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OneCare is not supported on my Vista/64-bit system

microsoft.public.windows.vista.installation setup






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  #1 (permalink)  
Old 02-03-2007
=?Utf-8?B?amZj?=
 

Posts: n/a
OneCare is not supported on my Vista/64-bit system
I have purchased a subscription to OneCare -- but now I find that my
64-system running Vista is not supported.

I have not been able to access OneCare support to find out when my 64-bit OS
will be supported, or to cancel my subscription because (catch 22) I am not
subscribed to OneCare.

I'd like to avoid being charged for this service which I cannot use.

Any suggestions about how I can extricate myself from this irritating
situation?

PS -- to any Microsoft OneCare support staff readers -- can you make it
clear that OneCare is not supported, before accepting a credit card payment?

~ unhappy customer jfc.


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  #2 (permalink)  
Old 02-04-2007
StephenB
 

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Re: OneCare is not supported on my Vista/64-bit system
jfc <jfc@discussions.microsoft.com> wrote:

>I have purchased a subscription to OneCare -- but now I find that my
>64-system running Vista is not supported.
>
>I have not been able to access OneCare support to find out when my 64-bit OS
>will be supported, or to cancel my subscription because (catch 22) I am not
>subscribed to OneCare.
>
>I'd like to avoid being charged for this service which I cannot use.
>
>Any suggestions about how I can extricate myself from this irritating
>situation?
>
>PS -- to any Microsoft OneCare support staff readers -- can you make it
>clear that OneCare is not supported, before accepting a credit card payment?
>
>~ unhappy customer jfc.
>

I understand your unhappiness. I alerted the team that the web site and
packaging for OneCare 1.5 does not indicate that Vista x64 is unsupported. I
hope that they will correct this for the web site, at the very least.
There has been no announcement about a timeframe for x64 support and I don't
know if it is in development or even planned. I wish I could tell you more.
If you purchased this via retail, you can contact Microsoft for a refund here:
1-888-673-8624 (North America).
Alternatively or if you purchased via download, you can contact OneCare support
- How to reach support -
http://forums.microsoft.com/WindowsO...83028&SiteID=2
-steve

--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@mvps.org
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