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Step 2 of the installation process failed with the error 0x8007002

microsoft.public.windows.vista.installation setup






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  #1 (permalink)  
Old 10-08-2007
Michel479
 

Posts: n/a
Step 2 of the installation process failed with the error 0x8007002
I am installing the 32bit edition of Windows Vista Family Premium Edition on
a NTFS primary partition formatted by the Vista installation process. During
the second step of the installation (e.g. when files are being copied to the
hard drive), I am getting the error 0x80070020 when that process is closed to
90% completed. All of a sudden, the installation process ends with a blue
screen advising me that Windows terminated to protect itself. Any help would
be greatly appreciated.
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  #2 (permalink)  
Old 10-11-2007
Joseph Conway [MSFT]
 

Posts: n/a
RE: Step 2 of the installation process failed with the error 0x8007002
That hex code is a "file in use" error.

Are you upgrading or is this a clean installation? If its an upgrade,
disable services like antivirus and rerun the installation. If its a clean
installation, remove any unneeded peripherals and make sure you have the
latest BIOS and mass storage controller driver (if needed) prior to
installation.

Joseph W. Conway, MCSE
Windows Server Group

This posting is provided "AS IS" with no warranties, and confers no rights.

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  #3 (permalink)  
Old 10-12-2007
Michel479
 

Posts: n/a
RE: Step 2 of the installation process failed with the error 0x800
Thanks Joseph for your feedback. It was a clean installation. I had removed
any unneeded peripherals and I could not avoid the problem.

The microsoft support team told me to remove the 2 Gb of memory I purchased
a few weeks before. I have been able to install Vista since then and the
memory analysis tool that comes with Vista was able to diagnostic that my
additional 2 Gb of memory was not compatible with the 1 Gb of memory I had on
initially.

I has replaced the 2 Gb of memory with another brand and it has been working
since that time.

Cheers,
Michel

""Joseph Conway [MSFT]"" wrote:

> That hex code is a "file in use" error.
>
> Are you upgrading or is this a clean installation? If its an upgrade,
> disable services like antivirus and rerun the installation. If its a clean
> installation, remove any unneeded peripherals and make sure you have the
> latest BIOS and mass storage controller driver (if needed) prior to
> installation.
>
> Joseph W. Conway, MCSE
> Windows Server Group
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>

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