> > the
> >> > lower right.
>
> >> > NOTHING ELSE. Nologinarea.- Hide quoted text -
>
> - Show quoted text -

Rick,

I would like to jump on this discussion. I am having the same
problem. This was an upgrade from Home Premium, but that is the only
difference. If I use safe mode (with networking support), I am able to
login. I've tried your suggestion about diagnostic mode and it didn't
help. I still had the screen with only the buttons in the lower right
and left corners.

Help,
David

Hi,

Some background on what is happening on your system would help.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

<dlylester@gmail.com> wrote in message
news:1192635598.585783.311090@z24g2000prh.googlegr oups.com...
> On Oct 10, 7:20 pm, "Rick Rogers" <r...@mvps.org> wrote:
>> Hi,
>>
>> From safe mode, run msconfig and put it in diagnostic mode. Then restart
>> normally and see if the logon appears.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft
>> MVPhttp://mvp.support.microsoft.com/
>> Windows help -www.rickrogers.org
>> My thoughtshttp://rick-mvp.blogspot.com
>>
>> "perry" <pe...@discussions.microsoft.com> wrote in message
>>
>> news:E350D07F-411F-4AF8-9A53-2EF5BB4D6EAD@microsoft.com...
>>
>>
>>
>> > One more thing I forgot.
>> > Neither Ctl-Alt-Del nor Ctl-Shift-Esc will bring up the task manager.
>>
>> > "Rick Rogers" wrote:
>>
>> >> Hi,
>>
>> >> Very odd.... Does the same thing occur if you hit F8 at boot and go to
>> >> Safe
>> >> mode? Does ctrl+shift+escape or ctrl+alt+delete bring up Task Manager?
>>
>> >> --
>> >> Best of Luck,
>>
>> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> >>http://mvp.support.microsoft.com/
>> >> Windows help -www.rickrogers.org
>> >> My thoughtshttp://rick-mvp.blogspot.com
>>
>> >> "perry" <pe...@discussions.microsoft.com> wrote in message
>> >>news:181744A3-BC23-4C66-BE4A-263D80734AA2@microsoft.com...
>> >> >I haveVistaBasic and purchased an Ultimateupgrade.
>> >> > I performed theupgradeand everything went okay except for one thing.
>> >> > When everything was done the computer boots to theloginscreen but
>> >> > there
>> >> > is
>> >> > notloginavailable. Only a button in the lower left for changing
>> >> > things
>> >> > like easier visability or onscreen keyboard and the shutdown button
>> >> > in
>> >> > the
>> >> > lower right.
>>
>> >> > NOTHING ELSE. Nologinarea.- Hide quoted text -
>>
>> - Show quoted text -
>
> Rick,
>
> I would like to jump on this discussion. I am having the same
> problem. This was an upgrade from Home Premium, but that is the only
> difference. If I use safe mode (with networking support), I am able to
> login. I've tried your suggestion about diagnostic mode and it didn't
> help. I still had the screen with only the buttons in the lower right
> and left corners.
>
> Help,
> David
>

On Oct 17, 7:14 pm, "Rick Rogers" <r...@mvps.org> wrote:
> Hi,
>
> Some background on what is happening on your system would help.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVPhttp://mvp.support.microsoft.com/
> Windows help -www.rickrogers.org
> My thoughtshttp://rick-mvp.blogspot.com
>
> <dlyles...@gmail.com> wrote in message
>
> news:1192635598.585783.311090@z24g2000prh.googlegr oups.com...
>
> > On Oct 10, 7:20 pm, "Rick Rogers" <r...@mvps.org> wrote:
> >> Hi,
>
> >> From safe mode, run msconfig and put it in diagnostic mode. Then restart
> >> normally and see if the logon appears.
>
> >> --
> >> Best of Luck,
>
> >> Rick Rogers, aka "Nutcase" - Microsoft
> >> MVPhttp://mvp.support.microsoft.com/
> >> Windows help -www.rickrogers.org
> >> My thoughtshttp://rick-mvp.blogspot.com
>
> >> "perry" <pe...@discussions.microsoft.com> wrote in message
>
> >>news:E350D07F-411F-4AF8-9A53-2EF5BB4D6EAD@microsoft.com...
>
> >> > One more thing I forgot.
> >> > Neither Ctl-Alt-Del nor Ctl-Shift-Esc will bring up the task manager.
>
> >> > "Rick Rogers" wrote:
>
> >> >> Hi,
>
> >> >> Very odd.... Does the same thing occur if you hit F8 at boot and go to
> >> >> Safe
> >> >> mode? Does ctrl+shift+escape or ctrl+alt+delete bring up Task Manager?
>
> >> >> --
> >> >> Best of Luck,
>
> >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> >> >>http://mvp.support.microsoft.com/
> >> >> Windows help -www.rickrogers.org
> >> >> My thoughtshttp://rick-mvp.blogspot.com
>
> >> >> "perry" <pe...@discussions.microsoft.com> wrote in message
> >> >>news:181744A3-BC23-4C66-BE4A-263D80734AA2@microsoft.com...
> >> >> >I haveVistaBasic and purchased an Ultimateupgrade.
> >> >> > I performed theupgradeand everything went okay except for one thing.
> >> >> > When everything was done the computer boots to theloginscreen but
> >> >> > there
> >> >> > is
> >> >> > notloginavailable. Only a button in the lower left for changing
> >> >> > things
> >> >> > like easier visability or onscreen keyboard and the shutdown button
> >> >> > in
> >> >> > the
> >> >> > lower right.
>
> >> >> > NOTHING ELSE. Nologinarea.- Hide quoted text -
>
> >> - Show quoted text -
>
> > Rick,
>
> > I would like to jump on this discussion. I am having the same
> > problem. This was an upgrade from Home Premium, but that is the only
> > difference. If I use safe mode (with networking support), I am able to
> >login. I've tried your suggestion about diagnostic mode and it didn't
> > help. I still had the screen with only the buttons in the lower right
> > and left corners.
>
> > Help,
> > David

Hey,

The system was running Vista Home Premium just fine, but I wanted to
upgrade to Ultimate. The upgrade went smoothly until the final
reboot. Now, when I start normally, I get a blank login screen with
the yellowish, greenish background with only 2 buttons. The one in
the lower left for changing things like easier visibility or on screen
keyboard and the shutdown button in the lower right.

I can hit CTRL-ALT-DEL and CTRL-SHIFT-ESC all day long, but nothing
happens.

I am able to boot into safe mode (even with networking support). I
tried to use msconfig and reboot in diagnostic mode as you suggested,
but I didn't get anywhere with that and could only get in by using
safe mode.

I have data I really don't want to lose, but I can't use my USB drives
and can't burn a DVD and at this point I am totally stumped.

I've been searching and found a possible match with a problem with
NVida drivers. I removed the display from device manager and it was
reloaded the next boot into safe mode. I set the user accounts to log
in automatically as one user hoping that would bypass the screen, but
it didn't and I got nowhere.

I hope this is the background you need ...
Thanks,
David

On Oct 18, 2:48 pm, dlyles...@gmail.com wrote:
> On Oct 17, 7:14 pm, "Rick Rogers" <r...@mvps.org> wrote:
>
>
>
> > Hi,
>
> > Some background on what is happening on your system would help.
>
> > --
> > Best of Luck,
>
> > Rick Rogers, aka "Nutcase" - Microsoft MVPhttp://mvp.support.microsoft.com/
> > Windows help -www.rickrogers.org
> > My thoughtshttp://rick-mvp.blogspot.com
>
> > <dlyles...@gmail.com> wrote in message
>
> >news:1192635598.585783.311090@z24g2000prh.googleg roups.com...
>
> > > On Oct 10, 7:20 pm, "Rick Rogers" <r...@mvps.org> wrote:
> > >> Hi,
>
> > >> From safe mode, run msconfig and put it in diagnostic mode. Then restart
> > >> normally and see if the logon appears.
>
> > >> --
> > >> Best of Luck,
>
> > >> Rick Rogers, aka "Nutcase" - Microsoft
> > >> MVPhttp://mvp.support.microsoft.com/
> > >> Windows help -www.rickrogers.org
> > >> My thoughtshttp://rick-mvp.blogspot.com
>
> > >> "perry" <pe...@discussions.microsoft.com> wrote in message
>
> > >>news:E350D07F-411F-4AF8-9A53-2EF5BB4D6EAD@microsoft.com...
>
> > >> > One more thing I forgot.
> > >> > Neither Ctl-Alt-Del nor Ctl-Shift-Esc will bring up the task manager.
>
> > >> > "Rick Rogers" wrote:
>
> > >> >> Hi,
>
> > >> >> Very odd.... Does the same thing occur if you hit F8 at boot and go to
> > >> >> Safe
> > >> >> mode? Does ctrl+shift+escape or ctrl+alt+delete bring up Task Manager?
>
> > >> >> --
> > >> >> Best of Luck,
>
> > >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP
> > >> >>http://mvp.support.microsoft.com/
> > >> >> Windows help -www.rickrogers.org
> > >> >> My thoughtshttp://rick-mvp.blogspot.com
>
> > >> >> "perry" <pe...@discussions.microsoft.com> wrote in message
> > >> >>news:181744A3-BC23-4C66-BE4A-263D80734AA2@microsoft.com...
> > >> >> >I haveVistaBasic and purchased an Ultimateupgrade.
> > >> >> > I performed theupgradeand everything went okay except for one thing.
> > >> >> > When everything was done the computer boots to theloginscreen but
> > >> >> > there
> > >> >> > is
> > >> >> > notloginavailable. Only a button in the lower left for changing
> > >> >> > things
> > >> >> > like easier visability or onscreen keyboard and the shutdown button
> > >> >> > in
> > >> >> > the
> > >> >> > lower right.
>
> > >> >> > NOTHING ELSE. Nologinarea.- Hide quoted text -
>
> > >> - Show quoted text -
>
> > > Rick,
>
> > > I would like to jump on this discussion. I am having the same
> > > problem. This was anupgradefrom Home Premium, but that is the only
> > > difference. If I use safe mode (with networking support), I am able to
> > >login. I've tried your suggestion about diagnostic mode and it didn't
> > > help. I still had thescreenwith only the buttons in the lower right
> > > and left corners.
>
> > > Help,
> > > David
>
> Hey,
>
> The system was runningVistaHome Premium just fine, but I wanted toupgradeto Ultimate. Theupgradewent smoothly until the final
> reboot. Now, when I start normally, I get a blankloginscreenwith
> the yellowish, greenish background with only 2 buttons. The one in
> the lower left for changing things like easier visibility or onscreen
> keyboard and the shutdown button in the lower right.
>
> I can hit CTRL-ALT-DEL and CTRL-SHIFT-ESC all day long, but nothing
> happens.
>
> I am able to boot into safe mode (even with networking support). I
> tried to use msconfig and reboot in diagnostic mode as you suggested,
> but I didn't get anywhere with that and could only get in by using
> safe mode.
>
> I have data I really don't want to lose, but I can't use my USB drives
> and can't burn a DVD and at this point I am totally stumped.
>
> I've been searching and found a possible match with a problem with
> NVida drivers. I removed the display from device manager and it was
> reloaded the next boot into safe mode. I set the user accounts to log
> in automatically as one user hoping that would bypass thescreen, but
> it didn't and I got nowhere.
>
> I hope this is the background you need ...
> Thanks,
> David

I have given up. After hours on the phone with Microsoft tech support
pointing the finger at Anytime Upgrade and Anytime Upgrade pointing to
Microsoft's tech support. I am going to nuke the computer and have
begun the process to get a refund of the $$ dumped into this bad
upgrade. I was able to connect the system to our network and move all
the pertinant files to another computer on the network.
-David