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Unable to get past entering in product key

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  #11 (permalink)  
Old 02-01-2007
=?Utf-8?B?cHJvZGpzdGV2ZQ==?=
 

Posts: n/a
RE: Unable to get past entering in product key
My setup act is way to long to post on the discussion board. What am I
looking for or can I email it directly to someone?

"prodjsteve" wrote:

> Who do I need to talk to to get this done?
>
> "Brian Williams" wrote:
>
> > It looks like Microsoft cant fix this digitally and just replacing keys.
> > Instead they are shipping DVDs, but you have to wait more than 2 weeks before
> > they even ship. Here is the email I just received:
> >
> > Dear <YOUR NAME HERE>:
> >
> > Thank you for your recent order. The product listed below is currently out
> > of
> > stock.
> >
> > Microsoft Corp Order #<YOUR ORDER NUMBER HERE>
> > Part/Sku #66I-01525 WINDOWS VISTA HOME PREMIUM UPG ONLI
> >
> > The new expected ship date for your product is 2/15/07.
> >
> > If you wish to receive this product, if available by the new expected ship
> > date
> > shown above, NO RESPONSE IS REQUIRED.
> >
> > If you no longer wish to recieve this product, you may cancel your order by
> > responding to this e-mail and placing an X in front of option #1 below or by
> > contacting our customer service department at .
> >
> > If we are unable to ship this product by the new expected ship date shown,
> > but
> > you wish to receive the product when it becomes available, you may update
> > your
> > order by responding to this e-mail and placing an X in front of option #2
> > below
> > or by contacting our customer service department at .
> >
> > To respond to this e-mail communication:
> > Click the reply button in your e-mail application
> > Place an X in front of either option #1 or #2
> > Click the send button in your e-mail application
> >
> > Please choose from the following by placing an X in front of the desired
> > action:
> >
> > #1 ___ Please CANCEL MY ORDER and issue a refund, if applicable.
> >
> > #2 ___ Please SHIP MY ORDER when it becomes available, even if after the
> > new
> > expected ship date. I understand that I may still cancel my order at any
> > time
> > before you ship the product to me by contacting .
> >
> > This address is the SHIP TO address currently in our records. If your SHIP
> > TO
> > address has been changed or is incorrect, please contact our customer service
> > department at and a representative will be happy to update your order.
> >
> > <YOUR ADDRESS HERE>
> >
> > Thank you for your interest in Microsoft products,
> > The Microsoft Customer Service Team
> >
> > Microsoft highly recommends that users with Internet access update their
> > Microsoft software to better protect against viruses and security
> > vulnerabilities. The easiest way to do this is to visit the following
> > website:
> > http://www.Microsoft.com/protect
> >
> >

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  #12 (permalink)  
Old 02-01-2007
JD11
 

Posts: n/a
Re: Unable to get past entering in product key
I'm having the exact same problem. Anyone have any update on this?

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  #13 (permalink)  
Old 02-01-2007
Darrell Gorter[MSFT]
 

Posts: n/a
RE: Unable to get past entering in product key
Hello Brian,
Not sure what this gets you, unless they are reporting bad media.
Why did they ship you new media?
The bits on the DVD are same
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
|>Thread-Topic: Unable to get past entering in product key
|>thread-index: AcdFzTHJwn3W94oaRh2VeTmmTRJ7yA==
|>X-WBNR-Posting-Host: 71.233.242.71
|>From: =?Utf-8?B?QnJpYW4gV2lsbGlhbXM=?= <Brian
Williams@discussions.microsoft.com>
|>References: <0394FEEE-ED13-40B4-B47B-C2A717CF6FAD@microsoft.com>
<eGvvQqaRHHA.4032@TK2MSFTNGHUB02.phx.gbl>
|>Subject: RE: Unable to get past entering in product key
|>Date: Wed, 31 Jan 2007 22:50:00 -0800
|>Lines: 64
|>Message-ID: <AC8B6A2A-00B3-4F20-A0E8-FBF6736A40EF@microsoft.com>
|>MIME-Version: 1.0
|>Content-Type: text/plain;
|> charset="Utf-8"
|>Content-Transfer-Encoding: 7bit
|>X-Newsreader: Microsoft CDO for Windows 2000
|>Content-Class: urn:content-classes:message
|>Importance: normal
|>Priority: normal
|>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
|>Newsgroups: microsoft.public.windows.vista.installation_setup
|>Path: TK2MSFTNGHUB02.phx.gbl
|>Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.installation_setup: 4343
|>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
|>X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
|>
|>It looks like Microsoft cant fix this digitally and just replacing keys.
|>Instead they are shipping DVDs, but you have to wait more than 2 weeks
before
|>they even ship. Here is the email I just received:
|>
|>Dear <YOUR NAME HERE>:
|>
|>Thank you for your recent order. The product listed below is currently
out
|>of
|>stock.
|>
|>Microsoft Corp Order #<YOUR ORDER NUMBER HERE>
|>Part/Sku #66I-01525 WINDOWS VISTA HOME PREMIUM UPG ONLI
|>
|>The new expected ship date for your product is 2/15/07.
|>
|>If you wish to receive this product, if available by the new expected
ship
|>date
|>shown above, NO RESPONSE IS REQUIRED.
|>
|>If you no longer wish to recieve this product, you may cancel your order
by
|>responding to this e-mail and placing an X in front of option #1 below or
by
|>contacting our customer service department at .
|>
|>If we are unable to ship this product by the new expected ship date
shown,
|>but
|>you wish to receive the product when it becomes available, you may update
|>your
|>order by responding to this e-mail and placing an X in front of option #2
|>below
|>or by contacting our customer service department at .
|>
|>To respond to this e-mail communication:
|> Click the reply button in your e-mail application
|> Place an X in front of either option #1 or #2
|> Click the send button in your e-mail application
|>
|>Please choose from the following by placing an X in front of the desired
|>action:
|>
|>#1 ___ Please CANCEL MY ORDER and issue a refund, if applicable.
|>
|>#2 ___ Please SHIP MY ORDER when it becomes available, even if after
the
|>new
|>expected ship date. I understand that I may still cancel my order at any
|>time
|>before you ship the product to me by contacting .
|>
|>This address is the SHIP TO address currently in our records. If your
SHIP
|>TO
|>address has been changed or is incorrect, please contact our customer
service
|>department at and a representative will be happy to update your order.
|>
|><YOUR ADDRESS HERE>
|>
|>Thank you for your interest in Microsoft products,
|>The Microsoft Customer Service Team
|>
|>Microsoft highly recommends that users with Internet access update their
|>Microsoft software to better protect against viruses and security
|>vulnerabilities. The easiest way to do this is to visit the following
|>website:
|>http://www.Microsoft.com/protect
|>
|>
|>

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  #14 (permalink)  
Old 02-01-2007
=?Utf-8?B?Wm9pZQ==?=
 

Posts: n/a
RE: Unable to get past entering in product key
Hi,
I have the same problem : only 29 days left for vista to be working. My
original key (upgrade retail version is not valid anymore).
How can I get a key that will be accepted? Do I have to buy another dvd?
what about the money I used for the first dvd?
Any progress on this issue?

"Jharrix" wrote:

> Look at my response from this subject dated 1/30/07 "XP Media Center To Vista
> Ultimate"
>
> I am beginning to see a pattern for the Media Center Edition CPUs. Now I
> have a working Vista but I purchased the upgrade and so now I can't activate
> my upgrade install product key due to the fact that the tech told me to do a
> clean install. So my vista will work for 29 more days unless Microsoft can
> fix or give me a new product key.
>
> "Brian Williams" wrote:
>
> > I am getting the exact same problem. I ordered my keys yesterday with the
> > Family Discount Plan, both for Vista Home Premium. Both give me this same
> > issue. I have done a clean and an upgrade install from Windows MCE, nothing
> > works.
> >
> > I have been on the phone with Microsoft for hours. At one point, with the
> > product key rep, she checked the key and said something about "XP service
> > pack 1". I am starting to think that Microsoft is sending out bogus keys
> > when you order Home Premium online.
> >
> > I am hoping I can just convince them to send me 2 new keys.
> >
> > "Axis384" wrote:
> >
> > > Ok I really have no idea why I am having this problem. I purchased Vista
> > > Home Premium Edition yesterday and tried installing it when I got home from
> > > work. I ran the tool before I opened it just to make sure that my computer
> > > was compatible and I passed. Now comes my frustration:
> > >
> > > I open the case, pop in the cd, autoplay install screen. Everything seems
> > > to be working fine as I proceed through the beginning install screens. Now
> > > my problem arises when I get to the screen where I enter in my product key.
> > > If I enter in my product key and click next it just sits there with the
> > > hourglass cursor. Windows Task Manager show sthat the program is "running"
> > > and not "not responding." Still, nothing happens. I then decided to try
> > > entering in my key later so I just clicked next without entering it in. I
> > > select the version that I installed and click next, frozen again. This time
> > > Windows Task Manager says that the program is "not responding."
> > >
> > > Now I begin to wonder if it just might be a problem with my dvd rom or
> > > something of the sort so I attempt to install it on my sister's computer.
> > > Gets through the steps just fine and beyond the point which I am stuck at.
> > > At this point I really have no idea what to do. I am trying to avoid having
> > > to do a clean install because I would prefer to just not go through that
> > > process right now, especially if I'm uncertain as to whether or not the
> > > install will even work then. So I ask you, suggestions?

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  #15 (permalink)  
Old 02-01-2007
JD11
 

Posts: n/a
Re: Unable to get past entering in product key
On Feb 1, 11:07 am, Zoie <Z...@discussions.microsoft.com> wrote:
> Hi,
> I have the same problem : only 29 days left for vista to be working. My
> originalkey(upgraderetail version is not valid anymore).
> How can I get akeythat will be accepted? Do I have to buy another dvd?
> what about the money I used for the first dvd?
> Any progress on this issue?
>
>
>
> "Jharrix" wrote:
> > Look at my response from this subject dated 1/30/07 "XP Media Center To Vista
> > Ultimate"

>
> > I am beginning to see a pattern for the Media Center Edition CPUs. Now I
> > have a working Vista but I purchased theupgradeand so now I can't activate
> > myupgradeinstallproductkeydue to the fact that the tech told me to do a
> > cleaninstall. So my vista will work for 29 more days unless Microsoft can
> > fix or give me a newproductkey.

>
> > "Brian Williams" wrote:

>
> > > I am getting the exact same problem. I ordered my keys yesterday with the
> > > Family Discount Plan, both for Vista Home Premium. Both give me this same
> > > issue. I have done a clean and anupgradeinstallfrom Windows MCE, nothing
> > > works.

>
> > > I have been on the phone with Microsoft for hours. At one point, with the
> > >productkeyrep, she checked thekeyand said something about "XP service
> > > pack 1". I am starting to think that Microsoft is sending out bogus keys
> > > when you order Home Premium online.

>
> > > I am hoping I can just convince them to send me 2 new keys.

>
> > > "Axis384" wrote:

>
> > > > Ok I really have no idea why I am having this problem. I purchased Vista
> > > > Home Premium Edition yesterday and tried installing it when I got home from
> > > > work. I ran the tool before I opened it just to make sure that my computer
> > > > was compatible and I passed. Now comes my frustration:

>
> > > > I open the case, pop in the cd, autoplayinstallscreen. Everything seems
> > > > to be working fine as I proceed through the beginninginstallscreens. Now
> > > > my problem arises when I get to the screen where I enter in myproductkey.
> > > > If I enter in myproductkeyand click next it just sits there with the
> > > > hourglass cursor. Windows Task Manager show sthat the program is "running"
> > > > and not "not responding." Still, nothing happens. I then decided to try
> > > > entering in mykeylater so I just clicked next without entering it in. I
> > > > select the version that I installed and click next, frozen again. This time
> > > > Windows Task Manager says that the program is "not responding."

>
> > > > Now I begin to wonder if it just might be a problem with my dvd rom or
> > > > something of the sort so I attempt toinstallit on my sister's computer.
> > > > Gets through the steps just fine and beyond the point which I am stuck at.
> > > > At this point I really have no idea what to do. I am trying to avoid having
> > > > to do a cleaninstallbecause I would prefer to just not go through that
> > > > process right now, especially if I'm uncertain as to whether or not the
> > > >installwill even work then. So I ask you, suggestions?- Hide quoted text -

>
> - Show quoted text -


It's not the media that causing the problem. I've tried it with a
MSDN and Select CD both lock up right after entering the product key.

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  #16 (permalink)  
Old 02-01-2007
JW
 

Posts: n/a
Re: Unable to get past entering in product key
I have seen posts that you say you can reinstall Vista a second time from
the version you have running and then enter the key.

"Zoie" <Zoie@discussions.microsoft.com> wrote in message
news:F5F5A00D-2B2A-4A08-A37F-1B908FA97BD8@microsoft.com...
> Hi,
> I have the same problem : only 29 days left for vista to be working. My
> original key (upgrade retail version is not valid anymore).
> How can I get a key that will be accepted? Do I have to buy another dvd?
> what about the money I used for the first dvd?
> Any progress on this issue?
>
> "Jharrix" wrote:
>
>> Look at my response from this subject dated 1/30/07 "XP Media Center To
>> Vista
>> Ultimate"
>>
>> I am beginning to see a pattern for the Media Center Edition CPUs. Now I
>> have a working Vista but I purchased the upgrade and so now I can't
>> activate
>> my upgrade install product key due to the fact that the tech told me to
>> do a
>> clean install. So my vista will work for 29 more days unless Microsoft
>> can
>> fix or give me a new product key.
>>
>> "Brian Williams" wrote:
>>
>> > I am getting the exact same problem. I ordered my keys yesterday with
>> > the
>> > Family Discount Plan, both for Vista Home Premium. Both give me this
>> > same
>> > issue. I have done a clean and an upgrade install from Windows MCE,
>> > nothing
>> > works.
>> >
>> > I have been on the phone with Microsoft for hours. At one point, with
>> > the
>> > product key rep, she checked the key and said something about "XP
>> > service
>> > pack 1". I am starting to think that Microsoft is sending out bogus
>> > keys
>> > when you order Home Premium online.
>> >
>> > I am hoping I can just convince them to send me 2 new keys.
>> >
>> > "Axis384" wrote:
>> >
>> > > Ok I really have no idea why I am having this problem. I purchased
>> > > Vista
>> > > Home Premium Edition yesterday and tried installing it when I got
>> > > home from
>> > > work. I ran the tool before I opened it just to make sure that my
>> > > computer
>> > > was compatible and I passed. Now comes my frustration:
>> > >
>> > > I open the case, pop in the cd, autoplay install screen. Everything
>> > > seems
>> > > to be working fine as I proceed through the beginning install
>> > > screens. Now
>> > > my problem arises when I get to the screen where I enter in my
>> > > product key.
>> > > If I enter in my product key and click next it just sits there with
>> > > the
>> > > hourglass cursor. Windows Task Manager show sthat the program is
>> > > "running"
>> > > and not "not responding." Still, nothing happens. I then decided to
>> > > try
>> > > entering in my key later so I just clicked next without entering it
>> > > in. I
>> > > select the version that I installed and click next, frozen again.
>> > > This time
>> > > Windows Task Manager says that the program is "not responding."
>> > >
>> > > Now I begin to wonder if it just might be a problem with my dvd rom
>> > > or
>> > > something of the sort so I attempt to install it on my sister's
>> > > computer.
>> > > Gets through the steps just fine and beyond the point which I am
>> > > stuck at.
>> > > At this point I really have no idea what to do. I am trying to avoid
>> > > having
>> > > to do a clean install because I would prefer to just not go through
>> > > that
>> > > process right now, especially if I'm uncertain as to whether or not
>> > > the
>> > > install will even work then. So I ask you, suggestions?



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  #17 (permalink)  
Old 02-01-2007
=?Utf-8?B?QnJpYW4gV2lsbGlhbXM=?=
 

Posts: n/a
RE: Unable to get past entering in product key
The order response email which contained my keys also contained the following
section (note they may only respond if you ordered from the vista family
discount, but I have a feeling that there are problems with Home Premium
digital purchase keys in general):

**********************************
Questions:
**********************************

Please call 1-800-835-0663 or send an email to
vistafamilydiscount@one.microsoft.upgrade.com if you encounter any problem
and we will be happy to assist you.
Software licenses purchased through electronic transmission online or over
the Internet are not eligible for a refund. To view Microsoft’s Retail
Product Refund Guidelines, please visit:
http://www.microsoft.com/mscorp/prod...und/refund.asp.




"prodjsteve" wrote:

> Who do I need to talk to to get this done?
>
> "Brian Williams" wrote:
>
> > It looks like Microsoft cant fix this digitally and just replacing keys.
> > Instead they are shipping DVDs, but you have to wait more than 2 weeks before
> > they even ship. Here is the email I just received:
> >
> > Dear <YOUR NAME HERE>:
> >
> > Thank you for your recent order. The product listed below is currently out
> > of
> > stock.
> >
> > Microsoft Corp Order #<YOUR ORDER NUMBER HERE>
> > Part/Sku #66I-01525 WINDOWS VISTA HOME PREMIUM UPG ONLI
> >
> > The new expected ship date for your product is 2/15/07.
> >
> > If you wish to receive this product, if available by the new expected ship
> > date
> > shown above, NO RESPONSE IS REQUIRED.
> >
> > If you no longer wish to recieve this product, you may cancel your order by
> > responding to this e-mail and placing an X in front of option #1 below or by
> > contacting our customer service department at .
> >
> > If we are unable to ship this product by the new expected ship date shown,
> > but
> > you wish to receive the product when it becomes available, you may update
> > your
> > order by responding to this e-mail and placing an X in front of option #2
> > below
> > or by contacting our customer service department at .
> >
> > To respond to this e-mail communication:
> > Click the reply button in your e-mail application
> > Place an X in front of either option #1 or #2
> > Click the send button in your e-mail application
> >
> > Please choose from the following by placing an X in front of the desired
> > action:
> >
> > #1 ___ Please CANCEL MY ORDER and issue a refund, if applicable.
> >
> > #2 ___ Please SHIP MY ORDER when it becomes available, even if after the
> > new
> > expected ship date. I understand that I may still cancel my order at any
> > time
> > before you ship the product to me by contacting .
> >
> > This address is the SHIP TO address currently in our records. If your SHIP
> > TO
> > address has been changed or is incorrect, please contact our customer service
> > department at and a representative will be happy to update your order.
> >
> > <YOUR ADDRESS HERE>
> >
> > Thank you for your interest in Microsoft products,
> > The Microsoft Customer Service Team
> >
> > Microsoft highly recommends that users with Internet access update their
> > Microsoft software to better protect against viruses and security
> > vulnerabilities. The easiest way to do this is to visit the following
> > website:
> > http://www.Microsoft.com/protect
> >
> >

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  #18 (permalink)  
Old 02-01-2007
Darrell Gorter[MSFT]
 

Posts: n/a
RE: Unable to get past entering in product key
Hello,
Looking at this log, there is nothing erroring out. So it looks like setup
is continuing.
Note the change in the timestamp so is shows around an hour and twenty
mintues.
No error messages yet at least in this log file.
At this stage we have to collect information and copy files to the system.
I presume this was from the \windows folder.
Was there a log file at the C:\$WINDOWS.~BT\Sources\Panther\setupact.log
as well?
Was the C:\$WINDOWS.~BT\Sources folder even created?
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
|>Thread-Topic: Unable to get past entering in product key
|>thread-index: AcdFvJIY4VLW+vbHQaKs4yMWe7M9jA==
|>X-WBNR-Posting-Host: 24.118.151.162
|>From: =?Utf-8?B?QXhpczM4NA==?= <Axis384@discussions.microsoft.com>
|>References: <0394FEEE-ED13-40B4-B47B-C2A717CF6FAD@microsoft.com>
<eGvvQqaRHHA.4032@TK2MSFTNGHUB02.phx.gbl>
|>Subject: RE: Unable to get past entering in product key
|>Date: Wed, 31 Jan 2007 20:51:01 -0800
|>Lines: 97
|>Message-ID: <9F546097-3D48-42F0-B4E8-2B5A2B86D395@microsoft.com>
|>MIME-Version: 1.0
|>Content-Type: text/plain;
|> charset="Utf-8"
|>Content-Transfer-Encoding: 7bit
|>X-Newsreader: Microsoft CDO for Windows 2000
|>Content-Class: urn:content-classes:message
|>Importance: normal
|>Priority: normal
|>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
|>Newsgroups: microsoft.public.windows.vista.installation_setup
|>Path: TK2MSFTNGHUB02.phx.gbl
|>Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.installation_setup: 4326
|>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
|>X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
|>
|>What should I be looking for in the setupact.log file?
|>
|>This is what it says:
|>
|>2007-01-31 08:10:11, Info [0x0a000a] UI Autorun:Autorun core
|>successfully initialized!!!
|>2007-01-31 08:10:11, Info [0x0a000b] UI Autorun:Autorun UI
|>successfully initialized!!!
|>2007-01-31 08:10:12, Info UI AppWindow has layout
style 0
|>2007-01-31 08:10:13, Info UI NavWindow has layout
style 0
|>2007-01-31 08:10:13, Info UI NavWindow has layout
style 0
|>2007-01-31 08:10:13, Info UI Page with ID 2018
returned
|>0 for CanPageBeActivated with choice 0
|>2007-01-31 08:10:13, Info UI Page with ID 2002
returned
|>0 for CanPageBeActivated with choice 0
|>2007-01-31 08:10:13, Info UI Page with ID 1200
returned
|>1 for CanPageBeActivated with choice 0
|>2007-01-31 08:10:13, Info UI Page with ID 1200
returned
|>1 for CanPageBeActivated with choice 0
|>2007-01-31 08:10:13, Info [0x0a011c] UI
WizardDialogPost::SetActive
|>2007-01-31 08:10:15, Info [0x0a018e] UI Passing command line
|>parameter ("D:\Sources\setup.exe /HideWelcome /uilanguage:en-US
|>/targetlanguage:en-US") to IBS.
|>2007-01-31 09:29:06, Info [0x0a013b] UI Cancel rejected.
Remaining
|>on Page Install Windows.
|>
|>""Darrell Gorter[MSFT]"" wrote:
|>
|>> Hello,
|>> Can you check for the setupact.log file?
|>> This could be located in the \windows\setupact.log folder or it could
be in
|>> the the C:\$WINDOWS.~BT\Sources\Panther\setupact.log
|>> Thanks,
|>> Darrell Gorter[MSFT]
|>>
|>> This posting is provided "AS IS" with no warranties, and confers no
rights
|>> --------------------
|>> |>Thread-Topic: Unable to get past entering in product key
|>> |>thread-index: AcdFS7HoYflYC8ypT4um7MCtfYxmrw==
|>> |>X-WBNR-Posting-Host: 24.118.151.162
|>> |>From: =?Utf-8?B?QXhpczM4NA==?= <Axis384@discussions.microsoft.com>
|>> |>Subject: Unable to get past entering in product key
|>> |>Date: Wed, 31 Jan 2007 07:23:01 -0800
|>> |>Lines: 22
|>> |>Message-ID: <0394FEEE-ED13-40B4-B47B-C2A717CF6FAD@microsoft.com>
|>> |>MIME-Version: 1.0
|>> |>Content-Type: text/plain;
|>> |> charset="Utf-8"
|>> |>Content-Transfer-Encoding: 7bit
|>> |>X-Newsreader: Microsoft CDO for Windows 2000
|>> |>Content-Class: urn:content-classes:message
|>> |>Importance: normal
|>> |>Priority: normal
|>> |>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
|>> |>Newsgroups: microsoft.public.windows.vista.installation_setup
|>> |>Path: TK2MSFTNGHUB02.phx.gbl
|>> |>Xref: TK2MSFTNGHUB02.phx.gbl
|>> microsoft.public.windows.vista.installation_setup: 4105
|>> |>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
|>> |>X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
|>> |>
|>> |>Ok I really have no idea why I am having this problem. I purchased
Vista
|>> |>Home Premium Edition yesterday and tried installing it when I got
home
|>> from
|>> |>work. I ran the tool before I opened it just to make sure that my
|>> computer
|>> |>was compatible and I passed. Now comes my frustration:
|>> |>
|>> |>I open the case, pop in the cd, autoplay install screen. Everything
|>> seems
|>> |>to be working fine as I proceed through the beginning install
screens.
|>> Now
|>> |>my problem arises when I get to the screen where I enter in my
product
|>> key.
|>> |>If I enter in my product key and click next it just sits there with
the
|>> |>hourglass cursor. Windows Task Manager show sthat the program is
|>> "running"
|>> |>and not "not responding." Still, nothing happens. I then decided to
try
|>> |>entering in my key later so I just clicked next without entering it
in.
|>> I
|>> |>select the version that I installed and click next, frozen again.
This
|>> time
|>> |>Windows Task Manager says that the program is "not responding."
|>> |>
|>> |>Now I begin to wonder if it just might be a problem with my dvd rom
or
|>> |>something of the sort so I attempt to install it on my sister's
computer.
|>>
|>> |>Gets through the steps just fine and beyond the point which I am
stuck
|>> at.
|>> |>At this point I really have no idea what to do. I am trying to avoid
|>> having
|>> |>to do a clean install because I would prefer to just not go through
that
|>> |>process right now, especially if I'm uncertain as to whether or not
the
|>> |>install will even work then. So I ask you, suggestions?
|>> |>
|>>
|>>
|>

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  #19 (permalink)  
Old 02-01-2007
Darrell Gorter[MSFT]
 

Posts: n/a
Re: Unable to get past entering in product key
Hello,
Does it really lockup or does it stay on one screen?
Can you bring up task manager? ( Ctrl-Alt-Del) and see what is all running.

Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
|>From: "JD11" <jesse.darling1@comcast.net>
|>Newsgroups: microsoft.public.windows.vista.installation_setup
|>Subject: Re: Unable to get past entering in product key
|>Date: 1 Feb 2007 11:17:24 -0800
|>Organization: http://groups.google.com
|>Lines: 64
|>Message-ID: <1170357444.611252.211940@s48g2000cws.googlegroups .com>
|>References: <0394FEEE-ED13-40B4-B47B-C2A717CF6FAD@microsoft.com>
|> <CB0BE154-10CA-40B7-BCC6-AA4EED0B0374@microsoft.com>
|> <77929EFA-3DEA-47E3-BD06-1408F3DD7CF2@microsoft.com>
|> <F5F5A00D-2B2A-4A08-A37F-1B908FA97BD8@microsoft.com>
|>NNTP-Posting-Host: 63.124.26.135
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19:17:28 GMT)
|>X-Complaints-To: groups-abuse@google.com
|>NNTP-Posting-Date: Thu, 1 Feb 2007 19:17:28 +0000 (UTC)
|>In-Reply-To: <F5F5A00D-2B2A-4A08-A37F-1B908FA97BD8@microsoft.com>
|>User-Agent: G2/1.0
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|>Complaints-To: groups-abuse@google.com
|>Injection-Info: s48g2000cws.googlegroups.com; posting-host=63.124.26.135;
|> posting-account=qB8-kw0AAAA4GF2SutuxRAJF3PR_ZhgW
|>Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TFEEDS01.phx.gbl!news-out.
cwix.com!newsfeed.cwix.com!newscon06.news.prodigy. net!prodigy.net!nx02.iad01
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ganews.com!nntp.giganews.com!postnews.google.com!s 48g2000cws.googlegroups.co
m!not-for-mail
|>Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.installation_setup: 4457
|>X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
|>
|>On Feb 1, 11:07 am, Zoie <Z...@discussions.microsoft.com> wrote:
|>> Hi,
|>> I have the same problem : only 29 days left for vista to be working. My
|>> originalkey(upgraderetail version is not valid anymore).
|>> How can I get akeythat will be accepted? Do I have to buy another dvd?
|>> what about the money I used for the first dvd?
|>> Any progress on this issue?
|>>
|>>
|>>
|>> "Jharrix" wrote:
|>> > Look at my response from this subject dated 1/30/07 "XP Media Center
To Vista
|>> > Ultimate"
|>>
|>> > I am beginning to see a pattern for the Media Center Edition CPUs.
Now I
|>> > have a working Vista but I purchased theupgradeand so now I can't
activate
|>> > myupgradeinstallproductkeydue to the fact that the tech told me to do
a
|>> > cleaninstall. So my vista will work for 29 more days unless
Microsoft can
|>> > fix or give me a newproductkey.
|>>
|>> > "Brian Williams" wrote:
|>>
|>> > > I am getting the exact same problem. I ordered my keys yesterday
with the
|>> > > Family Discount Plan, both for Vista Home Premium. Both give me
this same
|>> > > issue. I have done a clean and anupgradeinstallfrom Windows MCE,
nothing
|>> > > works.
|>>
|>> > > I have been on the phone with Microsoft for hours. At one point,
with the
|>> > >productkeyrep, she checked thekeyand said something about "XP service
|>> > > pack 1". I am starting to think that Microsoft is sending out
bogus keys
|>> > > when you order Home Premium online.
|>>
|>> > > I am hoping I can just convince them to send me 2 new keys.
|>>
|>> > > "Axis384" wrote:
|>>
|>> > > > Ok I really have no idea why I am having this problem. I
purchased Vista
|>> > > > Home Premium Edition yesterday and tried installing it when I got
home from
|>> > > > work. I ran the tool before I opened it just to make sure that
my computer
|>> > > > was compatible and I passed. Now comes my frustration:
|>>
|>> > > > I open the case, pop in the cd, autoplayinstallscreen.
Everything seems
|>> > > > to be working fine as I proceed through the
beginninginstallscreens. Now
|>> > > > my problem arises when I get to the screen where I enter in
myproductkey.
|>> > > > If I enter in myproductkeyand click next it just sits there with
the
|>> > > > hourglass cursor. Windows Task Manager show sthat the program is
"running"
|>> > > > and not "not responding." Still, nothing happens. I then
decided to try
|>> > > > entering in mykeylater so I just clicked next without entering it
in. I
|>> > > > select the version that I installed and click next, frozen again.
This time
|>> > > > Windows Task Manager says that the program is "not responding."
|>>
|>> > > > Now I begin to wonder if it just might be a problem with my dvd
rom or
|>> > > > something of the sort so I attempt toinstallit on my sister's
computer.
|>> > > > Gets through the steps just fine and beyond the point which I am
stuck at.
|>> > > > At this point I really have no idea what to do. I am trying to
avoid having
|>> > > > to do a cleaninstallbecause I would prefer to just not go through
that
|>> > > > process right now, especially if I'm uncertain as to whether or
not the
|>> > > >installwill even work then. So I ask you, suggestions?- Hide
quoted text -
|>>
|>> - Show quoted text -
|>
|>It's not the media that causing the problem. I've tried it with a
|>MSDN and Select CD both lock up right after entering the product key.
|>
|>

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  #20 (permalink)  
Old 02-01-2007
=?Utf-8?B?QnJpYW4gV2lsbGlhbXM=?=
 

Posts: n/a
RE: Unable to get past entering in product key
When you order for digital download, you get a key that's probably generated
on the fly. The packaged version is printed somewhere in the contents, but
the digital version is emailed to you. It's not the media, it's the actual
key. I think the key generator used when ordering online is producing flawed
keys.

""Darrell Gorter[MSFT]"" wrote:

> Hello Brian,
> Not sure what this gets you, unless they are reporting bad media.
> Why did they ship you new media?
> The bits on the DVD are same
> Thanks,
> Darrell Gorter[MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights
> --------------------
> |>Thread-Topic: Unable to get past entering in product key
> |>thread-index: AcdFzTHJwn3W94oaRh2VeTmmTRJ7yA==
> |>X-WBNR-Posting-Host: 71.233.242.71
> |>From: =?Utf-8?B?QnJpYW4gV2lsbGlhbXM=?= <Brian
> Williams@discussions.microsoft.com>
> |>References: <0394FEEE-ED13-40B4-B47B-C2A717CF6FAD@microsoft.com>
> <eGvvQqaRHHA.4032@TK2MSFTNGHUB02.phx.gbl>
> |>Subject: RE: Unable to get past entering in product key
> |>Date: Wed, 31 Jan 2007 22:50:00 -0800
> |>Lines: 64
> |>Message-ID: <AC8B6A2A-00B3-4F20-A0E8-FBF6736A40EF@microsoft.com>
> |>MIME-Version: 1.0
> |>Content-Type: text/plain;
> |> charset="Utf-8"
> |>Content-Transfer-Encoding: 7bit
> |>X-Newsreader: Microsoft CDO for Windows 2000
> |>Content-Class: urn:content-classes:message
> |>Importance: normal
> |>Priority: normal
> |>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> |>Newsgroups: microsoft.public.windows.vista.installation_setup
> |>Path: TK2MSFTNGHUB02.phx.gbl
> |>Xref: TK2MSFTNGHUB02.phx.gbl
> microsoft.public.windows.vista.installation_setup: 4343
> |>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> |>X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
> |>
> |>It looks like Microsoft cant fix this digitally and just replacing keys.
> |>Instead they are shipping DVDs, but you have to wait more than 2 weeks
> before
> |>they even ship. Here is the email I just received:
> |>
> |>Dear <YOUR NAME HERE>:
> |>
> |>Thank you for your recent order. The product listed below is currently
> out
> |>of
> |>stock.
> |>
> |>Microsoft Corp Order #<YOUR ORDER NUMBER HERE>
> |>Part/Sku #66I-01525 WINDOWS VISTA HOME PREMIUM UPG ONLI
> |>
> |>The new expected ship date for your product is 2/15/07.
> |>
> |>If you wish to receive this product, if available by the new expected
> ship
> |>date
> |>shown above, NO RESPONSE IS REQUIRED.
> |>
> |>If you no longer wish to recieve this product, you may cancel your order
> by
> |>responding to this e-mail and placing an X in front of option #1 below or
> by
> |>contacting our customer service department at .
> |>
> |>If we are unable to ship this product by the new expected ship date
> shown,
> |>but
> |>you wish to receive the product when it becomes available, you may update
> |>your
> |>order by responding to this e-mail and placing an X in front of option #2
> |>below
> |>or by contacting our customer service department at .
> |>
> |>To respond to this e-mail communication:
> |> Click the reply button in your e-mail application
> |> Place an X in front of either option #1 or #2
> |> Click the send button in your e-mail application
> |>
> |>Please choose from the following by placing an X in front of the desired
> |>action:
> |>
> |>#1 ___ Please CANCEL MY ORDER and issue a refund, if applicable.
> |>
> |>#2 ___ Please SHIP MY ORDER when it becomes available, even if after
> the
> |>new
> |>expected ship date. I understand that I may still cancel my order at any
> |>time
> |>before you ship the product to me by contacting .
> |>
> |>This address is the SHIP TO address currently in our records. If your
> SHIP
> |>TO
> |>address has been changed or is incorrect, please contact our customer
> service
> |>department at and a representative will be happy to update your order.
> |>
> |><YOUR ADDRESS HERE>
> |>
> |>Thank you for your interest in Microsoft products,
> |>The Microsoft Customer Service Team
> |>
> |>Microsoft highly recommends that users with Internet access update their
> |>Microsoft software to better protect against viruses and security
> |>vulnerabilities. The easiest way to do this is to visit the following
> |>website:
> |>http://www.Microsoft.com/protect
> |>
> |>
> |>
>
>

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