DVD Writer and CD Drive stopped working (Code 37)

Running Vista RTM for a week. Now both of my DVD/CD drives are no longer
showing up as drives in Windows explorer. In device manager they both show
with a Yellow ! sign and the status message "Windows cannot initialize the
device driver for this hardware. (Code 37)". I have tried uninstalling the
drivers and searching for new drivers. Each time I get the same results.

I ran the "Check for solution" optons and submitted data to MS but no reply
so far.

I used these drives during the first few days after installing Vista RTM to
install other software without any problems. I do not know at what point
they cease to exist.

Robert G scroll back about 8 posts and you'll see i had similiar problem
There are quite a few of us with exact same problems so its nothing you have
done wrong heres hoping microsoft adresses this problem quickly or we will
all be headed back to XP Pro

"Robert G" wrote:

> Running Vista RTM for a week. Now both of my DVD/CD drives are no longer
> showing up as drives in Windows explorer. In device manager they both show
> with a Yellow ! sign and the status message "Windows cannot initialize the
> device driver for this hardware. (Code 37)". I have tried uninstalling the
> drivers and searching for new drivers. Each time I get the same results.
>
> I ran the "Check for solution" optons and submitted data to MS but no reply
> so far.
>
> I used these drives during the first few days after installing Vista RTM to
> install other software without any problems. I do not know at what point
> they cease to exist.

Might have been a driver download from Microsoft Update possibly? Or
possibly CD/DVD writing software that installed a driver that caused
problem?

Bottom line is that you can't be sure it's Microsoft's problem...it may be a
software vendor's issue with an app you installed. A good start might be to
list your drive model and the 3rd party apps you are using, especially those
that deal with writing to CD/DVD.

Something messed up the driver...if it was working fine before then it had
to be something you installed since it was working....or at least that's the
only thing I can think of besides an unlikely hardware failure itself.

Jeff

"Robert G" <Robert G@discussions.microsoft.com> wrote in message
news45B001D-B5BA-428D-AAC5-D6FDB962205A@microsoft.com...
> Running Vista RTM for a week. Now both of my DVD/CD drives are no longer
> showing up as drives in Windows explorer. In device manager they both
> show
> with a Yellow ! sign and the status message "Windows cannot initialize the
> device driver for this hardware. (Code 37)". I have tried uninstalling
> the
> drivers and searching for new drivers. Each time I get the same results.
>
> I ran the "Check for solution" optons and submitted data to MS but no
> reply
> so far.
>
> I used these drives during the first few days after installing Vista RTM
> to
> install other software without any problems. I do not know at what point
> they cease to exist.

Solution to my Problem:
I isolated the problem to the version of Roxio Easy Media Creator 7.5 that I
was running. This version is not Vista compatibility. The steps to correct
included:
1. I uninstalled the software using Control Panel/Uninstall Programs options.
2. I uninstalled the currect device drivers for both of my DVD drivers by:
a. Went to Control Panel/Hardware/Device Manager display,
b. For each drive with the Yellow ! flag, I opened the Property
display, clicked on the Driver Tab, clicked the Uninstall option.
c. reboot my computer.
3. After the computer started up, it updated the device drivers for each of
my DVD drives and they were displayed correctly in the Windows Explorer
screen.

"Robert G" wrote:

> Running Vista RTM for a week. Now both of my DVD/CD drives are no longer
> showing up as drives in Windows explorer. In device manager they both show
> with a Yellow ! sign and the status message "Windows cannot initialize the
> device driver for this hardware. (Code 37)". I have tried uninstalling the
> drivers and searching for new drivers. Each time I get the same results.
>
> I ran the "Check for solution" optons and submitted data to MS but no reply
> so far.
>
> I used these drives during the first few days after installing Vista RTM to
> install other software without any problems. I do not know at what point
> they cease to exist.