This all started when I forgot my password for a HP laptop running Vista
I had the "power Suite" by Spotmau disk, so I ran
their password reset program and blanked the password. It reported it
was successful. When I try to reboot, the computer hangs between the
"microsoft corporation" logo at the bottom of the screen and the Welcome
screen. When it hangs the screen is black except for a cursor arrow
which I can move around with the mouse.
I contacted Spotmau and they have said their software works on their
machine and they don't know why this happened to me or what I can do to
fix it. I have the OEM recovery disks which I am prepared to use to
reimage the box, BUT I do not want to lose my data. Is there a way I
can get to the data without Vista running? Or, any ideas on what is
causing it to hang and how I can fix it?
Any help will be much appreciated.