Lorin <Lorin@discussions.microsoft.com> wrote:
> I have Win Vista Home Premium.
> My 92 year old father has Win XP Pro SP2
> My father needs help sometimes.
> 1) will this cross platform "remote help" work?
> 2) how do I get Messenger running on these machines?
> I never used it.
> Why do I need messenger, I though there was another way.
If your father's computer is not behind a router, you may find
it easier for him to send you a Remote Assistance invitation
using his email program. Windows Messenger is a good option if
his computer is behind a router. The downside is that both of
you would need to have a .NET Passport or Windows Live ID. For
more info, look here;
Start a Remote Assistance Session from Windows Messenger
> 3) does my father have to do extensive work to allow me
> or is there some one button method he can use to allow me
> it all seems more complicated to do remote access than for
> me tor drive
> 40 miles and work on his computer.
There is always going to be a learning process when using any
new procedure. That said, if your father is capable of sending
you an email, he should be able to follow the prompts to
initiate a Remote Assistance session. What I would suggest is
for you to familiarize yourself with how it works and guide him
over the phone at to what actions he has to take. Keep in mind
that if either of you has a dial-up internet connection, Remote
Assistance can be painfully slow. Also, have your father
configure the invitation so it expires in 30 days. That way, if
you need to help him during that period, he won't have
to send you a new invitation. A password should also be used
when you set up the initial invitation.
> 4) I thought I saw someone at work (several years ago, and he
> is not
> availanble any more) have a button on his desktop that when
> he clicked on it,
> another PC desktop became visible on his. How does that
> That is one click!
> My father and I will both thank you for your assistance.
This person may have been using Remote Desktop. Remote Desktop
is a feature included with Windows XP Professional. As your
father's computer is running XP Pro, it is certainly capable of
allowing you to take control of it using Remote Desktop.
The downside is that once you gain access to your father's
computer using Remote Desktop he'll no longer be able to see
the actions that are taking place on his system. This would be
a problem if he needed to show you something he wants help
fixing. Also, if his computer is behind a router, Remote
Desktop requires a fair amount of work on his end so that it
If you're looking for more info, open Help and Support on your
computer and search for Remote Assistance. Also, here's an
article that you may find helpful.
Windows XP Professional Guide to Remote Assistance
Because your father's using XP, you might want to post your
question to this newsgroup.
Discussions in Windows XP Working Remotely