cannot logon

i have just bought a new laptop with Windows Vista Home Premium already
"stalled". FOllowed all the directions and it rebooted itself when necessary,
however, now i cannot logon. i have setup my password but when i go to logon
it sends the message "The USer Profile Service service failed the logon. User
profile cannot be loaded" and there is nothing i can do but logoff. What can
i do to fix this problem?

Take it back for a Warranty claim; after all, it is brand new.

"mab" wrote:

> i have just bought a new laptop with Windows Vista Home Premium already
> "stalled". FOllowed all the directions and it rebooted itself when necessary,
> however, now i cannot logon. i have setup my password but when i go to logon
> it sends the message "The USer Profile Service service failed the logon. User
> profile cannot be loaded" and there is nothing i can do but logoff. What can
> i do to fix this problem?