Re: Gateway Notebook Model MX6956 No audio after Vista Upgrage
Have you ever updated an operating system before? Unless a person is a rank
beginner they usually know that they have to get their "ducks in a row" by
tracking down the necessary hardware drivers prior to installing a new
operating system. Many also come here to ask "prior" to upgrading - just to
ask these pertinent questions.
Seeing as how Microsoft will include with Vista those drivers that
manufacturers submit to them, for testing and inclusion, you have a beef
with the hardware manufacturer. You can try to get a refund from Microsoft
but it is not really their problem. It is between you and the hardware
manufacturer. If they can not, or will not, resolve the problem - Vista can
not be used with your computer.
It's a harsh reality but it is the truth.
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)
Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
"diamondheels02" <firstname.lastname@example.org> wrote in message
> Well, is there any way to get a refund then for Vista? Without sound, my
> computer is largely useless to me, and the supposed upgrade assistant
> notify me of even a possible issue with the sound card before the upgrade.
> "Richard Urban" wrote:
>> If the manufacturer has not supplied drivers there is no work around. The
>> drivers are the interface between the hardware and the operating system.
>> Without the interface there is no sound.
>> Richard Urban
>> Microsoft MVP Windows Shell/User
>> (For email, remove the obvious from my address)
>> Quote from George Ankner:
>> If you knew as much as you think you know,
>> You would realize that you don't know what you thought you knew!
>> "diamondheels02" <email@example.com> wrote in
>> > I've been through the technical assistance with Gateway and they tell
>> > me
>> > that
>> > there is no driver yet to support the sound card installed on my
>> > Gateway
>> > notebook which is less than a month old and supposedly "Vista
>> > Compatible".
>> > Is there anything I can do to get the sound working on this computer?