I was upgrading from Vista Home Premium to Vista Ultimate. It made it to the
last step of the process and then gave a basic error message that only told
me Vista failed to install properly. I clicked the OK button and then it put
Vista Home Premium back on my C: drive. What now? I ran the Vista Upgrade
Utility and it only shows 1 problem with my sound card not being "certified".
So what...it works with Vista Home Premium, so surely it will work with
Vista Ultimate, right? And why would this installation program stop because
my sound card, manufactured by Realtek that came with my HP desktop PC that I
purchased last week, isn't "certified" by Microsoft. Is that a reason to
abort an hour-long installation process?
So what do I do now? The license upgrade receipt I have from OfficeMax
tells me to find my "upgrade file" at
but guess what I get when I go
to that page....Error 404 Page Not Found. Wonderful. All this time and
headache to get RAID enabled on my new HP...the same HP system that Fry's
told me was RAID-ready, but they failed to tell me RAID isn't supported with
the Vista Home Premium that came pre-installed on this PC.
Any suggestions on what I should do now to try the upgrade again? Will it
continue to fail as long as I have the Realtek sound card installed? I can
only guess that this is the reason for the upgrade installation failure since
the error message didn't say exactly why it failed, just that it did.