The problem lies with Dell. If they sent you a copy then they should have
all the carriage details - date sent, Carrier used, etc. If it has got lost
in transit then you need to claim from the carrier.
John Barnett MVP
Windows - Shell/User
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"formydals" <firstname.lastname@example.org> wrote in message
> Help!! I bought a laptop in December and filled out the information online
> and paid the postage to get the VISTA upgrade. I have never received my
> copy. I have called Dell several times and never get a straight answer
> except to say that it was shipped and delivered. I never received it.
> anyone know who I can contact to directly speak with someone to help me
> my copy of vista??